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Whistler Blackcomb

Senior Administrative Assistant

Whistler, BC, Canada

Starting Wage: $23.00/hr - $25.99/hr · Full-time

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Job details

Pay: Starting Wage: $23.00/hr - $25.99/hr
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Rockies

Vail
Beaver Creek
Breckenridge
Park City
Keystone
Crested Butte
Grand Teton Lodge Company
Vail Resorts Headquarters

West

Heavenly
Northstar
Kirkwood
Stevens Pass

Northeast

Stowe
Okemo
Mount Snow
Hunter
Attitash
Wildcat
Mount Sunapee
Crotched

Mid-Atlantic

Liberty
Roundtop
Whitetail
Jack Frost Big Boulder

Midwest

Wilmot
Afton Alps
Mt Brighton
Alpine Valley
Boston Mills & Brandywine
Mad River Mountain
Hidden Valley
Snow Creek
Paoli Peaks

Canada

Whistler Blackcomb

Australia

Perisher
Falls Creek
Hotham

Senior Administrative Assistant

Date: Oct 2, 2026

Location:

Whistler, BC, Canada

Company: Whistler Blackcomb

Shift Type: Year Round

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program

Full Time Roles Are Eligible For The Above, Plus

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Job Summary

As our Senior Administrative Assistant, you will provide administrative support to our team and ensure our guests have the Experience of a Lifetime.

Job Specifications

Starting Wage: $23.00/hr - $25.99/hr
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: Yes

Job Responsibilities

To provide direct administrative support to the Guest Services Managers, as well as assistance to the Guest Services assistant manager team.
Demonstrate our core values: Service Others, Do Right, Be Inclusive, Drive Value, Do Good, Be Safe and Have fun.
Develop rapport and engage with our PSS team in our guiding mission statement of creating the Experience of a Lifetime for our employees, so they can, in turn, provide an exceptional experience for our guests.
Assist in budget preparation and Capital planning; including sourcing out costs, formulating spreadsheets and formatting narratives and drafting reviews
Assist with organizing staff functions based on Fiscal year budget
Purchasing of office and operating supplies for the department.
Assist with coordinating completion of any capital project items
Provide assistance with special events and projects; including creating spreadsheets, and PowerPoint presentations
Assist Managers and Supervisors in attaining objective targets and action item completion
Prepare miscellaneous correspondence, reports and statistical data as required
Respond to guest inquiries or issues directed to the Guest Service dept by phone, correspondence or e-mail.
Assist with Line control duties as required both within the offices and at the valley lifts
Fulfil resolutions to guest issues relating to replacement, dry cleaning or other guest appeasement requirements.
Plan, organize, and coordinate the decorations/festive additions to add to guest experience in the Guest Service locations
Participate in weekly Guest Service Leadership meetings and take minutes
Attend, record and issue minutes from meetings
Provide support for Guest Service (Guest Services, Ticket Sales and Snow School Sales) Supervisor team and frontline staff (includes working frontline shifts/covering breaks as needed)
Assist managers with their expenses
Maintain current results for employee surveys
Maintain a centralized file system for guest service policies, procedures and tracking etc that are common to all Guest Service operations and locations.
Assist with maintaining the Guest Services Privacy requirements in accordance to WB privacy act policies & procedures.
Follow up on all outstanding action items established from weekly/monthly and planning meetings
Provide assistance with the organization of Guest Services meetings, parties and events
Maintain office filing systems and provide accurate record keeping
Coordinate the lost and found by arranging shipments for guests, keeping the area tidy and organized
Clearing outstanding invoices relating to orders
Setting up manager’s meetings, 1 on 1’s for Managers and taking minutes.
Monitoring payroll and entering sick time/vacation time for salaried and hourly staff
Conduct the RFID monthly media inventory count and ordering.
Perform other duties as required or assigned by the Assistant Manager.

Job Requirements

Creative and innovative thinking
Confidentiality and good judgment
Capable of establishing priorities and strong time management skills.
Excellent interpersonal and communication skills
Strong organizational skills
Ability to problem solve and work with many different departments to accomplish tasks
Outgoing, comfortable working in a variety of different environments; administrative, frontline service and event planner
Professional telephone manner and presentation
Enjoy working in both a team environment as well as an ability to work alone without direct supervision
Strong computer skills on Microsoft Word, Excel, Outlook
Ability to type 60 wpm with accuracy
Accurate, good attention to detail
Ability to handle a heavy workload
Previous supervisory experience an asset
BC Drivers License and Drivers Abstract mandatory
Knowledge of Whistler Blackcomb Mountains and the Guest Service Dept. operations an asset
Required to complete a satisfactory criminal record check

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516444

Reference Date: 08/04/2026

Job Code Function: Administrative

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More about this job

Responsibilities

Provide administrative support to Guest Services managers and supervisors, including budget and capital planning, purchasing, payroll tracking, meeting coordination, and maintaining records and files. Support guest service operations by responding to inquiries, resolving guest issues, coordinating events and lost-and-found shipments, and assisting frontline staff as needed.

Requirements

Candidates should have strong organizational, interpersonal, communication, time-management, and problem-solving skills, along with proficiency in Microsoft Word, Excel, and Outlook and accurate typing at 60 words per minute. A valid BC driver's license and driver's abstract are mandatory; supervisory experience and knowledge of Whistler Blackcomb and Guest Services operations are assets, and a satisfactory criminal record check is required.

Skills

Administrative Support
Budget Preparation
Capital Planning
Microsoft Word
Microsoft Excel
Microsoft Outlook
Spreadsheet Creation
PowerPoint Presentations
Meeting Coordination
Minute Taking
Record Keeping
Time Management
Organization
Communication
Problem Solving
Confidentiality

Benefits

Free Employee Ski Passes
Discounted Lift Tickets For Friends And Family
Free Ski Lessons
Employee Discounts On Lodging, Food, Gear, And Mountain Shuttles
Employee Assistance Program
Training And Professional Development
Referral Program
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Free Ski Passes For Dependents
Critical Illness Insurance
Accident Insurance

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Administrative Support
Budget Preparation
Capital Planning
Purchasing
Microsoft Word
Microsoft Excel
Microsoft Outlook
PowerPoint
Spreadsheets
Payroll Monitoring
Meeting Minutes
Record Keeping
Privacy Policies
Guest Relations
Guest Issue Resolution
Lost And Found
Event Coordination
Staff Functions
RFID Inventory
Frontline Service
Line Control
Expense Management
Confidentiality
BC Driver's License
Criminal Record Check
Ski Resort
Whistler Blackcomb

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