Jobs in Canada

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Added 2 months ago
W
Manager, Application Support
Winpak
Winnipeg, MB
- Full-time
Winpak is seeking a Manager, Application Support to build and lead a formal enterprise application support function while also owning initial release management responsibilities for Infor…
Added 2 months ago
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Transformation Risk and Advisory Manager
PwC
Ottawa, ON · Toronto, ON
- Full-time
As a Transformation Risk & Advisory, Program Management Office, Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to…
Added 2 months ago
BG
Canada - Senior Exploration Project Geologist
Barrick Gold Corporation
Toronto, ON
- Full-time
Maintain proactive and effective communication with the Exploration Manager and/or District Geologist regarding technical support needs, project risks, and specialized training requirements.
Added 2 months ago
Senior Manager, Specialized Programs & Client Strategies - Toronto, ON
Scotiabank
Toronto, ON
…Wealth Management, with a focus on advisor resources, business development tools and client strategy. In this role, you will collaborate with key partners across Global Wealth Solutions,…
Added 2 months ago
Senior Specialist
Government of Alberta
Edmonton, AB
Reporting to the Manager, Instructional Design and Delivery, the Senior Specialist is the most senior professional role within the IDD team. The position provides advanced expertise,…
Added 2 months ago
AI
Site Supervisor
American Iron and Metal
Windsor, ON
- Full-time
A competitive annual salary, vacation, benefits and a RRSP matching program
Added 2 months ago
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Transformation Risk and Advisory Senior Manager
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
As a Transformation Risk & Advisory, Program Management Office, Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to…
Added 2 months ago
UH
Kainaiwa Children’s Services Corporation - Manager (Prevention & Support)
UpSourced HR
AB · Standoff, Alberta
- Full-time
Assist Kainaiwa Children’s Services Corporation leadership team (Corporate Executive Officer, Finance Manager, Human Resource & Communication Manager) in the development and ongoing…
Added 2 months ago
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Business Development Manager
Meridian OneCap Credit Corp.
Toronto, ON
- Full-time
The Business Development Manager is responsible for the marketing and sales of all products and services within a defined market area to targeted vendors and resellers of equipment that…
Added 2 months ago
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Assistant Chef Manager
Farm Boy Inc.
Burlington, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 2 months ago
Machine Operator
Give and Go Prepared Foods
Brampton, ON
…that will provide you with opportunities for career growth and development, while working with an energetic team with deeply ingrained values of respect, direct and open communication,…
Added 2 months ago
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Manufacturing Quality Assurance Manager
Prysmian
Prescott, ON
- Full-time
Work Schedule: Weekday, day shift · Must have experience developing SOP’s, work instructions and other supporting documents to address process and ISO requirements
Added 2 months ago
Program Effectiveness and Change Advisor
Government of Alberta
Edmonton, AB
Reporting to the Manager, Corporate Harmonization and Change Management, within the Strategic Performance and Innovation branch, the Program Effectiveness & Change Advisor supports the…
Added 2 months ago
Technical Delivery Manager
Appian Corporation
Toronto, ON
…health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity…
Added 2 months ago
BIM Manager (Digital Delivery Manager)
PACT
ON · Mississauga, Ontario
The Digital Delivery Manager will lead the development, implementation, and oversight of BIM standards, workflows, and digital coordination processes for an assigned Sub-Program within the…
Added 2 months ago
JB
Finance Associate
John Brooks Company
Remote, Canada
- Remote
Working closely with the Finance Manager and partnering with leaders across the finance team, you'll have the chance to learn, ask questions, take on increasing responsibilities, and make a…
Added 2 months ago
M(
Manager – Water, Wastewater and Related Infrastructure Services
MHRP/MPRH (by/par R-2)
Campbellton, NB
- Full-time
The Manager leads a team of ten employees in a unionized environment, oversees an annual operating budget of approximately $5 million and contributes to a five-year capital investment…
Added 3 months ago
CC
Graphic Designer-ANJOU, QC
CRH Canada
Montreal, QC
- Full-time
The Graphic Designer produces 3D renders, textures, and visual materials to support product development and go-to-market activities, working closely with R&D, Marketing, and external…
Added 3 months ago
DD
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Cookstown, ON
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 4 months ago
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Guest Service Agent - Days Inn North Thunder Bay
Silver Hotel Group
Thunder Bay, ON
- Part-time
Reporting to the Guest Services Manager, the Guest Service Agent will:
Added 3 months ago
MS
Human Resources Business Partner
Metro Supply Chain
Mississauga, ON
- Full-time
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 3 months ago
ZI
Channel Partnerships Specialist
ZenaTech Inc.
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
…pipeline. This is a specialist role to start; as the partner program matures, it may grow into a manager-level…
Added 3 months ago
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Assistant Store Manager - Kildonan Crossing
RCL - Reitmans Canada Ltd/Ltée
Winnipeg, MB
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 3 months ago
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Director, Integrated Marketing
Creyos
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
The successful candidate must live in the GTA and be available to commute regularly to our downtown office
Added 3 months ago
AA
Lead Product Manager, Inspections
ACV Auctions
Toronto, ON
- Full-time
…for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar…

