On-Site Solutions Associate
- Toronto, ON, Canada
- Etobicoke, ON, Canada
$22.95 · Full-time
Applications open in a new tab.
Job details
- Pay
- $22.95
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.
Major Tasks, Responsibilities And Key Accountabilities
Preferred Qualifications
We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.
Minimum Pay
$22.95
Functional Area Sales
Recruiter Asante, Kwabena
Req ID WCJR-037479
Postal Code M9W 1N3
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.
Major Tasks, Responsibilities And Key Accountabilities
- Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products.
- Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers.
- Serves as point of contact for escalating issues or activities that the customer encounters during product implementation and expedites the resolution of customer complaints.
- Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
- Promotes the product line and services, and supports marketing campaigns. Serves as a subject-matter expert for vending solutions.
- Conducts weekly review with manager to discuss metrics and deliverables and attends customer meetings.
- Supports customers in keeping on-site services organized and clean, processes orders in the system, picks/packs orders, follows up on backorders, and pre-packs product.
- Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactively resolves issues and identifies opportunities to innovate, improve service, and reduce costs.
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
- Typically requires overnight travel less than 5% of the time.
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Preferred Qualifications
- 1+ years of sales or account management experience.
- Must have a valid Drivers License and acceptable motor vehicle record to meet carrier requirements.
- Applicant must be willing and able to perform some amount of physical work such as racking and shelf building, putting away stock, cleaning and organizing construction and industrial work environments.
We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.
Minimum Pay
$22.95
Functional Area Sales
Recruiter Asante, Kwabena
Req ID WCJR-037479
Postal Code M9W 1N3
More about this job
Responsibilities
Set up and support customer programs, process and prepare orders, follow up on backorders, and maintain organized on-site services. Build customer relationships, resolve implementation issues and complaints, promote products and services, and track site visits and performance metrics.
Requirements
A high school diploma or GED is strongly preferred, along with 0–2 years of relevant experience; 1+ years of sales or account management experience is preferred. A valid driver’s license and acceptable motor vehicle record are required, and candidates must be able to perform physical tasks such as stocking, shelf building, cleaning, and organizing work environments.
Skills
- Customer Service
- Customer Needs Assessment
- Account Management
- Sales
- Product Knowledge
- Vending Solutions
- Order Processing
- Inventory Management
- Backorder Follow-Up
- Customer Complaint Resolution
- Issue Escalation
- Site Visit Tracking
- Relationship Building
- Marketing Support
- Cost Reduction
- Physical Organization
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Construction
- Logistics
Keywords
- Customer Service
- Sales
- Account Management
- Vending Solutions
- Customer Needs
- Customer Program Setup
- Product Knowledge
- Order Processing
- Picking And Packing
- Pre-Packing
- Backorders
- Inventory
- Site Visits
- Customer Meetings
- Issue Escalation
- Complaint Resolution
- Marketing Campaigns
- Service Metrics
- Relationship Building
- Cost Reduction
- Construction
- Industrial Work Environments
- Valid Driver’s License
- Motor Vehicle Record