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Added 2 months ago
Emergency Communications Supervisor (Dispatch)
Town of Vail
SK
Full-time
Position Summary: The Town of Vail is now accepting applications for an Emergency Communications Supervisor. You will find that emergency communications is an exciting career that is fast…
Added 8 hours ago
Courts Operations Supervisor
Mount Royal University
Calgary, AB
Part-time
…encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the…
Added 1 month ago
Field Operations Supervisor
North American Services Inc.
AB
Full-time
The Field Operations Supervisor is responsible for deploying, coordinating and supervising embedded operational employees supporting client safety and production activities. The Field…
Added 3 months ago
Signaling and Communication Supervisor
Transdev Canada
Brampton, Ontario
$85,000 to $95,000 CAD / year
Full-time
Transdev Canada is actively seeking a signaling and communication supervisor for our Hazel McCallion light rail transit project. This role will involve working closely with the maintenance…
Added 3 months ago
Signaling and Communication Supervisor
Transdev Canada
Brampton, Ontario
$85,000 to $95,000 CAD / year
Full-time
Transdev Canada is actively seeking a signaling and communication supervisor for our Hazel McCallion light rail transit project. This role will involve working closely with the maintenance…
Added 5 months ago
Operations Supervisor
Cooper's
Toronto, Ontario
Full-time
Champions the smooth flow of communication between operations and the support functions in order to create consistency and clarity of direction on operational projects and priorities and…
Added 11 days ago
Operations Supervisor (Edmonton)
Steele's Transportation Group
Edmonton, AB
Full-time
Ensure and monitor the continuous flow of communications and information relating to freight delivery so the appropriate parties are aware of solutions/actions to be taken to ensure safe…
Added 2 days ago
Supervisor- Security Operations Centre (NOSC)
Securiguard Services Ltd.
Burnaby, BC
Full-time
Securiguard is hiring for a full-time Security Operations Center Supervisor. The Supervisor will oversee the daily operations of the National Operations Support Center (NOSC), ensuring that…
Added 1 month ago
Operations Supervisor (Evening Shift)
McKesson
Mount Pearl, NL
Full-time
As an Operations Supervisor for the McKesson Distribution Centre, you will lead day-to-day operations with a focus on team performance, continuous improvement, and operational excellence.…
Added 1 month ago
Contact Center Operations Supervisor
MCI Careers
Sydney, Nova Scotia
Full-time
We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible for managing day-to-day operations,…
Added 23 days ago
Operations Supervisor
Whistler Reception Services
Whistler, BC
Full-time
…seeking a motivated, detail-oriented, and experienced Frontline Operations Supervisor to join our…
Added 26 days ago
Operations Supervisor (Night Shift)
McKesson
Brampton, ON
Full-time
Supervise the night shift operations, as established by policies and procedures. Maintain and increase the level of productivity, staff morale and staff co-operation. Responsible for the…
Added 1 month ago
Operations Supervisor YWG
Menzies Aviation
Winnipeg, MB
Full-time
Extensive experience in fuelling operations, with a strong understanding of operational departments.
Added 2 months ago
Supervisor, Forestry Operations
GreenFirst Forest Products
Kapuskasing, ON
$73,699 to $109,962 CAD / year
Full-time
GreenFirst is looking for a Supervisor, Forestry Operations to plan, organize, and supervise forestry operations for the Kapuskasing, Opasatika and Hearst Divisions, ensuring quality work…
Added 2 months ago
Supervisor, Forestry Operations
GreenFirst Forest Products
Hearst, Ontario
$73,699 to $109,962 CAD / year
Full-time
GreenFirst is looking for a Supervisor, Forestry Operations to plan, organize, and supervise forestry operations for the Kapuskasing, Opasatika and Hearst Divisions, ensuring quality work…
Added 3 months ago
Supervisor - IT Operations
MDA
Sainte-Anne-de-Bellevue, Quebec
Full-time
Reporting to the Manager – IT Operations, the Supervisor – IT Operations is responsible for delivering reliable, high-quality end-user IT services while promoting a consistent and positive…
Added 13 days ago
Operations Services Supervisor
United Services Group
Brampton, ON · Mississauga, ON · Toronto, ON
Key Focus: The Operations Services Supervisor is responsible for supporting all territories and regions in overseeing the daily operations of janitorial teams across multiple sites or…
Added 2 months ago
Supervisor - IT Operations
MDA
Brampton, Ontario
Full-time
…and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than…
Added 8 days ago
Operations Manager (Field Supervisor)
AWP Safety
Fredericton, NB
Full-time
The Operations Manager (Field Supervisor) will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Operations…
Added 1 month ago
Supervisor (RN) - Patient Flow, Access and Operations
Vancouver Coastal Health
Powell River, BC
$52.39 to $66.65 CAD / hour
Temporary
Come work as a Supervisor, Patient Flow, Access and Operations at Vancouver Coastal Health (VCH) at qathet General Hospital in Powell River, BC! Apply now to join the team!
Added 3 months ago
Supervisor (RN) - Patient Flow, Access and Operations
Vancouver Coastal Health
Powell River, British Columbia
$52.39 to $66.65 CAD / hour
Part-time
Come work as a Supervisor, Patient Flow, Access and Operations at Vancouver Coastal Health (VCH) at qathet General Hospital in Powell River, BC! Apply now to join the team!
Added 2 months ago
Warehouse Supervisor
Martin Brower
Oshawa, ON
Full-time
Within the scope of his/her responsibility, the operations supervisor ensures safety is a number one priority through effective daily communications and action plan execution with employees…
Added 1 month ago
Ground Operations Coordinator
Alliance Ground International
Edmonton, AB · YEG Airport
Full-time
Provide the principal operations communications between Ramp Operations and the customer.
Added 1 month ago
Specialist I, Customer Operations
Ricoh
Ottawa, ON
Full-time
Excellent communication skills with proven ability to conduct professional business communications
Added 1 month ago
Specialist I, Customer Operations
Ricoh USA, Inc.
Ottawa, ON
Full-time
Excellent communication skills with proven ability to conduct professional business communications

