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Added 1 min ago
Associé(e) aux ventes, bois et matériaux (temps partiel)
The Home Depot Canada
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
Part-time
Added 1 min ago
Hotel 1st Cook (Food Truck)
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 1 min ago
Asian Chef
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Sous Chef or Kitchen Shift Supervisor the Asian Line Chef is responsible for preparing a multitude of hot and cold meals for sale and service to…
Added 1 min ago
Plumbing/Electrical Sales Associate - Part Time (Kanata)
The Home Depot Canada
Ottawa, ON
Part-time
Added 1 min ago
Line Cook - 1st Cook (Night Shift)
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 1 min ago
Line Cook - 1st Cook (Night Shift)
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 1 min ago
Chef de Partie
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, or Sous Chef, the Supervisor is responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage departmental…
Added 1 min ago
Casino - Line Cook (1st Cook) OVERNIGHT 11:45 PM - 8:00AM
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Sous Chef or Kitchen Shift Supervisor, the Line Cook is responsible for preparing a multitude of hot and cold meals for sale and service to all…
Added 1 min ago
Line Cook - 1st Cook (Day Shift)
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 1 min ago
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 1 min ago
Buffet Cook
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Buffet Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 1 min ago
Hotel 1st Cook Little Chief 1pm to 9:30 Pm
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 1 min ago
Asain Line Cook (1st Cook) 5pm -1:30 am
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Sous Chef or Kitchen Shift Supervisor, the Asian Line Chef is responsible for preparing a multitude of hot and cold meals for sale and service to…
Added 31 mins ago
Unit Supplies Coordinator - Patient Care Supply
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Prioritizes requests and takes appropriate action on own initiative and/or refers request to immediate supervisor when required.
Added 31 mins ago
Supply Attendant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Supervisor, Warehouse & Distribution, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital,…
Added 47 mins ago
food service supervisor
Cosmic Pizza & Donair
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Full-time
Added 1 hour ago
Medical Lab Technologist
The Hospital for Sick Children
Toronto, ON
Full-time
Report failures, issues & action taken to immediate supervisor
Added 1 hour ago
Cook I
Alberta Health Services
Milk River, AB
Part-time
…experience. Under the general supervision of a Food Services Supervisor, they will use strong customer service, teamwork and organizational skills to: Prepare, handle, portion and package…
Added 1 hour ago
Food Service I
Alberta Health Services
Milk River, AB
Temporary
…experience. Under the general supervision of a Food Services Supervisor, they will use strong customer service, teamwork and organizational skills to: Prepare, handle, portion and package…
Added 1 hour ago
Food Service I
Alberta Health Services
Manning, AB
Part-time
Under the general supervision of the Food Services Supervisor, this position performs routine food service duties such as preparation, portioning, assembly, delivery, distribution,…
Added 1 hour ago
Food Service I
Alberta Health Services
Manning, AB
Part-time
Under the general supervision of the Food Services Supervisor, this position performs routine food service duties such as preparation, portioning, assembly, delivery, distribution,…
Added 1 hour ago
Team Lead - 2nd Shift
Bertelsmann-Jobs
Mississauga, ON
Up to $19.75 CAD / hour
Full-time
…abilities by overseeing operations in partnership with your supervisor, monitoring and assigning daily work to warehouse associates, tracking transactions created by personnel, and…
Added 2 hours ago
Pizza Cook
Italian Centre Shop
Edmonton, AB
Part-time
Monitoring and estimating inventory and placing orders for more supplies as needed.
Added 3 hours ago
food service supervisor
Sarocemas
Langley (District), BC · Langley, BC
Full-time
Added 3 hours ago
General Help - Premium
Civeo North America
Faro, YT
Full-time
…and kitchen areas, manage dishwashing duties, and help with inventory and general camp operations. Whether you're stocking supplies, preparing food, cleaning equipment, or supporting guests…

White Cap

Service Advisor

Surrey, BC, Canada

Pay: $23.25
Job type: Full-time
Experience: Generally, 2-5 years of experience in area of responsibility.
Posting language: English
Posted: Sep 29, 2026

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Original job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs, establish realistic expectations, communicate status transparently, maintain accurate work orders, and deliver dependable service throughout the repair process.

Major Tasks, Responsibilities and Key Accountabilities

Coordinates the customer service process from initial equipment intake through diagnosis, repair authorization, completion, and final sale.
Creates and maintains accurate repair work orders, customer information, equipment details, reported symptoms, estimates, approvals, and service records.
Identifies repair needs by actively listening to customers, asking clarifying questions, and accurately documenting equipment symptoms and concerns.
Communicates repair recommendations, estimated costs, expected completion dates, delays, and status updates clearly and transparently to customers.
Partners with service technicians to communicate customer concerns, clarify repair requirements, monitor progress, and support timely completion.
Obtains customer authorization for recommended repairs and documents approvals before additional work proceeds.
Finalizes completed work orders, explains services performed, coordinates equipment pickup, and supports accurate invoicing and payment processing.
Performs other duties as assigned.

Nature and Scope

Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 5% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally, 2-5 years of experience in area of responsibility.

Preferred Qualifications

Demonstrates strong customer service, active listening, and communication skills when explaining equipment concerns, repair recommendations, costs, and timelines.
Maintains accurate work orders and service documentation while managing multiple customer requests and repair priorities.
Applies basic mechanical aptitude and equipment terminology to translate customer concerns into clear information for service technicians.
Uses service management, work-order, point-of-sale, or comparable computer systems accurately and dependably.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$23.25

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More about this job

Responsibilities

Coordinates the equipment repair process from initial customer intake through diagnosis, authorization, and final sale. Partners with technicians to monitor repair progress and ensures transparent communication with customers regarding status and costs.

Requirements

Requires 2-5 years of experience in a relevant field and a high school diploma or GED. Candidates should possess strong customer service skills, basic mechanical aptitude, and proficiency with service management or point-of-sale computer systems.

Skills

Customer service
Active listening
Communication skills
Work order management
Mechanical aptitude
Equipment terminology
Service management systems
Point-of-sale systems
Documentation
Problem solving
Invoicing
Payment processing
Technical support

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Equipment Repair
Customer Service
Work Orders
Mechanical Aptitude
Point-of-Sale
Service Records
Invoicing
Technical Support
Communication
Active Listening
Inventory Management
Repair Authorization
Equipment Maintenance
Documentation

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