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Williams-Sonoma

Lead Sales (Key Holder)

6455 Macleod Trail SW, Unit #106, Chinook Centre, Calgary, AB, T2H 0K8, Canada

Full-time

Apply on ehac.fa.us6.oraclecloud.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Sales (Key Holder) role

You will inspire customers to express themselves in their home. You will bring the brand to life for our customers by making it easy for them to discover products that best suit the way they entertain. You will drive sales by sparking connections and making lasting customers of the brand.

· Create engaging experiences for customers by sharing expertise on enhancing your home

· Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures

· Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests

· Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts

· Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority

· Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Criteria

· Effective communication, organization and leadership skills

· Proven ability to motivate and influence others through personal actions and examples

· 1-3 years retail sales experience with shift supervision experience preferred

· 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)

Physical Requirements

· Must be able to be mobile on the sales floor for extended periods of time

· Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

· Full time associates are expected to have open availability to meet the needs of the business.

· Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

· A generous discount on all Williams-Sonoma, Inc. brands

· A 401(k) plan and other investment opportunities

· A wellness program that supports your physical, financial and emotional health

· Paid vacations and holidays (full-time)

· Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

· Cross-brand and cross-functional career opportunities

· Online learning opportunities through brand specific resources and WSI University

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Apply on ehac.fa.us6.oraclecloud.com About employer

More about this job

Responsibilities

The Lead Sales Key Holder is responsible for driving sales through expert customer engagement and providing daily operational support to the management team. They ensure the store meets visual, cleanliness, and safety standards while supervising associates to achieve financial and service goals.

Requirements

Candidates should have 1-3 years of retail sales experience with shift supervision and 1-2 years in home-related design or merchandising. Strong leadership, communication, and organizational skills are required, along with the ability to lift up to 75 lbs.

Skills

Retail sales
Leadership
Customer service
Visual merchandising
Stockroom management
Communication
Organization
Team supervision
Register functions
Back office procedures
Sales generation
Conflict resolution
Inventory management
Safety compliance

Benefits

Generous discount on all Williams-Sonoma, Inc. brands
401(k) plan
Wellness program
Paid vacations
Paid holidays
Health benefits
Dental insurance
Vision insurance
Same-sex domestic partner benefits
Cross-brand and cross-functional career opportunities
Online learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Key Holder
Visual Merchandising
Customer Experience
Inventory
Leadership
Operations
Home Furnishings
Store Management
People First Philosophy
Safety Standards
Replenishment
Back Office
Financial Goals

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Work requirements

Jobs in Canada