Original job description
Our Company
Willowglen Systems is an industrial automation company that provides solutions for the rail, oil and gas, and energy sectors. Our teams design, integrate, and commission complex operational technologies, including control systems, communications networks, and safety-critical infrastructure.
Job Location
Edmonton, Corporate office
Why Join Us?
• Gain practical experience across a broad range of IT systems and technologies.
• Work with an experienced team supporting both internal operations and client solutions.
• Build technical, troubleshooting, documentation, and customer support skills in an industrial technology environment.
Position Summary
The Information Technology Co-op Intern supports the IT team with internal projects, day-to-day technical support, and ongoing client IT solutions. The role provides hands-on experience across hardware, software, networks, user administration, system documentation, and technology testing during a 6- to 8-month co-op term.
Key Responsibilities
• Install and configure workstation and server hardware.
• Set up and support printers, scanners, switches, routers, firewalls, and VPNs.
• Maintain accurate IT equipment records in the asset management system.
• Back up, reimage, repair, and replace workstations, laptops, and other equipment as required.
• Monitor and maintain computer systems and networks.
• Respond to service requests and technical issues in a timely manner.
• Provide technical support across the company in person, by phone, and by email.
• Set up and update user accounts, reset passwords, and manage access for departing users.
Willowglen Systems Inc. | Information Technology Co-op Intern
• Test new technologies and systems.
• Identify issues that require Tier 2 support and escalate them appropriately.
• Document systems, processes, equipment, and IT procedures.
• Maintain a commitment to continual learning and skill development.
Qualifications and Experience
• Currently enrolled in a diploma program, at minimum, or a bachelor’s degree in engineering, computer
science, or a comparable field of study.
• Strong analytical, problem-solving, and computational skills.
• Clear verbal and written communication skills.
• Self-motivated, with a strong interest in technology and quality work.
Technical Skills Considered an Asset
• Desktop and server hardware setup.
• Software installation, patching, and configuration.
• Networking technologies, including switches, routers, firewalls, and VPNs.
• Linux environments, including Red Hat/CentOS and Debian/Ubuntu.
• Windows 10 desktop support.
• PowerShell and Bash scripting for installation, configuration, and troubleshooting.
• Cloud technologies, including AWS, Microsoft Azure, and Google Cloud.
• Docker and Kubernetes.
• Tools such as Confluence, Jira, Crucible, and Git.
• Scripting languages such as Python, Bash, and Go.
Are you up for the challenge? Join our team.
Willowglen Systems Inc. is an Equal Opportunity Employer. We respect and seek to empower each
individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. We
thank all applicants for their interest; however, only those selected for an interview will be contacted. If
you require accommodation, please contact our hiring team, and we will work with you to identify
reasonable solutions.
