Quality Systems Coordinator

Winpak is seeking a Quality Systems Coordinator to join our Quality & Food Safety team based in Winnipeg to support the effective implementation, maintenance, and continual improvement of our Quality and Food Safety Management Systems within a manufacturing environment.

Reporting to the Manager, Quality & Food Safety Systems, this position coordinates customer complaints, root-cause analysis, corrective and preventive actions (CAPAs), supplier quality activities, change control, risk management, and quality-system improvement projects. The role also supports audits, training, document control, and mock recalls.

Working closely with cross-functional teams, the Quality Systems Coordinator helps translate customer requirements, ISO 9001, GMP, SQF, and internal standards into consistent operational controls.

The role helps maintain product and process integrity throughout the product lifecycle. The ideal candidate has strong knowledge of quality and food safety requirements, project management, organization, and communication skills, with the ability to coordinate teams and ensure commitments are completed on time.

Key Responsibilities

• Quality and Food Safety Systems: Support the implementation, maintenance, and continual improvement of quality and food safety systems in accordance with ISO 9001, GMP, SQF, customer requirements, and internal standards.
• Customer Complaints and CAPA: Coordinate customer complaint investigations, root-cause analysis, corrective and preventive actions, and effectiveness verification in collaboration with Quality Technicians and cross-functional teams.
• Supplier Quality and Risk Management: Coordinate supplier quality issues, risk assessments, and risk-reduction activities to protect product and process integrity.
• Change Control: Coordinate change-control activities, including impact assessments, approvals, implementation, communication, training, and closure.
• Document Control: assist in the maintenance of accurate, current, and accessible quality-system documentation.
• Project Management: Coordinate quality-related continual improvement projects for quality related improvements and support other departments in their projects
• Audits: Conduct internal audits and support customer and certification audits, mock recalls, traceability activities, and follow-up on findings.
• Quality Assurance: Support controls for incoming materials, manufacturing records, finished product review, and product release.
• Training and Communication: Develop or deliver training and communicate quality and food safety requirements across departments.
• Metrics and Continuous Improvement: Monitor quality-system metrics, track open actions and commitments, identify recurring issues, escalate overdue or high-risk items, and recommend improvement opportunities.
• Cross-Functional Collaboration: Work with employees and leaders across all organizational levels to coordinate activities, resolve issues, promote accountability, and ensure timely completion of quality-related actions

Required Qualifications

• Post-secondary degree in Science, Quality Management, Quality Engineering, or a related
• 2+ years in a manufacturing environment, with exposure to quality assurance or quality management systems.
• 1+ year of experience in project management, including planning, prioritizing, coordinating activities, tracking commitments, and meeting deadlines.
• 1+ year of experience working with ISO 9001, GMP, SQF, and applicable customer requirements.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, PowerPoint, and Visio.

Preferred Qualifications

• ISO 9001 training and ISO 9001 Internal Auditor certification are an asset 
• Experience in manufacturing, internal audits, supplier quality, or change control is an asset.
• Practical knowledge of quality investigations, root-cause analysis, corrective and preventive actions (CAPA), and continuous improvement.
• Training in Lean, project management, or structured problem-solving is an asset.
• Excellent organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and ensure effective follow-up.

Additional Details:

• This is a 100% on-site position based at 100 Saulteaux Crescent, Winnipeg, MB R3J 3T3, Canada.

Winpak is committed to providing comprehensive benefits to support the physical, mental and financial well-being of our employees and their families. Our benefit package includes the following:

• Medical & prescription coverage
• Dental plan
• Vision plan
• Life and accidental death & dismemberment insurance
• Tuition assistance program
• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Additionally, you can also enroll in additional voluntary life insurance for yourself. If you become injured or ill, you will also be able to apply for short term and long-term disability benefit coverage.

Why Winpak?

Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodation during the recruitment process, please let us know and we will work with you to ensure your needs are met.

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