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Added 4 hours ago
Senior Sales Associate
FHC ENTERPRISES LTD.
Hay River, NT
FIELDS opened its first store in 1950 and has been owned and operated by FHC Enterprises Ltd. since 2012. We’re a Canadian owned, community oriented company looking for amazing people to…
Added 4 hours ago
MANGO - Visual Merchandising Associate - Markville
Fox Group Canada Inc.
ON · Markham, Ontario
Part-time
Follow all company policies, procedures, health and safety standards, and Loss Prevention practices.
Added 5 hours ago
Management and Sales Trainee
Sherwin-Williams
Courtenay, BC
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 15 hours ago
Management and Sales Trainee
Emplo Inc.
Ottawa, ON
Full-time
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 1 day ago
Cashier - Red River Co-op at Southdale Food Store
Co-op
Winnipeg, MB
Part-time
Follow safe front-line loss prevention practices and maintain a constant alert against unauthorized removal of merchandise from the site.
Added 1 day ago
Management and Sales Trainee
Sherwin-Williams
Ottawa, ON
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 2 days ago
Assistant Store Manager - adidas Brand Center Robson (#2068) 1
adidas
Vancouver, BC
Full-time
Purpose:Contributes to meeting or exceeding store sales and profit targets by: Championing individual uniqueness and celebrating the differences and similarities that bring us together.…
Added 2 days ago
Assistant Manager, Uplands Drive
Canadian Tire Corporation
Nanaimo, BC
Full-time
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Added 2 days ago
Store Manager
Sherwin-Williams
Chatham-Kent, ON · Chatham, ON
The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations,…
Added 8 days ago
FOX CLOTHING - Shift Lead - Upper Canada Mall
Fox Group Canada Inc.
Newmarket, ON
Part-time
As part of the expansion plans in Canada, we are looking for experienced, energetic and passionate SHIFT LEAD. This position reports directly to the Store Manager.
Added 1 month ago
Uniformed Asset Protection Personnel
Loblaw Companies Limited
New Minas, NS
Part-time
Atlantic Superstore New Minas- (9064 Commercial Street, New Minas, NS, B4N 3E4) is looking for a Uniformed Asset Protection Personnel (UAPP).
Added 5 days ago
Store Manager
JD Sports / Livestock / Size?
Toronto, ON · Scarborough, ON
We are seeking a dynamic, commercially driven Store Manager to lead our team in a fast-paced, lifestyle and sports-inspired retail environment. This role is accountable for the overall…
Added 5 days ago
Management and Sales Trainee
Sherwin-Williams
Waterloo, ON
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 6 days ago
(CAN) Asset Protection Associate
Walmart Canada
New Minas, NS
Full-time
Investigates incidents of financial and physical shrink and communicates findings to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention…
Added 6 days ago
Store Manager
FHC ENTERPRISES LTD.
Weyburn No. 67, SK
FIELDS opened its first store in 1950 and has been owned and operated by FHC Enterprises Ltd. since 2012. We’re a Canadian owned, community oriented company looking for amazing people to…
Added 6 days ago
Senior Sales Associate (temp)
FHC ENTERPRISES LTD.
Westlock, AB
FIELDS opened its first store in 1950 and has been owned and operated by FHC Enterprises Ltd. since 2012. We’re a Canadian owned, community oriented company looking for amazing people to…
Added 6 days ago
Branch Manager
Sherwin-Williams
Sudbury, ON
Ensure compliance with policies and procedures including safety, loss prevention, and security
Added 6 days ago
Driver, Full Time, Pier Mac Way
PartSource
Kelowna, BC
Full-time
Follow the store's loss prevention procedures while assisting in warehouse and retail area organization.
Added 7 days ago
Driver, Full Time, Pier Mac Way
Canadian Tire Corporation
Kelowna, BC
Full-time
Follow the store's loss prevention procedures while assisting in warehouse and retail area organization.
Added 7 days ago
Management and Sales Trainee
Sherwin-Williams
Windsor, ON
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 8 days ago
Multi Unit Manager
WHSmith North America
Calgary, AB
$74,000 to $86,000 USD / year
Full-time
…property. Responsible for leading Operations Delivery Managers and store teams, this role drives execution of company priorities, strengthens leadership capability, and delivers measurable…
Added 8 days ago
Commercial Sales Associate
RONA
Rosemère, QC
Full-time
Work in accordance with the store’s policies and procedures on loss prevention and health and safety
Added 8 days ago
Retail Manager- Mandarin speaking
Harding+
Vancouver, BC
Contract
Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
Added 8 days ago
Retail Manager- Mandarin speaking
Harding+
Calgary, AB
Contract
Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
Added 8 days ago
Retail Manager- Mandarin speaking
Harding+
Toronto, ON
Contract
Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc

