Branch Coordinator

Take Ownership. Keep the Branch Running. Put Customers First.
 

Play a vital role in the day-to-day operations of our Terrace Branch, working closely with the Operations Manager to keep service, parts, and rentals running smoothly. This is a hands-on role for a self-directed, resourceful professional who can work independently, make sound decisions, and take ownership of daily priorities. As the key on-site contact for customers and technicians, you'll help keep operations moving, solve problems, and deliver the level of service our customers expect.

WHY THIS IS A STRONG MOVE FOR YOU:
 

• Variety in Your Day: Work across service, parts, and rentals, with a mix of customer interaction, coordination, and hands-on operational responsibilities
• Make an Impact: Help keep jobs moving, customers informed, work orders completed, and branch operations organized and efficient
• Be a Key Part of the Team: Work directly with branch management and technicians, contributing to customer satisfaction, safety, and the overall success of the Terrace Branch
  

HOW YOU'LL MAKE AN IMPACT HERE:
 

• Coordinate Service: Create work orders and repair estimates, prepare quotes, obtain customer approvals, coordinate road and shop technicians, and ensure completed work is closed and invoiced
• Support Parts Operations: Assist customers with parts inquiries, lookup and sourcing, shipping and receiving, inventory organization, and warranty and core returns
• Keep Rentals Running Smoothly: Prepare rental contracts and invoices, coordinate equipment preparation and deliveries, and document returns, inspections, and damage
• Deliver Excellent Customer Service: Handle customer calls and walk-in inquiries, communicate updates throughout the service process, collect payments, and help resolve customer needs
• Keep the Branch Organized and Safe: Coordinate freight and equipment movements, maintain orderly work areas, liaise with vendors and contractors, and promote a safe, customer-focused work environment
  

WHAT WE OFFER:
 

• Compensation: Competitive compensation package
• Benefits: Comprehensive health and dental benefits
• Savings: RRSP matching
• Vacation: Paid vacation
• Career Growth: Opportunities to build your experience across service, parts, rentals, and branch operations
• Team Environment: Work alongside a collaborative branch team where your organization, initiative, and customer service make a difference
  

WHO WE ARE

As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands - Williams Machinery, Westerra Equipment, and WE Rent. For over 120 years, we have delivered equipment and service solutions that keep our customers up and running.