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Added 24 mins ago
Senior, Leisure Travel Agent
Transat AT
Oshawa, ON
$21 to $23 CAD / hour
Full-time
In collaboration with the Sales Manager, the Travel Advisor is responsible for providing exceptional travel planning services, building strong client relationships, and contributing to the…
Added 38 mins ago
Senior, Leisure Travel Agent
Air Transat
Oshawa, ON
$21 to $23 CAD / hour
Full-time
In collaboration with the Sales Manager, the Travel Advisor is responsible for providing exceptional travel planning services, building strong client relationships, and contributing to the…
Added 1 hour ago
Senior Client Manager
State Street
Toronto, ON
Full-time
…and feature rich technology wrapped in an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by…
Added 2 hours ago
Director, Business Analysis & Portfolio Delivery
N-able
Ottawa, ON
Full-time
…responsible for the Plan phase of Bus Apps' Plan → Build → Sustain service model. This role owns the front door of the portfolio: understanding business priority and need, knowing the…
Added 2 hours ago
Manager 3, Software Development - CAN Tax Content Development
Intuit
Toronto, ON
Full-time
Mentors and develops senior talent, building a robust leadership pipeline and influencing talent management across the broader organization.
Added 3 hours ago
(Senior) Director, Credit Execution - Tech & Innovation
National Bank of Canada
Toronto, ON
Full-time
As a (Senior) Director, Credit Execution in the
Added 3 hours ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Reporting directly to the Board of Directors, the CFO serves as the principal financial advisor to the Board and Executive Leadership Team, providing leadership across financial operations,…
Added 4 hours ago
Digital Consulting Architect, CPQ
Zaelab
Remote, Canada
Full-time · Remote
Experience in digital commerce, service modernization, or customer experience transformation is a strong plus. Background in Manufacturing and B2B is nice to have.
Added 5 hours ago
Senior Living Advisor
Spectrum Health Care
Ottawa, ON
Full-time
Visavie, a company of Spectrum Health Care, is seeking a Senior Living Advisor to serve the Ottawa region.
Added 7 hours ago
Manager, Customer Experience
Sysco Canada Inc.
Winnipeg, MB
Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 9 hours ago
Manager, Customer Experience
Sysco
Winnipeg, MB · Sysco Winnipeg
Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 11 hours ago
Senior Developer Support Engineer - Builder Experience (BX)
Okta
Toronto, ON
As a Senior Developer Support Engineer on the Builder Experience team, you are a hands-on technical problem solver passionate about helping Okta’s customers, ISVs, GSIs, and partners…
Added 13 hours ago
Bilingual Care Team Advisor
Field Trip Health Canada
Toronto, ON
Full-time
Vous souhaitez évoluer vers un poste senior au sein de l’équipe de soins ou vers un rôle de gestion de comptes
Added 13 hours ago
Senior Parts Advisor - Mercedes-Benz Toronto Queensway - 26306
Zanchin Automotive Group
Toronto, ON
Full-time
Senior Parts Advisor career and employment opportunity awaits you.
Added 14 hours ago
Senior Client Manager
State Street
Toronto, ON
Full-time
…and feature rich technology wrapped in an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by…
Added 14 hours ago
Indigenous Relations Lead
Parsons Corporation
Kamloops, BC · Burnaby, BC
Full-time
You will serve as a senior advisor, client-facing Indigenous Relations lead, and functional manager. You will help clients and project teams navigate consultation and engagement…
Added 14 hours ago
Senior Client Advisor - Personal Lines (m/f/x)
Marsh
Toronto, ON
Full-time
We are seeking a talented individual to join our Account Management team at Marsh as Senior Client Advisor - Personal Lines.
Added 14 hours ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Lethbridge, AB
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 15 hours ago
Service Advisor
White Cap Canada
Surrey, BC
Full-time
Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs,…
Added 15 hours ago
Senior Relationship Manager, Agriculture Commercial Financing
FCC / FAC
La Crête, AB
Full-time
Customer service experience, ideally in a financial, agricultural or advisory setting
Added 15 hours ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Reporting directly to the Board of Directors, the CFO serves as the principal financial advisor to the Board and Executive Leadership Team, providing leadership across financial operations,…
Added 16 hours ago
Senior Lead, Site Reliability Engineering (SRE)
BMO
Toronto, ON · SCC
Full-time
The successful candidate will serve as a senior technical leader and trusted advisor, driving reliability engineering practices, modernization, automation, observability, and operational…
Added 16 hours ago
Senior Manager Federal Public & Government Affairs-CA
CN
Ottawa, ON
Full-time
Act as a trusted advisor to CN colleagues on Government Affairs matters by providing expertise on strategic projects
Added 16 hours ago
Junior Communications Specialist, Communications, External Relations
University of Calgary
Calgary, AB
Full-time
…creation, feature story writing, video, project management, client service, key messaging, eMarketing, web content development and more while assisting university client departments. There…
Added 16 hours ago
Investment Advisor Assistant
Hunter Mercantile
Toronto, ON · Etobicoke, ON
$60,000 to $70,000 CAD / year
Full-time
…position designed specifically for someone who loves client service, operations, and practice management. It is not an entry-level stepping stone toward becoming an Investment Advisor or…

