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Added 12 mins ago
BM
Class 1 Operator
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Follow instructions for tasks assigned by Dispatch or Supervisor.
Added 27 mins ago
EV
Industrial Mechanic (Millwright), Shovel and Drill Maintenance
Elk Valley Resources
Elkford, BC
- Full-time
Reporting to the Shovel and Drill Supervisor, Industrial Mechanics (Millwrights) in our maintenance departments are responsible for inspect, troubleshoot and diagnose the root causes of…
Added 43 mins ago
AI
HVAC Services Supervisor
Ainsworth Inc
Winnipeg, MB
- Full-time
Lead a group of technicians that provide equipment service, maintenance, and repairs for HVAC and Mechanical equipment.
Added 43 mins ago
CH
Injection Molding Assistant Supervisor
Canadian Hospital Specialties
Mississauga, ON
- Full-time
The Injection Molding Assistant Supervisor is responsible for supervising the daily activities of the injection molding production team. This role ensures efficient production, maintains…
Added 43 mins ago
CH
Injection Molding Assistant Supervisor
Canadian Hospital Specialties
Mississauga, ON
- Full-time
The Injection Molding Assistant Supervisor is responsible for supervising the daily activities of the injection molding production team. This role ensures efficient production, maintains…
Added 1 hour ago
CA
Cartoner 4 - (OP3)
Cooke Aquaculture Inc.
St. Stephen, NB
- Full-time
…and maintaining the Bagger machine. Reporting to the Shift Supervisor, you will lead the production staff in daily operations, ensuring that production schedules are met while adhering to…
Added 1 hour ago
KG
Building Operator (Toronto)
Kipling Group
Toronto, ON
- Full-time
Completes preventative/demand maintenance tasks and input histories into the Computerized Maintenance Management System (CMMS) as needed; reports required changes to the supervisor
Added 2 hours ago
V
PhD Student: wind-driven hail impacts on roofing, façade, and building-integrated photovoltaic (BIPV)
Volt-Age
Montreal, QC
- Full-time
Master’s degree in Building Engineering, Civil Engineering, Mechanical Engineering, Wind Engineering, or a closely related field.
Added 5 hours ago
A
Electrical Engineering Supervisor
AtkinsRéalis
Toronto, ON
- Full-time
…Protection & Control, Civil, Structural, Telecommunications, Mechanical, and other disciplines to resolve interfaces, design conflicts, and technical…
Added 6 hours ago
GE
Hotel 1st Cook Little Chief 1pm to 9:30 Pm
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 7 hours ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 7 hours ago
RG
Food Service Supervisor / Environmental Service Supervisor
Responsive Group Inc.
Windsor, ON
- Full-time
Added 7 hours ago
ES
maintenance equipment operator - public works
Emcon Services Inc.
Shuniah, ON
- Full-time
Report delays, mechanical problems and accidents
Added 8 hours ago
P
Retail Operations Manager
PetSmart
Ottawa, ON
- Full-time
Provides feedback on associate performance to direct supervisor.
Added 8 hours ago
P
Retail Operations Lead
PetSmart
Burlington, ON
- Full-time
Provides feedback on associate performance to direct supervisor.
Added 8 hours ago
AM
Quality Cordinator
Avl manufacturing
Hamilton, ON
- Up to $32 CAD / hour
Demonstrated ability to use basic measuring devices and equipment and solid mechanical aptitude.
Added 9 hours ago
EI
Diagnostic Technician
EBlock Inc.
Nisku, AB
- $36 to $45 CAD / hour
- Full-time
…culture; and so much more! Plus, the work is focused on light mechanical inspections and repairs (brakes, batteries, lights, belts, fluid changes) and offers consistent daytime…
Added 9 hours ago
EI
Diagnostic Technician
EBlock Inc.
Cambridge, ON · Guelph, ON · Hamilton, ON · Milton, ON · Puslinch, ON
- $36 to $42 CAD / hour
- Full-time
…an amazing culture; and so much more! Plus, focused on light mechanical inspections and repairs (brakes, batteries, lights, belts, fluid changes) and consistent daytime…
Added 9 hours ago
EI
Transport Supervisor - Bilingual || Superviseur des transports
EBlock Inc.
ON · Joliette, QC
- $65,000 to $75,000 CAD / year
- Full-time
Some people see a parking lot. You see a puzzle. The Supervisor, Transportation owns the efficient flow of vehicles in and out of their region and leads the Transportation team. You will…
Added 9 hours ago
EI
Driver (Part-Time)
EBlock Inc.
Goffs, NS
- $17 to $19.5 CAD / hour
- Part-time
Line up and park vehicles as directed by a supervisor or team leader, move vehicles as necessary, and jump-start and locate “lost” vehicles
Added 9 hours ago
S
Maintenance Technician 1
Saand
Ottawa, ON
- Up to $29.25 CAD / hour
- Full-time
Under the direction of the Production Supervisor, the Maintenance Technician I is responsible for preventive maintenance and repair of machinery and equipment. The Maintenance Technician…
Added 9 hours ago
HC
Maintenance Supervisor (Afternoon Shift)
Hartmann Canada Inc
Brantford, ON
- $90,000 to $130,000 CAD / year
- Full-time
We require a Maintenance Supervisor for our Brantford, Ontario location for Afternoon Shift (8 hour shifts).
Added 9 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…reference from their residency program director and fellowship…
Added 9 hours ago
WG
Press Brake Helper
WGI Group
ON
- Up to $28.44 CAD / hour
- Full-time
Work collaboratively with your supervisor and teammates to meet production goals.
Added 9 hours ago
Machine Operator - HDPE Extrusion
WGI Group
Corman Park No. 344, SK
Reporting to the Shift Supervisor, the Machine Operator is responsible to set up, calibrate and operate the machine. The Machine Operator performs quality control inspections on production…