Winpak

Manager, Application Support

Winnipeg, MB, R3J 3T3, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience leading people, managing a support function, supervising analysts, or coordinating cross-functional support teams.
Posting language: English
Posted: Aug 20, 2026

Original job description

Winpak is seeking a Manager, Application Support to build and lead a formal enterprise application support function while also owning initial release management responsibilities for Infor M3 ERP during implementation, go-live readiness, and early stabilization.

This role will manage the support process for ERP (Infor M3, legacy Movex), MES, HubSpot CRM, and other current and future business applications that support manufacturing, supply chain, warehousing, finance, customer service, sales, reporting, and related operations.

During the initial spin-up period, this role will also own the monthly M3 release process, biannual feature release coordination, release readiness, business testing coordination, TaaS coordination, change evidence, and post-release validation. As the M3 footprint grows and a dedicated team is built, release management responsibilities are expected to transition into a separate ERP release management role.

Key Responsibilities

1. Application Support & Operations

Build and lead Winpak’s enterprise application support function for M3, Movex, MES, HubSpot CRM, and other business-critical applications.
Own the L2/L3 application support process, including intake, triage, prioritization, escalation, communication, resolution tracking, and backlog management.
Establish support processes, severity definitions, service expectations, escalation paths, root-cause categories, knowledge-base standards, and operating metrics.
Run regular support triage meetings and coordinate urgent production issues involving business users, plant teams, application analysts, IT, implementation partners, Infor, MES vendors, CRM partners, and other providers.
Manage support for legacy Movex and MES environments during the transition to M3, including issue triage, knowledge capture, documentation, vendor coordination, and reduction of key-person dependency.
Coordinate support for HubSpot CRM and other business applications, ensuring defined ownership, escalation, documentation, and coverage.
Partner with business process owners to distinguish production incidents, training issues, master data issues, configuration gaps, integration failures, reporting issues, defects, and enhancement requests.
Support after-hours critical incident escalation for production-stopping issues impacting manufacturing, shipping, invoicing, financial close, MES/M3 integration, or other business-critical processes.
Create and publish support metrics, including ticket volume, aging, severity, recurring issues, business impact, root cause, vendor escalations, after-hours incidents, and implementation-team support consumption.

2. M3 Go-Live, Release & Transition Management

Own application support readiness for M3 go-live, including hypercare planning, support roster, business super-user engagement, ticket intake standards, escalation processes, and transition to steady-state support.
Own initial release management responsibilities for M3 until a dedicated release role is established, including the annual release calendar, monthly release reviews, biannual feature-release coordination, release risk assessment, and release communication.
Coordinate with Infor, TaaS resources, application analysts, business leads, super users, and implementation partners to define high-risk regression scope and support release testing.
Maintain change records, release-readiness evidence, business signoffs, post-release validation records, known release defects, and release retrospectives during the combined support/release management period.
Manage the transition from legacy Movex and MES environments to M3 while ensuring continuity of business-critical operations and capturing institutional knowledge.

3. Team Leadership, Knowledge & Continuous Improvement

Hire, coach, mentor, and manage application support analysts, ensuring the team develops strong business-process knowledge and does not operate as passive ticket takers.
Build and maintain a comprehensive support knowledge base, including known issues, workarounds, application runbooks, troubleshooting guides, access procedures, month-end support procedures, and vendor escalation paths.
Work with business process owners to identify recurring issues and opportunities for training, process improvement, configuration changes, or system enhancements.
Establish and mature support operating metrics to identify trends, recurring problems, service risks, and opportunities for improvement.
Work with IT leadership to mature the function from the initial combined support/release model into separate support, release, quality, and application-domain capabilities as volume and risk increase.

