Store Manager
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments
- Posting language
- English
- Posted
Original job description
Position: Store Manager
Location: Toronto, ON, Canada
Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.
Key Responsibilities:
P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."
Requirements
Location: Toronto, ON, Canada
Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.
Key Responsibilities:
P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."
Requirements
- Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments
- Proven leadership and team development skills
- Strong business acumen with the ability to analyze performance metrics and implement strategic plans
- Excellent communication, problem-solving, and organizational skills
- Understanding of e-bike mechanics or related technical experience (preferred)
- Experience with ERP/CRM systems and reporting tools (preferred)
More about this job
Responsibilities
The Store Manager is responsible for overseeing all store operations, driving profitability through P&L management, and leading a team of CSRs and mechanics. Key duties include ensuring ERP inventory accuracy, managing the bike repair cycle, and achieving sales targets for subscriptions and accessories.
Requirements
Candidates must have at least 3 years of managerial experience in retail or fast-paced operational environments with strong business acumen. Technical experience with e-bike mechanics and proficiency with ERP/CRM systems are preferred.
Skills
- P&L Management
- Strategic Growth
- Team Leadership
- Team Development
- Sales Management
- Customer Experience
- Inventory Management
- ERP Systems
- Loss Prevention
- Quality Assurance
- KPI Reporting
- Operational Efficiency
- Problem Solving
- Organizational Skills
- E-bike Mechanics
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Retail
- Transportation
- Customer Service & Support
- Sales
Keywords
- Store Management
- P&L
- ERP
- CRM
- KPIs
- Inventory Control
- Loss Prevention
- E-bikes
- Retail Operations
- Customer Service
- Quality Assurance
- SOPs
- Subscription Sales
- Resource Optimization
- Team Mentoring