Jobs in Canada

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Added 23 mins ago
GA
Welder
Groupe ADF
Terrebonne, QC
- Full-time
Pay close visual attention, note and report material, tool, or equipment defects to the supervisor, and protect them from damage;
Added 23 mins ago
C
Team Coordinator
CarePartners
Barrie, ON
- Part-time
Total rewards program which includes health & dental benefits
Added 38 mins ago
AH
Food Service I
Alberta Health Services
Oyen, AB
- Full-time
…experience. Under the general supervision of a Food Services Supervisor, they will use strong customer service, teamwork and organizational skills to: Prepare, handle, portion and package…
Added 38 mins ago
AH
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Working under the general direction of the area supervisor, the Administrative Support IV - Booking Clerk performs reception, bookings and other clerical duties for the Diagnostic Imaging…
Added 38 mins ago
AH
Food Service I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…expectations. Under the general supervision of the Food Service Supervisor, the Food Service Worker will perform other food service tasks, such preparing, handling, and portioning of food…
Added 38 mins ago
GE
Asian Chef
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Sous Chef or Kitchen Shift Supervisor the Asian Line Chef is responsible for preparing a multitude of hot and cold meals for sale and service to…
Added 38 mins ago
GE
Buffet Cook - PM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Buffet Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 38 mins ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the various foodservice outlets in a timely manner.…
Added 38 mins ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 1 hour ago
SI
Facilitator, Essential Skills for Indigenous Early Childhood Education (INECE) Level 1
Saskatchewan Indian Institute of Technologies (SIIT)
Cumberland House Cree Nation I.R. 20, SK
- Full-time
The Facilitator will be responsible for developing, coordinating, delivering and facilitating all program components for lower literacy adult learners. The goal of the program is to assist…
Added 1 hour ago
MD
Cook
Minnesota Direct Care and Treatment
Moose Lake 31A, MB · Moose Lake, MB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 1 hour ago
TH
Lumber Sales Associate: Part Time - LANGFORD
The Home Depot
Victoria, BC
- Part-time
Using empowerment program when necessary to satisfy customers
Added 2 hours ago
HM
General Surgery
Health Match BC
Chilliwack, BC
- Internship
…graduates must provide a letter of reference from their residency program director or fellowship…
Added 3 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…graduates must provide a letter of reference from their residency program director and fellowship…
Added 3 hours ago
SA
Food Service Attendant FT - (YUL Airport)
SSP America
Dorval, QC
- Full-time
Perform general and specific cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.
Added 3 hours ago
HM
Urology
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…graduates must provide a letter of reference from their residency program director or fellowship supervisor.…
Added 3 hours ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Sechelt, BC
- Part-time
…support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through…
Added 3 hours ago
Mechanic
BC Transit
Victoria, BC
Various programs that support employees such as an Employee Assistance Program and Health and Wellness initiatives and events aimed at fostering your mental health
Added 4 hours ago
TH
Sales Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Part-time
Using empowerment program when necessary to satisfy customers
Added 4 hours ago
TH
Sales Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Part-time
Using empowerment program when necessary to satisfy customers
Added 4 hours ago
LC
Front Store Supervisor, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
- Part-time
…support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through…
Added 4 hours ago
CG
Short Order Cook Full Time
Compass Group Canada
Mississauga, ON
- Full-time
Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
Added 4 hours ago
CH
Personal Support Worker - Creemore, Stayner, New Lowell
CBI Home Health
Angus, ON · Collingwood, ON
- Full-time
…and reporting any changes in their condition to your Manager/Supervisor. You may be required to perform light housekeeping tasks as indicated in client care…
Added 4 hours ago
ME
Project Engineer - Electrical Construction
Mass. Electric Construction Co.
Toronto, ON
- Full-time
Review new issue drawings and contract documents for change of conditions; quantify impact of changes and review with supervisor; distribute new issues to field
Added 4 hours ago
S
Operations Consultant - Full Time
sephora.com
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

Wickaninnish Inn

Guest Service Representative/Reservations Agent - The Wickaninnish Inn

Tofino, BC, Canada

Salary/Wage: $20.00 per hour as Guest Service Representative and $21.00 per hour as Reservations Agent. · Full-time

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Job details

Pay: Salary/Wage: $20.00 per hour as Guest Service Representative and $21.00 per hour as Reservations Agent.
Job type: Full-time
Apply by: Nov 29, 2026
Experience: A minimum of 2 years of Customer Service experience or 1 year experience in a high-end luxury facility, is required.
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

J

Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in!

