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Winnipeg Foundation

Customer Specialist

Winnipeg, MB, Canada

Pay: $44,908 to $53,890 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 1-3 years of experience working in an administrative role, ideally in a non-profit environment
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Winnipeg Foundation is For Good. Forever. We help people give back to our shared community by connecting generous donors with causes they care about For Good. We are an endowment-based public foundation, so we pool and invest gifts and distribute annual earnings back to the community Forever. Founded in 1921, we are proud to be Canada's first community foundation. Our vision is ‘a Winnipeg where community life flourishes for all.’

The Foundation is committed to work-life balance and diversity, both within the organization and in its work with the community.

We are currently recruiting for the role of

Generosity Operations & Stewardship Coordinator (1 Position – 2-year Term & Full-Time)

Our Values

Trust
Generosity
Equity
Transformation
Responsiveness

Our Core Competencies

Relationship Building
Managing Healthy Conflict
Adaptability
Critical Thinking and Decision Making

The Role’s Opportunity:

This position is the lead front-line presence for the Community Generosity team and is primarily responsible for handling incoming donor gifts and inquiries, as well as day-to-day donor relationship and administrative support for stewardship activities. It serves as a bridge between grantees and donors, manages and supports team resources, and steps in at key points to complete relevant administrative tasks.

Core Areas of Responsibility:

Deliver comprehensive support to donors through both telephone and email, ensuring their inquiries and concerns are addressed promptly and effectively
Create and distribute tax receipt letters
Coordinate the memorial and tribute program, including the creation of notifications and gift reports
Ensure that files are stored and labelled accurately in digital file management systems like SharePoint.
Review obituaries and ensure any relevant changes are made in the database
Review administrative procedures and make changes as required
Draft instructions for administrative procedures for consideration
Provide administrative support to the generosity planning team, including taking meeting notes and ensuring follow-up
Take on special projects as requested

About You:

Experience, Education, and Credentials

Diploma related to fundraising, office administration or non-profit management
1-3 years of experience working in an administrative role, ideally in a non-profit environment
Proficient with Microsoft 365 (Word, Teams, and Outlook with intermediate-level skills in Excel; Mail Merge skill is compulsory)
Background in customer service will be considered an asset

Skills and Abilities

Strong communication skills, written and verbal
Ability to use advanced features of Microsoft Word such as Mail Merge
Excellent time management skills with the ability to work independently and collaboratively
Demonstrates self-efficacy with the ability to prioritize competing demands, manage various tasks and effectively achieve results
Proven accuracy and attention to detail, even when working on multiple projects with tight deadlines.
Ability to manage priorities across multiple stakeholders

What We Offer:

Starting salary in the range of $44,908 to $53,890
A comprehensive benefits package including health and dental benefits
A Health Spending Account
Access to Consult+ Maple (Virtual Doctor Service)
EFAP program available to employees and family members
Pension program starting at six months of employment
Vacation starting at three weeks per year
Eco-pass program (half cost bus pass)
Maternity/Parental Leave Top Up
Professional Development opportunities

Submit applications, including a resume and cover letter, by October 11, 2026. All applications must be submitted at https://careers.risepeople.com/the- winnipeg-foundation/en.

Applicants who do not fully meet all essential requirements are still encouraged to submit their applications for consideration for this position. We firmly believe diverse perspectives, skills, and experience can enrich our team and contribute to the Foundation’s overall success.

The Recruitment Process

As part of the Foundation’s commitment to being transparent, the following are the stages of our recruitment process:

Job posting closes – October 11, 2026
Phone screening - October 26, 2026 (Tell me about yourself and how your professional experience aligns with this position; what makes you unique)
First in-person interview- November 2 & 4 (Understanding your technical skills)
Mail Merge - Assessment
Second in-person interview – November 12, 2026(What are your career & professional goals)
Start date: December 1, 2026

During the recruitment process, prospective candidates will be expected to provide specific examples of situations where they have demonstrated the Foundation's values and core competencies.

Winnipeg Foundation is committed to an inclusive, barrier-free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require accommodation.

Note:

Employment is conditional on verifying your eligibility to work in Canada for an employer other than your current employer.

If you would like to discuss accommodation or have difficulty submitting your application via the portal, please email careers@wpgfdn.org for support.

Apply About employer

More about this job

Responsibilities

Provide front-line support to donors by responding to inquiries, processing gifts, issuing tax receipts, and coordinating memorial and tribute activities. Support stewardship and generosity planning through accurate records management, procedure updates, meeting coordination, and special projects.

Requirements

A diploma related to fundraising, office administration, or non-profit management and 1–3 years of administrative experience are requested; non-profit experience is ideal. Candidates should be proficient with Microsoft 365, including intermediate Excel skills and compulsory Mail Merge ability, and demonstrate strong communication, organization, prioritization, and attention to detail.

Skills

Donor Support
Customer Service
Written And Verbal Communication
Microsoft 365
Microsoft Word
Mail Merge
Microsoft Excel
Microsoft Teams
Microsoft Outlook
SharePoint
Time Management
Prioritization
Attention To Detail
Relationship Building
Administrative Support
Critical Thinking And Decision Making

Benefits

Health And Dental Benefits
Health Spending Account
Virtual Doctor Service
Employee And Family Assistance Program
Pension Program
Three Weeks Of Vacation Per Year
Eco-Pass Program
Maternity/Parental Leave Top-Up
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Donor Relations
Donor Gifts
Donor Inquiries
Stewardship
Fundraising
Non-Profit
Community Foundation
Tax Receipts
Memorial And Tribute Program
Gift Reports
SharePoint
Microsoft 365
Microsoft Word
Mail Merge
Microsoft Excel
Microsoft Teams
Microsoft Outlook
Administrative Procedures
Meeting Notes
Customer Service
Relationship Building
Records Management
Database Updates
Project Coordination

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