Whistler Reception Services

Operations Supervisor

Whistler, BC, Canada

Job type: Full-time
Apply by: Feb 23, 2027
Posting language: English
Posted: Aug 27, 2026

Apply About employer

Applications open in a new tab.

Original job description

Whistler Reception Services (WRS) operates multiple full-service front desks for privately owned and rental accommodation properties throughout Whistler. We are seeking a motivated, detail-oriented, and experienced Frontline Operations Supervisor to join our team.

This is an excellent opportunity for someone who enjoys working in a dynamic environment and wants to play a key role in a well-established local company.

Position Summary

This position supervises daily front desk and concierge operations across multiple accommodation properties, ensuring consistent guest and owner service standards. The role supports complex, high-volume guest services operations while also assisting with administrative and clerical accounting functions under the direction of management.

The successful candidate will bring strong hospitality operations experience, excellent problem-solving skills, and the ability to coordinate multiple systems, properties, and service channels in a fast-paced tourism environment.

Key Responsibilities

Front Desk & Concierge Supervision

Supervise daily front desk and concierge operations across guest and owner service functions
Coordinate staff schedules and shift coverage in collaboration with management
Provide operational direction, coaching, and support to front-line staff
Train staff on guest service standards, reservation systems, and operational procedures
Monitor staff performance and ensure adherence to company service expectations
Support onboarding and training of new employees
Work front desk and guest service shifts as operationally required

Guest Services & Multi-Property Coordination

Respond to guest enquiries and resolve escalated service issues using established procedures
Coordinate guest bookings and activity arrangements with external service providers
Maintain and update operational reference materials and guest service resources
Monitor communication channels, including front desk and concierge inboxes, ensuring timely responses
Support the smooth operation of reservation, key management, and front desk systems across multiple properties
Coordinate maintenance or system issues and escalate operational concerns to management as required
Support consistent service delivery across multiple properties and stakeholder groups

Operational Reporting & Administration

Prepare routine operational summaries and shift reports for management review
Maintain accurate records of guest service activities, communications, and operational issues
Compile and organize operational data for internal tracking and reporting purposes
Document service issues and resolution outcomes to support operational continuity

Accounting & Reconciliation Support

Assist with preparation of full-cycle owner statements for small HOA properties under management direction
Support bank and account reconciliations, owner invoicing, payment preparation, accounts payable, and financial reporting
Reconcile front desk transactions, guest payments, and commission records
Maintain accurate records of operational financial transactions
Assist bookkeeping staff with transaction tracking and reconciliation processes
Verify accuracy of transactional postings and report discrepancies as required
Prepare spreadsheets and administrative summaries for internal reporting purposes

What We’re Looking For

Positive attitude and strong work ethic
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Ability to prioritize workload and meet deadlines
Strong analytical and problem-solving abilities
Ability to work independently and collaboratively within a team
Professional customer service skills and experience
Advanced knowledge of Microsoft Excel and Microsoft Office
Experience with Sage, QuickBooks, or similar accounting software
Understanding of hotel PMS systems and OTA platforms such as Airbnb and VRBO

Experience & Qualifications

3+ years of experience in a senior front-line or supervisory role within hospitality, tourism, or accommodation services
5+ years of customer service experience in a high-volume environment
Demonstrated experience working with reservation systems and multi-property operations
Strong proficiency in Microsoft Excel and Microsoft Office applications
Experience with accounting or property management systems considered an asset
Proven ability to supervise staff and maintain service standards across multiple service points
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Supervise daily front desk and concierge operations across multiple properties to ensure consistent guest and owner service standards. Provide administrative and clerical accounting support, including owner statements and financial reconciliations.

Requirements

Requires 3+ years of supervisory experience in hospitality and 5+ years of high-volume customer service experience. Proficiency in Microsoft Office, accounting software (Sage/QuickBooks), and hotel PMS/OTA platforms is essential.

Skills

Front Desk Supervision
Concierge Operations
Staff Scheduling
Guest Service Standards
Problem Solving
Microsoft Excel
Microsoft Office
Sage
QuickBooks
Hotel PMS
OTA Platforms
Financial Reconciliation
Accounts Payable
Multi-property Coordination
Staff Training
Operational Reporting

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Tourism
Front Desk
Concierge
Property Management
PMS
OTA
Airbnb
VRBO
Sage
QuickBooks
Financial Reporting
Owner Statements
Reconciliation
Staff Coaching
Guest Services
Whistler
Multi-property Operations
Accounts Payable
Operational Summaries

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