The Reservations Agent works alongside the Reservations Supervisor as part of our Reservations Team and is a primary contact for guests making room, dining, spa, and activity reservations at the Wickaninnish Inn.

As a Guest Service Representative/Reservations Agent you will:

Ensure efficient and personalized guest service, meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
Execute reservations for guest rooms, dining, spa services, and activities.
Monitor and respond to all email inquiries relating to accommodations, dining, spa, activities, and other guest experiences.
Manage the organization and prioritization of online bookings and reservations across multiple outlets and experiences.
Facilitate group orientation and rooming's and assist with group-related reservation requirements.
Assist guests in creating personalized itineraries by coordinating room reservations with dining, spa, activities, and other experiences.
Coordinate availability and booking information between Reservations and the appropriate departments.
Conduct ongoing accuracy checks of guest confirmations across all reservation types.
Proactively identify opportunities to enhance the guest experience through thoughtful recommendations and coordination of additional services and experiences.
Perform administrative tasks such as file maintenance on reservation files and day-to-day operational documents/forms, as well as filing and faxing.
Maintain accurate guest profiles, preferences, special requests, and reservation notes to ensure a seamless experience throughout the guest journey.
Assist in the capacity of a Night Auditor whenever necessary.
Complete Guest Service and Concierge-related tasks, as needed.
Welcome guests, check in and check out guests.
Deliver amenities (fruit plates, room deliveries, etc.).
Answer inquiries regarding the Inn’s services and registration by telephone, email, written correspondence, and in person.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture while being committed to the art of hospitality and pursuit of excellence. They will have:

The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
Superior communication skills, with the ability to confidently communicate with guests and coordinate effectively with multiple departments.
A calm and capable demeanor.
Strong organizational skills, attention to detail, ability to multi-task in a
fast paced environment, and creative problem-solving skills are necessary.
The ability to confidently manage multiple reservations and guest requests simultaneously while maintaining accuracy, attention to detail and a high level of personalized service.
A professionally groomed appearance and have a positive and pro-active attitude.
Experience with restaurant, spa, and recreation activities or other experience-based reservations is an asset.
The willingness to be part of a world-class Front Office team.
A minimum of 2 years of Customer Service experience or 1 year experience in a high-end luxury facility, is required.
Previous Reservations, Guest Service, Concierge, or similar hospitality experience.
Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience is an asset.
Working knowledge of Maestro, SynXis, SpaSoft, and ResDiary is an asset. Proficiency in Microsoft Word and Excel is required.
The ability to learn and confidently navigate multiple reservation systems and platforms used for accommodations, dining, spa, and activity bookings.
The flexibility and enthusiasm to work evenings and weekends.
A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
A desire to contribute exciting and innovative ideas toward the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.
The ability to make a 12–18-month commitment to the position.

Salary/Wage: $20.00 per hour as Guest Service Representative and $21.00 per hour as Reservations Agent.

Financial incentives available based on length of commitment.

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

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More about this job

Responsibilities

Manage reservations for accommodations, dining, spa services, and activities, while responding to guest inquiries and coordinating personalized itineraries across departments. Welcome and assist guests throughout their stay, including check-in and check-out, concierge support, amenity delivery, and maintaining accurate guest profiles and reservation records.

Requirements

Candidates need at least two years of customer service experience or one year in a high-end luxury facility, along with prior reservations, guest service, concierge, or similar hospitality experience. Strong communication, organization, attention to detail, and multitasking skills are required, as are Microsoft Word and Excel proficiency, a valid or eligible BC Class 5 driver’s license, and flexibility to work evenings and weekends.

Skills

Guest Service
Reservations Management
Communication
Organization
Attention To Detail
Multitasking
Problem-Solving
Personalized Guest Service
Guest Relations
Concierge Services
Microsoft Word
Microsoft Excel
Reservation Systems
Maestro
SynXis

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Office
Guest Service Representative
Reservations Agent
Guest Relations
Reservations Management
Accommodation Reservations
Dining Reservations
Spa Reservations
Activity Reservations
Concierge Services
Guest Itineraries
Group Reservations
Guest Profiles
Reservation Confirmations
Night Audit
Maestro
SynXis
SpaSoft
ResDiary
Microsoft Word
Microsoft Excel
Relais & Châteaux
AAA Diamond Standards
Forbes Standards
BC Class 5 Driver's License

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