Lobby Ambassador - Seasonal

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest.

Join our Front Office Team as a Lobby Ambassador, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Lobby Ambassadors work with our Front Office Team in assisting our guests and ensuring their experience at the Wickaninnish Inn is all it can be. Lobby Ambassadors are responsible for welcoming guests upon arrival, answering phone calls, and performing guest check-ins and orientation.

This position is available for co-op/internship placements (May - October).

As a Lobby Ambassador you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn
• Take and process reservations calls
• Welcome guests, perform check ins and check outs/guest orientation
• Answer enquiries regarding the Inn’s services and registration by telephone, email and written correspondence, and in person
• Deliver amenities (fruit plates, room deliveries, etc.)

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Knowledgeable about, and capable to meet and exceed, Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Clear, effective radio communication.
• Ability to work AM and PM shifts.
• Sound judgement and ability to work alone.
• A strong aptitude for attention to detail.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• A professional and groomed appearance is required.
• Excellent interpersonal and communication skills, both written and verbal.
• Must enjoy working evenings and weekends.
• Be familiar with services and activities offered in Tofino, Ucluelet and Vancouver Island.
• Ability to carry and transfer up to 40lbs.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $19.00 per hour.

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work.

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.