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Added 5 mins ago
PL
Manager, R&D, Divisional
Pacific Life
Toronto, ON
- Full-time
…Development team, with a focus on experience analysis. This role will lead experience analysis efforts for the North American region, while contributing to the broader transformation toward…
Added 5 mins ago
B
Transformation Relationship Manager, Tax Transformation Office (Contract)
BDO
London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
Each Transformation Relationship Manager (TRM) will align to one or more Tax sub-service lines, serving as the strategic relationship lead between the business and the Tax Transformation…
Added 20 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Waterloo, ON
- Full-time
Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization.
Added 20 mins ago
EA
Senior Technical Consultant
Elios AI
Montreal, QC
- Full-time
3+ years as an Integration Architect or Lead Technical Architect on Agile or hybrid source-to-pay transformation programs (or equivalent)
Added 20 mins ago
EA
Senior Technical Consultant
Elios AI
Toronto, ON
- Full-time
3+ years as an Integration Architect or Lead Technical Architect on Agile or hybrid source-to-pay transformation programs (or equivalent)
Added 20 mins ago
EA
Senior Technical Consultant
Elios AI
Calgary, AB
- Full-time
3+ years as an Integration Architect or Lead Technical Architect on Agile or hybrid source-to-pay transformation programs (or equivalent)
Added 35 mins ago
Senior Data Engineer - Vancouver
Capgemini
Vancouver, BC
Provide consultation and lead the implementation of complex programs
Added 35 mins ago
Senior Data Engineer
Capgemini
Vancouver, BC
Provide consultation and lead the implementation of complex programs
Added 49 mins ago
Senior Manager, Analytics & Insights
Questrade Financial Group
Toronto, ON
Self-Serve Analytics & AI Transformation: Partner closely with Analytics Engineering to design, deploy, and scale intuitive, AI-native self-serve analytics ecosystems (leveraging tools such…
Added 49 mins ago
K
Learning Project Manager
Kelly
Toronto, ON
- Contract
Our client is seeking an experienced Project Manager, Learning & Development (L&D) to lead the delivery of medium to high-complexity learning initiatives within a large, enterprise…
Added 49 mins ago
EA
Senior Technical Consultant
Elios AI
Vancouver, BC
- Full-time
3+ years as an Integration Architect or Lead Technical Architect on Agile or hybrid source-to-pay transformation programs (or equivalent)
Added 1 hour ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Added 1 hour ago
C
Director – SAP Consulting & Business Growth
CGI
Toronto, ON
- Full-time
…business growth, manage strategic client relationships and lead the successful delivery of large-scale SAP transformation…
Added 1 hour ago
AB
Director, Information Technology
Alberta Beverage Container Recycling Corporation
Calgary, AB
- Full-time
Lead prioritization, integration, data quality, and automation to deliver reliable, scalable information.
Added 1 hour ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release…
Added 1 hour ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON
- Full-time
Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Added 1 hour ago
B
Senior Business & Technology Project Manager
BeachHead
Toronto, ON
- Contract
Are you a seasoned Project Manager ready to lead large-scale banking initiatives? Apply Now!
Added 2 hours ago
A
Senior Manager
Ashling
Toronto, ON
- $125,000 to $140,000 CAD / year
- Full-time
As a Senior Manager, you will lead multiple project teams and workstreams within complex client engagements. You’ll be accountable for successful delivery, client value, project quality,…
Added 2 hours ago
R&
Senior Group Audit Manager, Cybersecurity
Robertson & Company Ltd.
Toronto, ON
- Full-time
…commitment to innovation, customer experience, and technology transformation, the organization continues to invest heavily in digital capabilities and enterprise modernization…
Added 2 hours ago
NS
Azure Databricks Solutions Architect
N2P Systems
Toronto, ON
- Full-time
Lead enterprise data platform modernization, cloud migration, and transformation initiatives.
Added 2 hours ago
MR
Project Manager III
Motion Recruitment
Vancouver, BC
- $75 to $95 CAD / hour
- Contract
…Management Office (PMO) on a 12-month contract. This role will lead the delivery of complex enterprise-wide initiatives spanning business transformation, enterprise applications,…
Added 2 hours ago
T
Data Center Manager
TEKsystems
Calgary, AB
- $110,000 to $115,000 CAD / year
- Full-time
…Duties and responsibilities include, but are not limited to: Lead, coach, and mentor a team of data center professionals to deliver world-class service and operational excellence. Oversee…
Added 2 hours ago
SI
Senior Linux and Cloud Administrator | Global Cloud Ops LLD | Pacemaker Operations | Toronto
SAP IT Business Systeme
Toronto, ON
- $97,800 to $202,400 CAD / year
- Full-time
…architecture and technology roadmaps, identify risks early and lead resolution of critical issues, establish and enforce technical governance, oversee lifecycle events, support SAP S/4HANA…
Added 2 hours ago
Q
Digital Marketing Manager
Quadient
Markham, ON
- $75,700 to $80,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 2 hours ago
PS
Contrôleur manufacturier – Bilingue (français et anglais)Financial Controller- Bilingual
Professional Staffing
Sherbrooke, QC
- Full-time

Wipro

ServiceNow Implementation Architect

Mississauga, ON, Canada

The expected compensation for this role ranges from CAD 110000 to CAD 160000 . · Full-time

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Job details

Pay: The expected compensation for this role ranges from CAD 110000 to CAD 160000 .
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Experience: >10 YEARS
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

Job Description

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What You Will Do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What You Bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How We Will Judge Success

Designs the team builds without rework.
Customers who trust the team's technical advice.
Fewer blockers and escalations on the team.

Mandatory Skills: Servicenow-Development

Experience: >10 YEARS

The expected compensation for this role ranges from CAD 110000 to CAD 160000 .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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More about this job

Responsibilities

Lead the technical and process design for ServiceNow implementations, serving as the customer's primary technical contact and setting standards for architecture, integrations, security, testing, and releases. Guide developers through design reviews and complex debugging, define appropriate platform AI approaches, and produce implementation documents and diagrams for customer approval.

Requirements

Requires more than 10 years of ServiceNow development experience, a development background, and experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB. Required certifications are CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification; integration architecture, offshore team leadership, and clear customer communication are also required.

Skills

ServiceNow Architecture
ServiceNow Development
ITSM
ITOM
CMDB
CSDM
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Security and ACL Design
Technical Leadership
AI Platform Strategy

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Development
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Source-To-Pay
Project and Demand Intake
Legal Service Delivery
HR Service Flows
Finance Service Flows
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
SSO
Now Assist
AI Agents
MCP
Certified System Administrator
Certified Implementation Specialist in ITSM
Certified Application Developer
Certified Technical Architect
Scoped Applications

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