WHSmith North America

Multi Unit Manager

Calgary, AB, Canada

Pay: $74,000 to $86,000 USD / year
Job type: Full-time
Apply by: Oct 15, 2026
Experience: 3+ years of retail, hospitality, airport, resort, or customer-facing leadership experience.
Posting language: English
Posted: Sep 15, 2026

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Applications open in a new tab.

Original job description

The Multi-Unit Manager leads sales performance, operational excellence, people development, and customer experience across multiple stores within an assigned airport or resort property. Responsible for leading Operations Delivery Managers and store teams, this role drives execution of company priorities, strengthens leadership capability, and delivers measurable business results through strong operational discipline, commercial leadership, and consistent execution in a fast-paced retail environment.

Key Impact

Customers: Consistent service, product availability, and store execution.
Store Teams: Coaching, accountability, and development that improve performance.

Core Responsibilities

People Development & Coaching

Coach store leaders and teams on operations, sales, inventory, and compliance.
Identify skill gaps and provide targeted coaching and training.
Support onboarding, leadership development, and succession planning.
Partner with the Multi-Unit Manager to strengthen team performance.

Operational Excellence & Business Performance

Analyze sales, labor, inventory, shrink, audit, and compliance results to identify risks and opportunities.
Drive action plans that improve operational performance and consistency.
Strengthen store standards, inventory controls, merchandising, and operating procedures.
Provide performance insights and recommendations to leadership.

Risk, Compliance & Controls

Support compliance, audits, loss prevention, health and safety, and operational controls.
Identify and resolve operational risks through cross-functional partnerships.
Support investigations, corrective actions, and continuous process improvement.

Sales Enablement & Initiative Execution

Drive execution of sales, merchandising, service, and operational priorities.
Support promotions, product launches, new initiatives, and operational changes.
Monitor adoption, provide coaching, and share insights to improve results.

Leadership Expectations & Success Measures

Lead through coaching, accountability, collaboration, and operational discipline.
Demonstrate expertise in retail operations, talent development, compliance, inventory control, and customer experience.
Drive measurable improvements in sales, shrink, inventory accuracy, audit performance, labor productivity, and team capability.

Qualifications & Experience

3+ years of retail, hospitality, airport, resort, or customer-facing leadership experience.
Proven ability to coach teams, influence leaders, and drive accountability in a fast-paced environment.
Strong understanding of retail operations, sales performance, labor management, inventory control, shrink, compliance, and expense management.
Ability to analyze data, identify opportunities, and implement action plans that improve results.
Experience with merchandising, customer engagement, training, and operational execution.
Strong communication, organization, and cross-functional partnership skills.
Proficient in Microsoft Office, reporting tools, and business analytics platforms.
Ability to work flexible hours, including evenings, weekends, and holidays.
Must meet all applicable background screening, badging, security clearance, and certification requirements.

Apply About employer

More about this job

Responsibilities

The Multi-Unit Manager oversees sales performance, operational excellence, and customer experience across multiple airport or resort retail stores. They are responsible for coaching store leaders, driving execution of company priorities, and managing operational risks and compliance.

Requirements

Candidates need 3+ years of leadership experience in retail, hospitality, or airport environments with a proven ability to coach teams and analyze business data. Proficiency in Microsoft Office and the ability to work flexible hours, including weekends and holidays, is required.

Skills

Retail Operations
People Development
Sales Performance
Inventory Control
Shrink Management
Compliance
Labor Management
Merchandising
Customer Experience
Coaching
Business Analytics
Cross-functional Partnership
Operational Discipline
Succession Planning
Expense Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Retail
Hospitality
Airport Operations
Resort Management
Sales Enablement
Inventory Accuracy
Loss Prevention
Audit Performance
Labor Productivity
Talent Development
Business Analytics
Microsoft Office
Operational Controls
Merchandising
Customer Engagement
Compliance
Shrinkage
Succession Planning
Performance Insights
Retail Leadership

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