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Williams Machinery

Branch Supervisor

Terrace, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 20, 2027
Posting language: English
Posted: Oct 22, 2026

Original job description

Take Ownership. Keep the Branch Running. Put Customers First.

Play a vital role in the day-to-day operations of our Terrace Branch, working closely with the Operations Manager to keep service, parts, and rentals running smoothly. This is a hands-on role for a self-directed, resourceful professional who can work independently, make sound decisions, and take ownership of daily priorities. As the key on-site contact for customers and technicians, you'll help keep operations moving, solve problems, and deliver the level of service our customers expect.

WHY THIS IS A STRONG MOVE FOR YOU:

Variety in Your Day: Work across service, parts, and rentals, with a mix of customer interaction, coordination, and hands-on operational responsibilities.
Make an Impact: Help keep jobs moving, customers informed, work orders completed, and branch operations organized and efficient.
Be a Key Part of the Team: Work directly with branch management and technicians, contributing to customer satisfaction, safety, and the overall success of the Terrace Branch.

HOW YOU'LL MAKE AN IMPACT HERE:

Coordinate Service: Create work orders and repair estimates, prepare quotes, obtain customer approvals, coordinate road and shop technicians, and ensure completed work is closed and invoiced.
Support Parts Operations: Assist customers with parts inquiries, lookup and sourcing, shipping and receiving, inventory organization, and warranty and core returns.
Keep Rentals Running Smoothly: Prepare rental contracts and invoices, coordinate equipment preparation and deliveries, and document returns, inspections, and damage.
Deliver Excellent Customer Service: Handle customer calls and walk-in inquiries, communicate updates throughout the service process, collect payments, and help resolve customer needs.
Keep the Branch Organized and Safe: Coordinate freight and equipment movements, maintain orderly work areas, liaise with vendors and contractors, and promote a safe, customer-focused work environment.

WHAT WE OFFER:

Compensation: Competitive compensation package
Benefits: Comprehensive health and dental benefits.
Savings: RRSP matching.
Vacation: Paid vacation.
Career Growth: Opportunities to build your experience across service, parts, rentals, and branch operations.
Team Environment: Work alongside a collaborative branch team where your organization, initiative, and customer service make a difference.

WHO WE ARE

As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands - Williams Machinery, Westerra Equipment, and WE Rent. For over 120 years, we have delivered equipment and service solutions that keep our customers up and running.

Position Disclaimer: This posting provides a brief overview of the position. Additional details regarding duties, responsibilities, and expectations will be provided during the hiring process as applicable.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at careers@williamsmachinery.com.

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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More about this job

Responsibilities

The Branch Supervisor coordinates daily operations across service, parts, and rentals to ensure efficient branch performance. They act as the primary on-site contact for customers and technicians while managing work orders, invoices, and equipment logistics.

Requirements

The role requires a self-directed and resourceful professional capable of working independently and making sound operational decisions. Candidates should possess strong organizational skills and the ability to maintain a safe, customer-focused environment.

Skills

Operations management
Customer service
Work order coordination
Inventory management
Parts sourcing
Rental contract management
Invoicing
Problem solving
Safety compliance
Vendor management
Equipment logistics
Communication

Benefits

Health insurance
Dental benefits
RRSP matching
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Branch operations
Service coordination
Parts operations
Rental management
Work orders
Repair estimates
Inventory organization
Shipping and receiving
Warranty returns
Customer service
Equipment maintenance
Safety protocols
Vendor liaison
Invoicing
Logistics
Branch management

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