White Cap Canada

Service Advisor

Surrey, BC, Canada

Pay: $23.25
Job type: Full-time
Apply by: Oct 29, 2026
Experience: Generally, 2-5 years of experience in area of responsibility.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs, establish realistic expectations, communicate status transparently, maintain accurate work orders, and deliver dependable service throughout the repair process.

Major Tasks, Responsibilities And Key Accountabilities

Coordinates the customer service process from initial equipment intake through diagnosis, repair authorization, completion, and final sale.
Creates and maintains accurate repair work orders, customer information, equipment details, reported symptoms, estimates, approvals, and service records.
Identifies repair needs by actively listening to customers, asking clarifying questions, and accurately documenting equipment symptoms and concerns.
Communicates repair recommendations, estimated costs, expected completion dates, delays, and status updates clearly and transparently to customers.
Partners with service technicians to communicate customer concerns, clarify repair requirements, monitor progress, and support timely completion.
Obtains customer authorization for recommended repairs and documents approvals before additional work proceeds.
Finalizes completed work orders, explains services performed, coordinates equipment pickup, and supports accurate invoicing and payment processing.
Performs other duties as assigned.

Nature and Scope

Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 5% of the time.

Education And Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally, 2-5 years of experience in area of responsibility.

Preferred Qualifications

Demonstrates strong customer service, active listening, and communication skills when explaining equipment concerns, repair recommendations, costs, and timelines.
Maintains accurate work orders and service documentation while managing multiple customer requests and repair priorities.
Applies basic mechanical aptitude and equipment terminology to translate customer concerns into clear information for service technicians.
Uses service management, work-order, point-of-sale, or comparable computer systems accurately and dependably.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$23.25

Functional Area Sales

Recruiter Asante, Kwabena

Req ID WCJR-036096

Postal Code V4N 4C1

Apply About employer

More about this job

Responsibilities

Coordinates equipment repairs from customer intake and diagnosis through authorization, completion, and final sale. Maintains accurate work orders, communicates repair recommendations, costs, timelines, and status updates, and partners with technicians to support timely service.

Requirements

A high school diploma or GED is strongly preferred, and specialized skills training or certification may be required. The role generally requires 2–5 years of relevant experience, strong customer service and communication skills, accurate documentation, basic mechanical aptitude, and familiarity with service or point-of-sale systems.

Skills

Customer Service
Active Listening
Communication
Work Order Management
Service Documentation
Equipment Repair Coordination
Basic Mechanical Aptitude
Equipment Terminology
Repair Estimation
Service Technician Coordination
Customer Authorization
Status Updates
Point-of-Sale Systems
Service Management Systems
Invoicing and Payment Processing

Visa sponsorship

Not detected in the job text

Keywords

Equipment Repair
Customer Intake
Repair Diagnosis
Repair Authorization
Work Orders
Customer Information
Equipment Details
Reported Symptoms
Repair Estimates
Service Records
Repair Recommendations
Service Technicians
Repair Progress
Customer Approvals
Equipment Pickup
Invoicing
Payment Processing
Mechanical Aptitude
Equipment Terminology
Service Management Systems
Point-of-Sale Systems
Customer Service
Active Listening
Transparent Communication
Construction

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