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Windsor Regional Hospital

Switchboard Operator

Windsor, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Summary

Reporting to the Director, Guest Services/Clinical Nutrition or designate, the Switchboard Operator is responsible for receiving and dispatching all calls to the hospital switchboard quickly and efficiently. Further, he/she is responsible for dealing with all inquiries from the public in a polite and courteous manner and giving directions as required. The Switchboard Operator complies with the Occupational Health and Safety Standards for the hospital and is proactive in promoting a safe work environment.

Duties Include

Receiving and connecting all incoming calls to appropriate departments; accessing long distance lines for patients, staff, and doctors as required; monitoring and initiating procedures on all alarms, Code Blues, Code Reds, Code Orange, Code White, Code Yellow, Green Alerts and Stat Calls; initiating and following -up on all paging, including overhead and pocket pagers; providing information and direction courteously and in a timely manner to individuals requesting same. Information regarding patients may be accessed via the patient care computer terminals located at the board. Performing miscellaneous duties, generally of a sorting or compiling nature, as assigned by the Telecommunications Supervisor or his/her designate

Qualifications

Excellent verbal communication skills - required

Demonstrated Ability To Interact Effectively With Others - Required

Mature responsible attitude - required

Available to work all shifts - required

Previous experience on a hospital switchboard telephone system - preferred

Keyboarding Skills – Required

Working in a computerized windows environment – required

Ability to work effectively within a collaborative team environment

General good health and a level of fitness appropriate to the demands of the position

Education/Training Experience

Grade XII education or equivalent – required

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.

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More about this job

Responsibilities

Receive, route, and dispatch incoming calls; connect long-distance calls and manage paging, alarms, emergency codes, and stat calls. Provide courteous information and directions to the public, access patient information through designated terminals, and complete other assigned sorting or compiling duties.

Requirements

Grade XII education or equivalent, strong verbal communication, effective interpersonal skills, keyboarding ability, and experience working in a Windows environment are required. Applicants must have a mature and responsible attitude, be available for all shifts, work effectively in a collaborative team, and meet the role's health and fitness demands; hospital switchboard experience is preferred.

Skills

Verbal Communication
Interpersonal Communication
Customer Service
Telephone Switchboard Operation
Call Routing
Paging
Alarm Response
Information Provision
Giving Directions
Keyboarding
Windows Computer Skills
Teamwork
Organization
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Hospital
Switchboard
Telephone System
Incoming Calls
Call Routing
Long-Distance Calls
Paging
Overhead Paging
Pocket Pagers
Alarms
Code Blue
Code Red
Code Orange
Code White
Code Yellow
Green Alerts
Stat Calls
Windows Environment
Keyboarding
Occupational Health And Safety
Public Inquiries
Patient Information
Team Collaboration

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