Guest service supervisor

• Location Whistler, BCV8E 1A8
• Work location On site
• Salary$38.50HOUR hourly / 80 hours bi-weekly
• Terms of employment Permanent employmentFull time
• Morning, Day, Evening, Night, Weekend, On call, Flexible hours, Overtime available
• Starts as soon as possible
• Benefits: Health benefits, Other benefits
• vacancies 1 vacancy
• Source Job Bank #3678256

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Supervise support staff
• Schedule and confirm appointments
• Respond to complaints of guests
• Register arriving guests and assign rooms
• Provide job training and support
• Process guests' departures, calculate charges and receive payments
• Prepare monthly statements
• Perform basic bookkeeping tasks
• Enforce policies and procedures
• Co-ordinate recreation activities
• Carry out administrative and clerical activities (record keeping, scheduling etc.)
• Book appointments
• Attend to guests' requests for extra supplies or other items
• Answer electronic enquiries
• Calculate daily/shift payments received and reconcile with total sales
• Complete onboard and other logs
• Schedule activities
• Explain procedures
• Assist with record management

Supervision

• 16-20 people
• Staff in various areas of responsibility
• Customer service clerk

Experience and specialization

Computer and technology knowledge

• MS Outlook
• Quick Books
• Sage Accounting Software

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Standing for extended periods
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Benefits

Health benefits

• Health care plan

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Team building opportunities
• Wellness program