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Added 3 mins ago
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Procurement Specialist
ATCO
Edmonton, AB
- Full-time
Help turn business needs into the goods and services that keep ATCO moving. As a Procurement Specialist, you’ll be a primary point of contact for procurement needs, guiding purchases from…
Added 3 mins ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
This role is broader than traditional assessment delivery. It is an enterprise leadership and transformation opportunity to turn fragmented, document-heavy processes into an integrated,…
Added 3 mins ago
Installation Engineering Specialist
Alstom
Toronto, ON
Could you be the full-time Installation Engineering Specialist in Toronto, ON we’re looking for?
Added 18 mins ago
PH
Employment Retention Specialist
Prospect Human Services Society
AB · Edmonton, AB
- Full-time
In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.
Added 18 mins ago
BC
Financial Solutions Specialist - Burnaby Branch
Beem Credit Union
Burnaby, BC
- Full-time
Through hybrid advice delivery and close collaboration with investment partners, credit partners, and branch advisory teams, the Financial Solutions Specialist plays a key role in…
Added 18 mins ago
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Inside Sales Specialist
Rotork
Edmonton, AB
- Full-time
We are seeking a motivated and detail-oriented Inside Sales Specialist to join our dynamic sales team. In this role, you will be the vital link between our customers and our organization,…
Added 18 mins ago
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Spécialiste principal(e), Apprentissage et Développement, Canada / Senior Specialist, Learning & Development, Canada
Merck
Kirkland, QC
- Full-time
Added 18 mins ago
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Senior Manager, ERP
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Senior Manager, Enterprise Resource Planning (ERP) to lead the strategy, delivery, support, governance, and continuous improvement of Calian’s ERP and HRIS ecosystem,…
Added 33 mins ago
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HR Specialist - TA Products
TD
Toronto, ON
- Full-time
…solutions. Through close partnership with business, technology and delivery partners, the team turns strategic priorities into measure impact and deliver business…
Added 33 mins ago
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Global Account Manager
IMDEX
Canada
- Full-time
…account strategy while respecting local customer relationships, delivery responsibilities and commercial…
Added 48 mins ago
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Inside Sales Specialist
Rotork
AB · Edmonton, AB
- Full-time
We are seeking a motivated and detail-oriented Inside Sales Specialist to join our dynamic sales team. In this role, you will be the vital link between our customers and our organization,…
Added 1 hour ago
Document Governance Specialist (Hybrid)
First West
Langley (District), BC · Langley, BC
We are currently seeking a Document Governance Specialist to join our team. This is a hybrid role with an option to work from our Collaboration Centers in Langley, Kelowna, Penticton,…
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Parts Specialist
Nors
Terrace, BC
We are looking for a Parts Specialist to join our Parts team in Terrace, BC.
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Environmental Health and Safety Specialist
Cargill
High River, AB
The Environmental Health and Safety Specialist is a subject matter authority that complies with environmental, health and safety regulations. In this role, you will lead, at low-to-medium…
Added 1 hour ago
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ServiceNow Implementation Architect
Wipro
Mississauga, ON
- Full-time
You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it,…
Added 1 hour ago
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Retail Supervisor-Nike Niagara on the Lake Store
Nike
Niagara-on-the-Lake, ON · NFS CA NIAGARA ON THE LAKE
- $21 CAD / hour
- Full-time
…join our team as a Retail Supervisor, you are referred to as a Specialist. Are you ready to embrace it? Let’s do…
Added 1 hour ago
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Inside Sales Specialist
UAP Inc.
Dryden, ON
- Full-time
…sourcing, pricing, order placement, logistics coordination, delivery, and issue resolution. The representative builds a deep understanding of the customer’s operations, maintains…
Added 1 hour ago
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Post Production Producer
Klick
Toronto, ON
- Full-time
…production needs, develop estimates, assign talent, and support delivery. The role requires a strong understanding of post-production craft, creative quality, and resource management to…
Added 1 hour ago
D
Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC
- Full-time
…performance; set targets; identify opportunities to improve service delivery; and design and deliver business strategies and solutions aligned with the business architecture of various…
Added 1 hour ago
Senior Agent Operations Specialist - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
The Agent Operations Specialist is responsible for supporting the day-to-day operational success of our independent freight agents. This role handles a wide range of functions, including…
Added 1 hour ago
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Central Services- Tradesperson - Perm Full-Time - #4078033
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delivering facilities materials and supplies that require special care or timely delivery.
Added 1 hour ago
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Post Production Producer
Klick
Toronto, ON
- Full-time
…production needs, develop estimates, assign talent, and support delivery. The role requires a strong understanding of post-production craft, creative quality, and resource management to…
Added 1 hour ago
BE
Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
Provide expert project management and leadership to oversee of the implementation and delivery of innovative renewable energy, deep carbon and energy reduction infrastructure solutions for…
Added 1 hour ago
Digital & eCommerce Specialist
Brewers Retail Inc
Bolton, ON
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 1 hour ago
Director, Pipeline, Pacific Link
Trans Mountain
Calgary, AB
…leadership and single-point accountability for the development and delivery of Pacific Link pipeline, including the intermediate mainline block valve stations, through engineering,…

Wipro

ServiceNow Implementation Architect

Mississauga, ON, Canada

The expected compensation for this role ranges from CAD 110000 to CAD 160000 . · Full-time

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Job details

Pay: The expected compensation for this role ranges from CAD 110000 to CAD 160000 .
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Experience: >10 YEARS
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

Job Description

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What You Will Do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What You Bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How We Will Judge Success

Designs the team builds without rework.
Customers who trust the team's technical advice.
Fewer blockers and escalations on the team.

Mandatory Skills: Servicenow-Development

Experience: >10 YEARS

The expected compensation for this role ranges from CAD 110000 to CAD 160000 .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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More about this job

Responsibilities

Lead the technical and process design for ServiceNow implementations, serving as the customer's primary technical contact and setting standards for architecture, integrations, security, testing, and releases. Guide developers through design reviews and complex debugging, define appropriate platform AI approaches, and produce implementation documents and diagrams for customer approval.

Requirements

Requires more than 10 years of ServiceNow development experience, a development background, and experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB. Required certifications are CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification; integration architecture, offshore team leadership, and clear customer communication are also required.

Skills

ServiceNow Architecture
ServiceNow Development
ITSM
ITOM
CMDB
CSDM
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Security and ACL Design
Technical Leadership
AI Platform Strategy

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Development
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Source-To-Pay
Project and Demand Intake
Legal Service Delivery
HR Service Flows
Finance Service Flows
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
SSO
Now Assist
AI Agents
MCP
Certified System Administrator
Certified Implementation Specialist in ITSM
Certified Application Developer
Certified Technical Architect
Scoped Applications

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