On-Site Solutions Associate - Canada
- Brampton, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.
Major Tasks, Responsibilities And Key Accountabilities
Preferred Qualifications
We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.
Minimum Pay
Functional Area Sales
Recruiter Asante, Kwabena
Req ID WCJR-037125
Postal Code L6W 3K1
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.
Major Tasks, Responsibilities And Key Accountabilities
- Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products.
- Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers.
- Serves as point of contact for escalating issues or activities that the customer encounters during product implementation and expedites the resolution of customer complaints.
- Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
- Promotes the product line and services, and supports marketing campaigns. Serves as a subject-matter expert for vending solutions.
- Conducts weekly review with manager to discuss metrics and deliverables and attends customer meetings.
- Supports customers in keeping on-site services organized and clean, processes orders in the system, picks/packs orders, follows up on backorders, and pre-packs product.
- Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactively resolves issues and identifies opportunities to innovate, improve service, and reduce costs.
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
- Typically requires overnight travel less than 5% of the time.
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Preferred Qualifications
- 1+ years of sales or account management experience.
- Must have a valid Drivers License and acceptable motor vehicle record to meet carrier requirements.
- Applicant must be willing and able to perform some amount of physical work such as racking and shelf building, putting away stock, cleaning and organizing construction and industrial work environments.
We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.
Minimum Pay
Functional Area Sales
Recruiter Asante, Kwabena
Req ID WCJR-037125
Postal Code L6W 3K1
More about this job
Responsibilities
Set up new customers, process and prepare orders, follow up on backorders, and provide on-site support for vending solutions. Maintain customer relationships, resolve service issues, track site visits and metrics, and identify opportunities to improve service and reduce costs.
Requirements
A high school diploma or GED is strongly preferred, along with 0–2 years of relevant experience; 1+ years of sales or account management experience is preferred. A valid driver's license and acceptable driving record are required, and the role involves physical tasks such as stocking, shelf building, cleaning, and organizing work environments.
Skills
- Customer Service
- Account Management
- Sales
- Product Knowledge
- Vending Solutions
- Order Processing
- Inventory Management
- Backorder Follow-Up
- Issue Resolution
- Communication
- Site Visit Tracking
- Marketing Support
- Organization
- Cost Reduction
- Driving
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Construction
- Logistics
Keywords
- Customer Setup
- Customer Service
- Sales
- Account Management
- Vending Solutions
- Product Knowledge
- Order Processing
- Order Picking And Packing
- Backorders
- Pre-Packing
- Inventory Management
- On-Site Services
- Site Visits
- Customer Meetings
- Issue Escalation
- Complaint Resolution
- Marketing Campaigns
- Customer Relationships
- Service Improvement
- Cost Reduction
- Construction
- Industrial Work Environments
- Valid Driver's License
- Acceptable Motor Vehicle Record