White Cap Canada

Service Advisor

Surrey, BC, Canada

$23.25 · Full-time

Apply About employer

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Job details

Pay: $23.25
Job type: Full-time
Apply by: Oct 29, 2026
Experience: Generally, 2-5 years of experience in area of responsibility.
Posting language: English
Posted: Sep 29, 2026

Original job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs, establish realistic expectations, communicate status transparently, maintain accurate work orders, and deliver dependable service throughout the repair process.

Major Tasks, Responsibilities And Key Accountabilities

Coordinates the customer service process from initial equipment intake through diagnosis, repair authorization, completion, and final sale.
Creates and maintains accurate repair work orders, customer information, equipment details, reported symptoms, estimates, approvals, and service records.
Identifies repair needs by actively listening to customers, asking clarifying questions, and accurately documenting equipment symptoms and concerns.
Communicates repair recommendations, estimated costs, expected completion dates, delays, and status updates clearly and transparently to customers.
Partners with service technicians to communicate customer concerns, clarify repair requirements, monitor progress, and support timely completion.
Obtains customer authorization for recommended repairs and documents approvals before additional work proceeds.
Finalizes completed work orders, explains services performed, coordinates equipment pickup, and supports accurate invoicing and payment processing.
Performs other duties as assigned.

Nature and Scope

Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 5% of the time.

Education And Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally, 2-5 years of experience in area of responsibility.

Preferred Qualifications

Demonstrates strong customer service, active listening, and communication skills when explaining equipment concerns, repair recommendations, costs, and timelines.
Maintains accurate work orders and service documentation while managing multiple customer requests and repair priorities.
Applies basic mechanical aptitude and equipment terminology to translate customer concerns into clear information for service technicians.
Uses service management, work-order, point-of-sale, or comparable computer systems accurately and dependably.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$23.25

Functional Area Sales

Recruiter Asante, Kwabena

Req ID WCJR-036096

Postal Code V4N 4C1

Apply About employer

More about this job

Responsibilities

Coordinates equipment repairs from customer intake and diagnosis through authorization, completion, and final sale. Maintains accurate work orders, communicates repair recommendations, costs, timelines, and status updates, and partners with technicians to support timely service.

Requirements

A high school diploma or GED is strongly preferred, and specialized skills training or certification may be required. The role generally requires 2–5 years of relevant experience, strong customer service and communication skills, accurate documentation, basic mechanical aptitude, and familiarity with service or point-of-sale systems.

Skills

Customer Service
Active Listening
Communication
Work Order Management
Service Documentation
Equipment Repair Coordination
Basic Mechanical Aptitude
Equipment Terminology
Repair Estimation
Service Technician Coordination
Customer Authorization
Status Updates
Point-of-Sale Systems
Service Management Systems
Invoicing and Payment Processing

Visa sponsorship

Not detected in the job text

Keywords

Equipment Repair
Customer Intake
Repair Diagnosis
Repair Authorization
Work Orders
Customer Information
Equipment Details
Reported Symptoms
Repair Estimates
Service Records
Repair Recommendations
Service Technicians
Repair Progress
Customer Approvals
Equipment Pickup
Invoicing
Payment Processing
Mechanical Aptitude
Equipment Terminology
Service Management Systems
Point-of-Sale Systems
Customer Service
Active Listening
Transparent Communication
Construction

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