District Manager, All Brands - Williams-Sonoma Canada

Job Description

Job Description District Manager Canada

The District Manager Canada will promote a sales culture to build productivity and deliver district results across Canada stores. Prepare for future growth through hiring and developing great people. Manage Units Per Transaction, Average Transaction, Conversion and Sales Per Hour.

About The Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

About The Role

Promote a sales culture to build productivity. Prepare for future growth through hiring and developing great people. Manage Units Per Transaction, Average Transaction, Conversion and Sales Per Hour. Provide leadership by analyzing Week-to-Date, Month-to-Date and Year-to-Date sales and developing action plans to drive top line sales. Provide leadership to achieve or exceed budgeted sales and payroll, manage profit and loss (P&L), and support district execution of Canada market priorities. Effectively manage store operations, inventory levels, visual merchandising standards, audit compliance and Occupational Health and Safety expectations. Ensure all internal and external customers receive exemplary customer service and a positive store and brand experience. Ensure sales associates build relationships with customers through clienteling, in-store and in-home experiences, appointments, registry and community outreach. Accountable for all aspects of the district.

You're Excited About This Opportunity Because You Will...

• Analyze business trends and create plans to increase sales, control expenses and drive overall profitability within the district.
• Monitor and measure financial, operational, human resources and customer service results, and hold teams accountable for achieving district goals through ongoing store visits, reporting reviews and team meetings.
• Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals. Collaborate with peers to develop a company-wide talent pipeline.
• Build management teams to train, motivate and challenge store teams to meet financial goals, proactively resolve problems, and enhance team performance and customer service levels.
• Ensure consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans.
• Implement brand initiatives and Canada market priorities to achieve World Class Service standards.
• Partner with store, visual, merchant, inventory and finance partners to communicate retail needs and opportunities, support market-relevant execution and ensure feedback is addressed.
• Responsible for ensuring that all escalated customer service issues are resolved quickly and professionally.
• Ensure district maintains store standards including visuals, cleanliness, back-of-house, appropriate inventory levels, safety, audit compliance and Occupational Health and Safety standards in accordance with Company and Canada operating policies and procedures.
• Support store census, roster and payroll strategies to meet business needs, maximize productivity and minimize payroll exposure.
• Develop initiatives to drive sales and build customer loyalty through clienteling, in-store experience, design consultations, registry and community outreach.
• Model behavior that respects the background, experience and cultural differences of others, while upholding the integrity and the values of the Company.
• Promote an environment that encourages participation, creativity and learning by sharing best practices and building on the ideas of others within the district, region and concept.
  
  
  

Why you will love working at Williams-Sonoma, Inc.

• We're a successful, fast-growing company with an entrepreneurial vibe.
• A technologically and data-driven business.
• Competitive salaries and comprehensive health benefits.
• We're at the forefront of tech and retail, redefining technology for the next generation.
• We're passionate about our internal and external clients and live and breathe the client experience.
• We get to be creative daily.
• A smart, experienced leadership team that wants to do it right and is open to new ideas.
• We believe in autonomy and reward taking initiative.
• We have fun!
  
  
  

We're Excited About You Because...

• Passionate about owning your business and empowered to make decisions that best support business needs.
• Aligned with the business at all times and in tune with our product assortment in order to make selections.
• Results-oriented leader who has an excellent ability to motivate and influence others through actions and examples.
• Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box.
• Proven success achieving results both independently and through others by fostering a spirit of teamwork.
• Risk-taker who is not afraid to go above and beyond to exceed a customer's expectations in order to close a sale.
• Agile leader who loves to prioritize, plan and adjust their schedule to ensure business goals are achieved.
• Loves to utilize critical thinking in managing processes, routines and best practices to limit company exposure and loss.
  
  
  

Technical Competencies Required

• 4+ years' management experience in a highly complex, multi-unit retail business environment.
• Proven ability to meet or exceed sales, payroll, profit and key service results.
• Proven ability to meet current and future business goals through continuous identification and development of store management talent.
• Proven ability to build and leverage relationships with peers, corporate partners and the business community to positively impact business decisions.
• Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities.
• Excellent verbal and written communication skills and the ability to influence business partners at all levels.
• Strong understanding of specialty retail processes including selling, clienteling, inventory management, store operations, visual execution and loss prevention.
• Home furnishings, interior design or specialty retail experience preferred but not required.
• Proficient computer skills including word processing and spreadsheet software programs.
  
  
  

Physical Requirements

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings and holidays.
• Ability to travel, including overnight stays as required.
• Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment, with or without reasonable accommodation
• Four-year college or university degree preferred but not required.
• Employment or promotion to this role will be contingent on a background check, conducted with your consent and in accordance with applicable law, relevant to the requirements of the position.
  
  
  

Benefits

Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. The anticipated pay range for this role will be: $105,000 to $180,000 CAD/annual base pay.

• A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels.
• Retirement savings and other investment opportunities.
• Paid vacations, holidays and other time-off programs.
• Health benefits, including health, dental and vision coverage; leave programs; disability programs; life and travel insurance; and an employee assistance program.
• A wellness program that supports your physical, financial and emotional health.
• In-person and online learning opportunities through WSI University.
• Cross-brand and cross-function career opportunities.
• A business casual work environment.
• Time off to volunteer.
• Company-sponsored community involvement.
  
  
  

This posting is for an existing vacancy. Williams Sonoma Inc. does not use artificial intelligence to screen, assess, or select applicants for this position.

Williams Sonoma Inc will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act (the 'AODA') in Ontario, Williams-Sonoma Canada would like to advise that it complies with all applicable requirements of the AODA and, if necessary, provides accessibility for all applicants and associates with physical and mental disabilities, both during recruitment and employment If an applicant or an associate is in need of an accommodation for a disability, contact a General Manager and any store location for assistance.