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Added 3 mins ago
PH
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William Osler Health System

Assistant Clinical Services Manager - Clinical Resource Team

2100 Bovaird Drive East, Brampton, ON, L6R 3J7, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead processes in delivering safe, competent and ethically patient centered and cost effective services using an evidence-informed and stakeholders engagement approach.

This position will report to the Clinical Resource Team Clinical Services Manager (CSM) to ensure program goals and objectives are achieved and are in alignment with the corporate strategic plan.

Accountabilities:

Quality and Safe Patient Care

Support the implementation of best/leading practices, quality documentation and accountability models;
Facilitate an inter-professional collaborative approach to leadership, recognizing and maximizing the unique contribution of each team member;
Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators;
Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care;
Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports. Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion;
Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership
Work collaboratively with the CSM and inter professional team members– assess clinical and educational needs within the CRT on an ongoing basis
Other duties as assigned such as special projects.

Leadership and Collaboration

Demonstrating ability and experience in five leadership domains:
Leads self
Engages others
Achieves results
Develops partnerships and
Leverage information-driven and goal-oriented processes in driving change and improvement
Works collaboratively with the CSM, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the Director for Access and Flow, Scheduling Services, Infection Prevention and Control CRT, Registration and Admitting.
Works collaboratively with the Clinical Nurse Educator, inpatient CSM’s in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance from the team;
Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data, interpretation of data and provide feedback to the team on findings;
Works collaboratively with the CSM and program Director to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient-centered care;
Facilitates huddles and chairs the nursing team meetings under the direction of the CSM and attends other internal/external meetings as appropriate

People Development and Team Building

Fosters open communication, learning, and professional growth of the nursing staff
Provides the clinical expertise essential to support managers with effective problem solving and decision making
Initiates action and reports to the CSM, when staff behavior and/or performance do not meet professional standards and will independently manage the performance of a defined group of staff members.
In conjunction with the CSM manages the Attendance Awareness Program
In collaboration with the CSM manages the recruitment and selection process
Provide support to the CSM in the completion of performance evaluations
Cultivates effective inter professional relationships at all levels
Creates an environment that empowers individuals to take ownership and responsibility for their actions, promote staff initiative and nurture high morale and engagement
Demonstrates relevant on-going professional development and commitment to continuing development

Clinical Resource Utilization Management

Manages all staffing requirements cost-effectively in meeting the daily operational needs
Identifies issues and challenges; monitor trends requiring targeted interventions and change in practice patterns or processes
Provides value-added point of care resources to ensure and optimize safe and effective patient-centered care
Responsible for supporting the CSM with the completion of time keeping, shift changes, payroll completion and approval.

Qualifications

Baccalaureate Degree is required, BScN preferred
Member and in good standings with a professional health college, required
Relevant Master’s Degree preferred
Demonstrated effective communication, team building, problem solving and conflict resolution skills
Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team
Demonstrated effective judgment and innovative change leadership skills
Demonstrated ability to utilize quality, safety and risk-based frameworks to facilitate and build the use of critical thinking, priority setting and problem-solving skills across the team
Knowledge of collective agreements and working experience in a unionized environment is preferred
Excellent written, verbal communication and documentation skills
Detail oriented with excellent organization and time management skills

Additional Information

Hours: Currently Monday to Friday, Days, 8 hours (subject to change in accordance with operational requirements)

Salary:
Minimum: $57.38

Maximum: $71.73

Internal application deadline: November 2, 2026

#TFT

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Program: STAFFING SERVICES PROGRAM

Site: Multiple sites

Departments: Staffing Services - 0171.120202091

Job Category: Clinical Resource Team

Length of Contract: 18 months

Contract Type: Temporary

Union Group: Non Union - Management

Schedule: Days 8 hours

Employment Type: Full Time

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More about this job

Responsibilities

The Assistant Clinical Services Manager supports daily operations and provides leadership to an interprofessional team to ensure safe, competent, and patient-centered care. They are responsible for managing staffing requirements, monitoring performance indicators, and fostering professional growth among nursing staff.

Requirements

A Baccalaureate degree is required, with a preference for a BScN and a relevant Master's degree. Candidates must be in good standing with a professional health college and possess experience in a unionized environment.

Skills

Clinical leadership
Staff management
Quality improvement
Patient safety
Conflict resolution
Team building
Resource utilization
Performance management
Evidence-informed practice
Stakeholder engagement
Data analysis
Interprofessional collaboration
Problem solving
Change management
Clinical documentation

Visa sponsorship

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Keywords

Clinical Resource Team
Healthcare Management
Patient Care
Staffing Services
Nursing Leadership
Quality Assurance
Risk Management
Performance Evaluation
Attendance Awareness Program
Payroll Management
Unionized Environment
Evidence-informed Practice
Interprofessional Team
Clinical Education
Operational Management
Hospital Administration
Patient-centered Care
Change Leadership
Data Interpretation
Professional Development

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