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White Cap Canada

On-Site Solutions Associate

Toronto, ON, Canada
Etobicoke, ON, Canada

$22.95 · Full-time

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Job details

Pay: $22.95
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.

Major Tasks, Responsibilities And Key Accountabilities

Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products.
Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers.
Serves as point of contact for escalating issues or activities that the customer encounters during product implementation and expedites the resolution of customer complaints.
Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
Promotes the product line and services, and supports marketing campaigns. Serves as a subject-matter expert for vending solutions.
Conducts weekly review with manager to discuss metrics and deliverables and attends customer meetings.
Supports customers in keeping on-site services organized and clean, processes orders in the system, picks/packs orders, follows up on backorders, and pre-packs product.
Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactively resolves issues and identifies opportunities to innovate, improve service, and reduce costs.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel less than 5% of the time.

Education And Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

Preferred Qualifications

1+ years of sales or account management experience.
Must have a valid Drivers License and acceptable motor vehicle record to meet carrier requirements.
Applicant must be willing and able to perform some amount of physical work such as racking and shelf building, putting away stock, cleaning and organizing construction and industrial work environments.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$22.95

Functional Area Sales

Recruiter Asante, Kwabena

Req ID WCJR-037479

Postal Code M9W 1N3

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More about this job

Responsibilities

Set up and support customer programs, process and prepare orders, follow up on backorders, and maintain organized on-site services. Build customer relationships, resolve implementation issues and complaints, promote products and services, and track site visits and performance metrics.

Requirements

A high school diploma or GED is strongly preferred, along with 0–2 years of relevant experience; 1+ years of sales or account management experience is preferred. A valid driver’s license and acceptable motor vehicle record are required, and candidates must be able to perform physical tasks such as stocking, shelf building, cleaning, and organizing work environments.

Skills

Customer Service
Customer Needs Assessment
Account Management
Sales
Product Knowledge
Vending Solutions
Order Processing
Inventory Management
Backorder Follow-Up
Customer Complaint Resolution
Issue Escalation
Site Visit Tracking
Relationship Building
Marketing Support
Cost Reduction
Physical Organization

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales
Account Management
Vending Solutions
Customer Needs
Customer Program Setup
Product Knowledge
Order Processing
Picking And Packing
Pre-Packing
Backorders
Inventory
Site Visits
Customer Meetings
Issue Escalation
Complaint Resolution
Marketing Campaigns
Service Metrics
Relationship Building
Cost Reduction
Construction
Industrial Work Environments
Valid Driver’s License
Motor Vehicle Record

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