Required Qualifications

7+ years of experience in application support, ERP support, business systems support, IT service delivery, enterprise application operations, release coordination, or comparable roles.
3+ years of experience leading people, managing a support function, supervising analysts, or coordinating cross-functional support teams.
Experience supporting ERP, MES, CRM, reporting, integration, or other business-critical applications in a manufacturing, distribution, supply chain, finance, or operations environment.
Strong understanding of incident management, service request management, problem management, escalation, prioritization, support metrics, and user communication.
Experience coordinating application releases, change records, testing, business signoff, production validation, or vendor-driven software updates.
Ability to distinguish user error, training gaps, business process issues, master data problems, configuration issues, security issues, integration failures, reporting issues, vendor defects, and enhancements.
Experience working with business users, plant teams, finance teams, customer service, supply chain, IT infrastructure, security, implementation partners, and software vendors.
Ability to build structure in an immature or under-resourced environment.
Excellent communication, facilitation, prioritization, and stakeholder-management skills.

Preferred Qualifications

Direct experience with Infor M3, Movex, or other manufacturing ERP systems.
Experience supporting MES in a manufacturing or plant-floor environment.
Experience supporting HubSpot CRM or similar CRM platforms.
Experience with Infor OS, ION, APIs, EDI, file transfers, reporting platforms, Power BI, Microsoft Fabric, or other ERP-adjacent technologies.
Experience coordinating TaaS, automated regression testing, QA cycles, UAT, release boards, change advisory processes, or controlled deployment processes.
Experience with ITSM ticketing or work-management tools.
ITIL, PMP, Prosci, ISTQB, or related certification is an asset.

Key Competencies

Strong application support judgment and ability to stabilize business-critical systems in a complex manufacturing environment.
Ability to create support structure, release discipline, documentation standards, and escalation paths where little formal process currently exists.
Practical understanding of how ERP, MES, CRM, reporting, integrations, security, master data, and business processes interact.
Ability to manage urgent production issues while also maintaining discipline around release planning, testing, evidence, and change control.
Strong people leadership, coaching, and analyst-development capability.
Ability to communicate clearly with executives, plant leaders, business users, implementation partners, software vendors, and technical teams.
Acts as a pragmatic application operations leader who protects business continuity, implementation capacity, and long-term supportability.

Why Winpak?

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well-being of our employees and their families. Our benefit package includes the following:

Medical, dental, vision & prescription coverage
Travel coverage
Disability coverage
Voluntary life insurance
Life and accidental death & dismemberment insurance
Tuition assistance program
Retirement savings plans
A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Manager, Application Support will build and lead an enterprise application support function while overseeing release management for Infor M3 ERP. This role involves managing support processes for critical business applications, coordinating production issue resolution, and facilitating the transition from legacy systems to new ERP environments.

Requirements

Candidates must have at least 7 years of experience in application support or IT service delivery, including 3 years in a leadership or supervisory capacity. Proficiency in ERP, MES, and CRM systems within a manufacturing or supply chain environment is required.

Skills

Application support
ERP support
Infor M3
MES
HubSpot CRM
Release management
Incident management
Team leadership
Vendor coordination
Business process analysis
Change management
IT service delivery
Problem management
Stakeholder management
Technical documentation

Benefits

Medical coverage
Dental coverage
Vision coverage
Prescription coverage
Travel coverage
Disability coverage
Voluntary life insurance
Life and accidental death & dismemberment insurance
Tuition assistance program
Retirement savings plans
Employee and family assistance program

Visa sponsorship

Not detected in the job text

Keywords

Application Support
ERP
Infor M3
Movex
MES
HubSpot CRM
Release Management
ITSM
Incident Management
Manufacturing
Supply Chain
Finance
Infor OS
ION
APIs
EDI
Power BI
Microsoft Fabric
ITIL
PMP
Prosci
ISTQB
Change Control
Business Continuity
Root Cause Analysis
Backlog Management
Hypercare
UAT
QA
TaaS

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Work requirements

Jobs in Canada