Tube Park, Team Lead

The Team Lead, Tube Park supports the daily operation of the Tube Park by providing on-shift leadership, operational oversight, and guest service support. Reporting to the Supervisor, Attractions, this role assists in coordinating team members, ensuring safety standards are maintained, and supporting a high-quality guest experience. The Team Lead works alongside frontline staff while serving as a point of contact for operational issues and team guidance.

As a member of the WinSport Team, you will be part of a world-class non-profit organization that values innovation and inspiration and exceptional, welcoming experiences for every Team Member and guest. Working alongside your WinSport colleagues, you will be valued and supported to thrive in your role.

You strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.

• Safety
• Integrity
• Belonging
• Collaboration
• Inspiration 
• Sustainability

What you will be doing:

Operational Oversight

• Support daily setup and shutdown procedures for Tube Park operations
• Monitor team deployment to ensure safe and efficient guest flow
• Assist in managing lift lines and attraction areas
• Respond to operational issues and escalate concerns to the Supervisor as required

Team Support and Leadership

• Provide on-shift guidance and direction to Tube Park Team Members
• Support onboarding and informal training of new staff
• Model professionalism, safety awareness, and positive guest interaction
• Communicate operational updates and expectations to the team

Guest Experience and Safety

• Ensure all guests receive clear safety instructions and operational guidance
• Monitor guest behavior to ensure compliance with safety procedures
• Respond appropriately to incidents and support documentation as required
• Maintain high standards of service in high-volume and fast-paced environments

Equipment and Area Management

• Ensure safe setup and operation of Tube Park equipment
• Monitor equipment condition and report maintenance concerns promptly
• Maintain cleanliness and organization of the attraction area

Health, Safety and Compliance

• Adhere to all WinSport safety policies and procedures
• Participate in safety briefings and review OH&S communications
• Promote safe work practices among team members

What you bring:

Education

• High school diploma or equivalent preferred

Experience

• Previous experience in Tube Park, attractions, or guest service environment
• Demonstrated ability to provide leadership or guidance to peers
• Experience working in outdoor, high-volume environments

Technical Knowledge

• Strong understanding of Tube Park operational procedures
• Ability to manage group flow and respond calmly in busy situations
• Strong communication and conflict resolution skills 

Technical and Functional Expertise

• Frontline operational coordination
• Peer leadership and shift support
• Guest safety monitoring
• Equipment handling and operational setup
• Incident response support

Position Information

• Part-time schedule: Availability to work during regular operating hours if required (Thursday & Friday evenings, all day Saturday & Sunday).
• Flexibility for shifts during alternate hours is an asset (for private bookings)
• Full availability during the December – January Holiday season is required.

You will be:

• Standing for long periods
• Outdoor work in all weather conditions (including harsh winter weather)
• Some heavy lifting (40lbs), including repetitive bending, reaching, pushing, and moving equipment and groups of guests (in tubes)
• Manual dexterity and computer use

WinSport Leadership Expectations and Behaviours

Collaboration

• Works effectively with team members to support safe and efficient operations
• Communicates clearly with guests and colleagues

Safety

• Demonstrates strong safety awareness and reinforces safe practices
• Identifies hazards and ensures corrective action is taken

Integrity

• Leads by example and maintains professional standards
• Demonstrates accountability in supporting team performance

Sustainability

• Supports efficient use of resources and staffing
• Maintains care of equipment and operational areas

Inspiration

• Contributes to a positive and energetic guest environment
• Encourages team engagement and morale

Belonging

• Promotes respectful and inclusive interactions
• Supports a welcoming team culture

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.