Restaurant Reservations Host
- Tofino, BC, Canada
Salary/Wage: $20.00 - $23.00 per hour · Full-time
Applications open in a new tab.
Job details
- Pay
- Salary/Wage: $20.00 - $23.00 per hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.
The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are necessary for this position. A commitment to continuous improvement is key.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
As a Restaurant Reservations Host You Will
Our Ideal Candidate Will Embody The West Coast Culture, While Still Being Committed To The Art Of Hospitality And Pursuit Of Excellence. They Will Have
How To Apply
To apply for this career opportunity, please click the apply button below and upload your resume and cover letter. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of applications, we are only able to respond directly to you if your resume and interests align with our current openings.
Apply Here
See All Careers See The Pointe Restaurant Careers
The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are necessary for this position. A commitment to continuous improvement is key.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
As a Restaurant Reservations Host You Will
- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
- Lead by example and be a pro-active member of The Pointe Restaurant Team.
- Manage detailed restaurant reservations via the Inn's Property Management System, email, and over the phone.
- Assist floor management including server/table section assignment to ensure a smooth pace of service.
- Welcome and seat guests.
- Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary.
- Assist service team when necessary.
- Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times.
- Ensure menus are always up to date and presentable.
- Complete various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce.
- Perform quality assurance checks and address guest comments and complaints.
Our Ideal Candidate Will Embody The West Coast Culture, While Still Being Committed To The Art Of Hospitality And Pursuit Of Excellence. They Will Have
- The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
- Previous fine dining or host/hostess experience required.
- A professional attitude and an appreciation for detail
- A passion for guest service, appreciation of food & beverages and desire for continual education.
- The ability to lift and carry up to 25 lbs/11.3 kgs.
- A professional and positive attitude in every aspect of the position.
- Consistent punctuality and dedication.
- A calm, polite and composed demeanor.
- Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset.
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
- A valid Serving It Right Certification.
- The ability to make a commitment to the position for a mutually understood and agreed upon period of time.
How To Apply
To apply for this career opportunity, please click the apply button below and upload your resume and cover letter. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of applications, we are only able to respond directly to you if your resume and interests align with our current openings.
Apply Here
See All Careers See The Pointe Restaurant Careers
More about this job
Responsibilities
Manage restaurant reservations through the property management system, email, and phone, and welcome and seat guests while supporting floor management and service operations. Handle room service orders, maintain guest-ready dining areas and menus, complete administrative tasks, and conduct quality checks while responding to guest feedback.
Requirements
Previous fine-dining or host/hostess experience and a valid Serving It Right certification are required. Candidates should demonstrate exemplary guest service, professionalism, attention to detail, punctuality, a willingness to learn and improve, and the ability to lift up to 25 pounds; experience with Maestro, Res Diary, or Silverware is an asset.
Skills
- Guest Service
- Restaurant Reservations
- Communication
- Multitasking
- Leadership
- Attention To Detail
- Teamwork
- Complaint Resolution
- Quality Assurance
- Restaurant Operations
- Reservation Administration
- Food And Beverage Knowledge
- Time Management
- Professionalism
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Customer Service & Support
- Administrative
Keywords
- Restaurant Reservations
- Guest Service
- Fine Dining
- Host/Hostess Experience
- Serving It Right Certification
- Maestro
- Res Diary
- Silverware POS
- Property Management System
- Email Reservations
- Room Service
- Table Section Assignment
- Guest Relations
- Quality Assurance
- Guest Feedback
- Restaurant Operations
- Forbes Standards
- AAA Diamond Standards
- Relais & Châteaux Standards
- Sustainability