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Added 22 mins ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 22 mins ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 2 hours ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Medical Inpatient Unit is a 40-bed acute care unit including eight telemetry beds, supported by a patient-centred multi-disciplinary team which respects patients' confidentiality,…
Added 2 hours ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 2 hours ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 2 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused
Added 6 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 9 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…graduates must provide a letter of reference from their residency program director and fellowship…
Added 12 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 12 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 13 hours ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 13 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 13 hours ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 13 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused
Added 16 hours ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Medical Inpatient Unit is a 40-bed acute care unit including eight telemetry beds, supported by a patient-centred multi-disciplinary team which respects patients' confidentiality,…
Added 16 hours ago
IH
Executive Medical Director | Clinical Informatics
Interior Health Authority
Kelowna, BC
- Full-time
…collaborative physician leader to serve as Executive Medical Director, Clinical Informatics. This is an exciting opportunity for a physician leader who is passionate about transforming…
Added 17 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 1 day ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 1 day ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 1 day ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 1 day ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused
Added 1 day ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 1 day ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 1 day ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Medical Inpatient Unit is a 40-bed acute care unit including eight telemetry beds, supported by a patient-centred multi-disciplinary team which respects patients' confidentiality,…

Windsor Regional Hospital

Patient Experience Specialist (PT)

Windsor, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Status: Part-Time

Salary Grade: 5

Job Summary

Reporting to the Director, Patient Partnership & Experience, the Patient Experience Specialist will collaborate with patients, families, caregivers, clinicians, leaders and staff to support patient care and experience in the Emergency Department of Windsor Regional Hospital. This role is responsible for supporting patients and caregivers while receiving care in our Emergency Departments and serves as a key resource for patient advocacy, communication, and service recovery.

The Patient Experience Specialist will promote a patient-centered approach to care by identifying and addressing patient and family concerns in real time, facilitating meaningful engagement, and fostering positive relationships between patients, families, and care teams. Through proactive rounding, collaboration, feedback collection, and continuous quality improvement initiatives, the incumbent will contribute to enhancing the overall patient experience and supporting an environment of compassionate, respectful, and responsive care.

Communications

This position will interact with patients, leaders, staff and physicians at all levels of the Hospital organization.

Skills/Capabilities

Strong ability to de-escalate and manage crisis;
Strong problem solving, decision making, analytical and negotiation skills;
Innovative self-starter with strong multi-tasking and organizational skills;
Organized and solution-focused;
Strong communication skills, verbal, written and listening;
Able to work both independently and as a member of a team and have the ability to interact and develop effective relationships with diverse groups of individuals;
Detail oriented with a high level of accuracy and proven track record of project follow-through;

Duties And Responsibilities

Adhere to policies and procedures established for the assigned department while supporting the Mission, Vision and Values of Windsor-Regional Hospital.
Engage as a collaborative member of the Emergency Department with focused attention on patient experience, support, advocacy and partnership.
Enhance communication in the waiting room while collaborating with patients and staff and assisting with comfort items (water, blankets, etc.) for those experiencing a longer than usual wait time.
Collaborate with staff for patients being admitted and connect patients to the patient experience program for a focus on continuity of care.
Support patients and caregivers with communication, collaboration and escalation of concerns while in the Emergency Department.
Support programs in the implementation of strategies to improve patient satisfaction.
Assist in fostering an environment of real-time de-escalation of concerns, both with staff and with patients/families.
Create, implement and monitor mechanisms for ongoing input from patients and family members seeking care.
Assist in completion of surveys.
Participate in education related to strategic plan initiatives as appropriate.
Engage in rounding to support patient/family needs and liaise with experience team to address feedback/concerns in real time.
Perform any other relevant duties as assigned.

Qualifications

Undergraduate degree in Social Sciences, Nursing, Adult Education, or related field of study required;
Bachelor’s Degree in Social Work considered an asset;

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.

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More about this job

Responsibilities

Support patients and caregivers in the Emergency Department through advocacy, communication, real-time concern resolution, and service recovery. Conduct patient and family rounding, gather feedback, collaborate with care teams, and contribute to initiatives that improve patient satisfaction and experience.

Requirements

An undergraduate degree in Social Sciences, Nursing, Adult Education, or a related field is required; a Bachelor’s Degree in Social Work is an asset. The role calls for strong de-escalation, communication, problem-solving, organizational, and relationship-building skills, along with the ability to work independently and collaboratively.

Skills

De-escalation
Crisis Management
Problem Solving
Decision Making
Analytical Skills
Negotiation
Multitasking
Organization
Verbal Communication
Written Communication
Active Listening
Relationship Building
Patient Advocacy
Patient Engagement
Service Recovery

Visa sponsorship

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Keywords

Patient Experience
Emergency Department
Patient Advocacy
Patient-Centered Care
Caregiver Support
Patient Engagement
Service Recovery
De-escalation
Crisis Management
Patient Communication
Family Engagement
Patient Rounding
Patient Feedback
Patient Surveys
Patient Satisfaction
Continuity of Care
Concern Escalation
Quality Improvement
Healthcare Collaboration
Strategic Plan Initiatives

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