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KS
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- Full-time
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- Full-time
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Branch Manager
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- Full-time
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WN
Retail Operations Manager
WHSmith North America
Vancouver, BC
- $60,000 to $66,000 CAD / year
- Full-time
The Operations Manager is a property-based Field Operations leader responsible for operational performance, people development, sales execution, and compliance. Working closely with store…
Added 29 mins ago
CS
Project Coordinator
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Manager, Human Resources Operations
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icebreaker: Supervisor - Park Royal
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icebreaker: Supervisor - Park Royal
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WHSmith North America

Retail Operations Manager

Vancouver, BC, Canada

$60,000 to $66,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $66,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Experience: 3+ years of retail, hospitality, airport, resort, or high-volume operations leadership experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

The Operations Manager is a property-based Field Operations leader responsible for operational performance, people development, sales execution, and compliance. Working closely with store leadership, this role drives consistent execution and improves business results, customer experience, and team performance.

Core Responsibilities

People Development & Coaching

Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance.
Identify skill gaps and provide targeted coaching and development.
Support onboarding, succession planning, and leadership growth.
Partner with the Multi-Unit Manager to strengthen team performance and readiness.

Operational Excellence & Performance

Analyze sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks.
Execute action plans that improve performance and operational consistency.
Strengthen operational standards, controls, merchandising, and store routines.
Provide performance insights and recommendations to leadership.

Risk, Compliance & Controls

Support compliance, audits, loss prevention, health and safety, and operational controls.
Identify risks, drive corrective actions, and resolve recurring issues through cross-functional partnerships.

Sales Enablement & Initiative Execution

Support execution of sales, merchandising, service, and operational priorities.
Drive adoption of promotions, product launches, technology rollouts, and new initiatives.
Monitor results, coach teams, and share insights to support continuous improvement.

Leadership Expectations & Success Measures

Lead through coaching, accountability, collaboration, and operational discipline.
Demonstrate expertise in retail operations, talent development, compliance, inventory control, customer experience, and data-driven decision-making.
Drive measurable improvement in sales, shrink, inventory accuracy, audit performance, labor productivity, and team capability.

Qualifications & Experience

3+ years of retail, hospitality, airport, resort, or high-volume operations leadership experience.
Proven ability to coach teams, support leaders, and drive accountability in a fast-paced environment.
Strong knowledge of retail KPIs, sales performance, labor management, inventory control, shrink reduction, compliance, and expense management.
Ability to analyze performance data and develop action plans that improve results.
Experience with merchandising, operational execution, training, and customer engagement.
Strong communication, organization, follow-up, and partnership skills.
Proficiency with Microsoft Office, reporting tools, and business analytics platforms.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to maintain product knowledge and uphold operational, merchandising, compliance, and customer service standards.
Must successfully complete required background checks, drug testing, TAM Card, airport badging, and security clearance requirements, where applicable.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

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More about this job

Responsibilities

Coach store leaders and teams, develop talent, and drive consistent execution of sales, service, merchandising, and operational priorities. Analyze business performance and compliance results, implement corrective action plans, and improve sales, inventory accuracy, shrink, labor productivity, and team capability.

Requirements

Requires at least three years of leadership experience in retail, hospitality, airport, resort, or other high-volume operations, with demonstrated ability to coach teams and drive accountability. Candidates should understand retail KPIs, labor and inventory management, shrink reduction, compliance, and expense management; be proficient with Microsoft Office and reporting or analytics tools; and be available for a flexible schedule and applicable screening and clearance requirements.

Skills

People Development
Coaching
Retail Operations
Sales Execution
KPI Analysis
Labor Management
Inventory Control
Shrink Reduction
Compliance
Loss Prevention
Merchandising
Customer Service
Action Planning
Audit Performance
Microsoft Office
Business Analytics

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Field Operations
People Development
Leadership Coaching
Sales Execution
Customer Experience
Retail KPIs
Sales Performance
Labor Management
Inventory Control
Shrink Reduction
Expense Management
Operational Excellence
Merchandising
Operational Standards
Store Routines
Compliance
Audits
Loss Prevention
Health And Safety
Operational Controls
Action Plans
Promotions
Product Launches
Technology Rollouts
Succession Planning
Microsoft Office
Reporting Tools
Business Analytics
Airport Badging

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Jobs in Canada