Closed listing
Information Technology Support Manager
- Toronto, ON, Canada
$55 to $63 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $55 to $63 CAD / hour
- Job type
- Contract
- Closing date
- Experience
- 1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
IT Support Manager / IT Operations Manager / IT Support Technical Lead (Hands-on regional lead/manager role)
Our client is a fast growing media and high tech company:
-Over 6500 employees across 20 offices globally;
-Provide cutting edge augmented reality, virtual reality, and 3D printing technologies
-Developed one of most popular apps that has been used by millions of users
They are looking for a regional IT support manager/technical lead to lead and develop the technical support team:
-Lead, coach, and develop seven direct reports across IT support and service delivery;
-Hold regular 1:1s, manage performance, support hiring, onboarding, training, career development, workload planning;
-Set clear expectations for IT service, technical quality, ticket ownship, documentation and follow-through, share knowledge;
-Act as a senior point of contact/hands-on leader for assigned regional offices, lead support for mixed Windows, Mac and Linux OS, Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF
-Automation and scripting using Powershell, bash or Python to develop and improve internal tools
Requirements:
-1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk
-Working knowledge in Windows OS and Mac OS, networking, Google Workspace, MDM, etc.
-Experience in automation such as powershell or python or bash
-Willingness to work hands-on, support teammates, take accountability for difficult outcomes
Initially 12 months full time contract and will extend yearly. Offer CAD 55 to CAD 63 per hour plus 4% holiday pay and paid public holidays. 5 days on site in Toronto.
More about this job
Responsibilities
Lead, coach, and develop a team of seven IT support staff while managing performance and career development. Act as a hands-on technical lead for regional offices, overseeing service delivery, documentation, and internal tool automation.
Requirements
Requires 1-2 years of experience in an IT support or operations management role with a strong technical background in OS administration and networking. Candidates must be willing to work in a hands-on capacity and possess proficiency in automation scripting languages like Python or Powershell.
Skills
- IT Support
- IT Operations
- Team Leadership
- Performance Management
- Windows OS
- Mac OS
- Linux OS
- Google Workspace
- Jira
- Okta
- Slack
- Confluence
- Networking
- JAMF
- Powershell
- Python
Benefits
- Holiday pay
- Paid public holidays
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
- Software
- Creative & Media
Keywords
- IT Support Manager
- IT Operations Manager
- Technical Lead
- Service Delivery
- Windows
- Mac OS
- Linux
- Google Workspace
- Jira
- Okta
- Slack
- Confluence
- Networking
- JAMF
- Powershell
- Bash
- Python
- Automation
- Scripting
- Service Desk
- MDM
- Media
- Technology
- Augmented Reality
- Virtual Reality
- 3D Printing