Service Advisor
- Surrey, BC, Canada
$23.25 · Full-time
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Job details
- Pay
- $23.25
- Job type
- Full-time
- Apply by
- Experience
- Generally, 2-5 years of experience in area of responsibility.
- Posting language
- English
- Posted
Original job description
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs, establish realistic expectations, communicate status transparently, maintain accurate work orders, and deliver dependable service throughout the repair process.
Major Tasks, Responsibilities And Key Accountabilities
We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.
Minimum Pay
$23.25
Functional Area Sales
Recruiter Asante, Kwabena
Req ID WCJR-036096
Postal Code V4N 4C1
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs, establish realistic expectations, communicate status transparently, maintain accurate work orders, and deliver dependable service throughout the repair process.
Major Tasks, Responsibilities And Key Accountabilities
- Coordinates the customer service process from initial equipment intake through diagnosis, repair authorization, completion, and final sale.
- Creates and maintains accurate repair work orders, customer information, equipment details, reported symptoms, estimates, approvals, and service records.
- Identifies repair needs by actively listening to customers, asking clarifying questions, and accurately documenting equipment symptoms and concerns.
- Communicates repair recommendations, estimated costs, expected completion dates, delays, and status updates clearly and transparently to customers.
- Partners with service technicians to communicate customer concerns, clarify repair requirements, monitor progress, and support timely completion.
- Obtains customer authorization for recommended repairs and documents approvals before additional work proceeds.
- Finalizes completed work orders, explains services performed, coordinates equipment pickup, and supports accurate invoicing and payment processing.
- Performs other duties as assigned.
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 5% of the time.
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally, 2-5 years of experience in area of responsibility.
- Demonstrates strong customer service, active listening, and communication skills when explaining equipment concerns, repair recommendations, costs, and timelines.
- Maintains accurate work orders and service documentation while managing multiple customer requests and repair priorities.
- Applies basic mechanical aptitude and equipment terminology to translate customer concerns into clear information for service technicians.
- Uses service management, work-order, point-of-sale, or comparable computer systems accurately and dependably.
We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.
Minimum Pay
$23.25
Functional Area Sales
Recruiter Asante, Kwabena
Req ID WCJR-036096
Postal Code V4N 4C1
More about this job
Responsibilities
Coordinates equipment repairs from customer intake and diagnosis through authorization, completion, and final sale. Maintains accurate work orders, communicates repair recommendations, costs, timelines, and status updates, and partners with technicians to support timely service.
Requirements
A high school diploma or GED is strongly preferred, and specialized skills training or certification may be required. The role generally requires 2–5 years of relevant experience, strong customer service and communication skills, accurate documentation, basic mechanical aptitude, and familiarity with service or point-of-sale systems.
Skills
- Customer Service
- Active Listening
- Communication
- Work Order Management
- Service Documentation
- Equipment Repair Coordination
- Basic Mechanical Aptitude
- Equipment Terminology
- Repair Estimation
- Service Technician Coordination
- Customer Authorization
- Status Updates
- Point-of-Sale Systems
- Service Management Systems
- Invoicing and Payment Processing
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Construction
- Trades
Keywords
- Equipment Repair
- Customer Intake
- Repair Diagnosis
- Repair Authorization
- Work Orders
- Customer Information
- Equipment Details
- Reported Symptoms
- Repair Estimates
- Service Records
- Repair Recommendations
- Service Technicians
- Repair Progress
- Customer Approvals
- Equipment Pickup
- Invoicing
- Payment Processing
- Mechanical Aptitude
- Equipment Terminology
- Service Management Systems
- Point-of-Sale Systems
- Customer Service
- Active Listening
- Transparent Communication
- Construction