IT Administrator

For over a century, Windsor Salt has enhanced the quality of life for Canadians by making their food tastier, their roads safer, their pools cleaner, and much more. From the salt we extract from our mines and produce through evaporation processes, Sel Windsor has become a trusted brand in Canada with one of the industry's most extensive production and distribution networks. We take pride in being recognized as a company deeply committed to a culture centered on safety, product quality, employee well-being, and making a positive impact on the communities we serve.

Job Summary:

Provide overall administration and technical direction to coordinate and maintain all IT requirements and security, for Microsoft 365, Microsoft Azure, Network and Systems. Perform all functions and responsibilities in conjunction with Morton Salt’s policies and procedures.

Duties and Responsibilities:

• Provide first, second and third level support as appropriate for main offices, plants, distribution centers, external vendors and remote locations, in both a legacy IT environment and the Modern Workplace. Consisting of office and plant networks, servers and application environments, including Windows Servers (all versions), Active Directory, Microsoft 365 & Office 365 platform and security, Azure AD, SharePoint, OneDrive, MS Teams and Teams telephony, Intune, Windows Terminal Server, Hyper-V, VMware, Anti-Malware apps, MS SQL
• First, second and third level support as appropriate for all workstations, network peripheral devices, switches, firewalls, printers, scanners, VOIP telephony, com devices, physical cabling, hand scanners. Workstation OS from XP to 11 and Linux.
• Works closely with all IT functional areas to implement operational requirements for new and existing IT systems.
• Liaise with 3rd party vendors, external contractors, project team members and internal staff to ensure that IT standards are met with hardware/software and policies/procedures.
• Install and maintain Production control and monitoring equipment/systems in a 24 x 7 environment.
• Implement, maintain, administer and provide user support of business line applications including MS suite of standard applications.
• Proactive management based upon preventative care. Continual improvement of configurations, technologies along with IT policies and procedures.
• Maintain an inventory of installed software and hardware and manage licensing. M365 and ITSM tools.
• Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule. Specifically, enrollment into M365.
• Plan and implement various hardware and software upgrades including equipment refresh and Applications version upgrades, Windows updates and patches. Remove old equipment and perform data migration to new machines. 
• Provides user training and the creation of instruction manuals as required.
• Future growth potential to troubleshoot intricate network and systems issues down to the physical layer, through on up to the application layer.
• Provide critical thinking to complex problems in a 24/7, mission critical network environment.
• Automate any and all tasks that can be automated.
• Assists in hardware/software purchases.
• Supports other key initiatives as the business dictates.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Minimum 1-3 years of experience in this role is required.
• University or college degree an asset in any IT-related field, or equivalent experience.
• Fluent in French is preferred.
• Problem solving abilities.
• Must fully and clearly document work procedures. Demonstrate the ability to work effectively in coordination with other team members.  Demonstrate a positive customer orientation in service delivery and be able to think logically and act decisively in critical situations.
• Confident communication and customer-oriented skills.
• Excellent knowledge of the Modern Workplace, M365, IT operating systems and server application platforms.
• Hands-on experience installing IT hardware and software.
• Web experience.
• Microsoft certifications preferred, but qualified experience will be considered.
• Excellent organization and time management skills.

Travel between locations is up to 25% of the time.

Employment Equity Employer