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Added 3 mins ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
…Management-governing deliverables from inception to customer delivery to maximize business value, operational efficiency, and user experience. The incumbent leverages customer feedback to…
Added 3 mins ago
EI
Preconstruction PM - ICI Projects
EBC Inc.
Mississauga, ON
- Full-time
Lead constructability reviews and execution planning to optimize project delivery methodologies, sequencing, logistics, and risk mitigation.
Added 3 mins ago
EI
Senior Municipal Engineer
Egis in Canada
Calgary, AB
- $130,000 to $170,000 CAD / year
- Full-time
…The role sits within a municipal engineering team supporting delivery of transportation and civil infrastructure projects across provincial highways and local municipal road networks,…
Added 3 mins ago
A
Technical Program Manager
AMISEQ
Toronto, ON
- Contract
Technical Program Manager This role will be part of the Program Management Office (PMO) team within Marketing Technology (MarTech). You'll work on and lead sophisticated…
Added 3 mins ago
C
Senior Advisor, Product Line Management, Maintenance & Managed Services
Ciena
Canada
- Full-time
Lead portfolio decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models.
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Software Engineering Manager Risk Management Platform
PCMI
Canada
- Full-time
Lead a technical delivery team while owning code quality, technical standards, and code reviews.
Added 3 mins ago
GC
Field Operations Associate
Grainger Canada
Sarnia, ON
- Full-time
Providing customer updates when required on delivery, lead times, quotes, etc.
Added 3 mins ago
AC
Data Engineer - Snowflake, dbtCore/Cloud, AWS
Aviva Canada
Markham, ON
- Full-time
Agile Delivery: Lead agile ceremonies, foster a delivery-focused mindset, and ensure timely execution of data initiatives.
Added 3 mins ago
T
Senior Project Manager (Experiential Production)
THE·TEAM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Project planning and operational delivery are central to the role. You’ll lead internal and external stakeholder management, budgeting, creative assets, feasibility reviews, production…
Added 3 mins ago
J
Senior Project Manager
Jacobs
Toronto, ON
- $230,000 to $280,000 USD / year
- Full-time
Jacobs is seeking an experienced Senior Project Manager (SPM) to support the delivery of a major airport expansion program in Toronto, Canada. This role will lead the planning, design,…
Added 3 mins ago
CM
Search Lead
Critical Mass
Toronto, ON
- Full-time
At Critical Mass, the Search Lead advances account- and practice-level priorities by leading data-driven Search strategy and delivery for a leading financial-services client. The role…
Added 3 mins ago
A
Information Technology (IT) Manager
Argus
AB · Edmonton, AB
- Full-time
Lead and work directly with the Leadership Team (LT) and each department, monitoring performance and correcting day-to-day issues impacting our ability to meet customer needs, including…
Added 3 mins ago
FH
Leader, Strategic Transformation (Quality & Safety)
Fraser Health
Surrey, BC
- Full-time
Lead Quality and Safety Transformation to Shape the Future of Healthcare
Added 3 mins ago
FH
Leader, Strategic Transformation (Workday and Business Transformation)
Fraser Health
Surrey, BC
- Full-time
Lead Business Transformation and Shape the Future of Healthcare!
Added 18 mins ago
S
Senior Electrical Engineer- Water
Stantec
Calgary, AB
- Full-time
Act as technical lead and/or project manager on electrical projects.
Added 18 mins ago
C
Network Technical Project Manager, Vice President
Citi
Mississauga, ON · Toronto, ON
- Full-time
The Network Technical Project Manager is a senior-lead position responsible for the successful execution of complex, strategic, enterprise-wide technology initiatives critical to Citi’s…
Added 33 mins ago
GP
Product Manager (Enterprise AI)
Global Pharma Tek
ON · Ontario, Canada
- Contract
Strong experience delivering AI/ML, Generative AI, and data products, with sufficient technical depth to challenge solution approaches, assess architecture and model choices, and guide…
Added 33 mins ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Toronto, ON
- Full-time
…quality, cost, risk, and client satisfaction while aligning technical, commercial, and field teams throughout…
Added 33 mins ago
LC
Staff Data Engineer - Retail Media Platform
Loblaw Companies Limited
Toronto, ON
- Full-time
Ability to evaluate technical trade-offs, lead design discussions, and influence engineering decisions across teams.
Added 33 mins ago
B
BUSINESS ADVISOR, STRATEGY OPERATIONS, ADVISORY SERVICES - Vancouver
BDC
Vancouver, BC
- Full-time
The Business Advisor delivers both standard and customized consulting mandates, manages end-to-end project delivery, acts as a subject matter expert, supports solution development, and…
Added 33 mins ago
NT
Platform Lead - Security
NZ Transport Agency Waka Kotahi
Hamilton, ON
- Full-time
As Platform Lead, Security, you will be responsible for the technical roadmap, lifecycle management and continuous improvement of NZTA's security platforms. You’ll combine deep technical…
Added 33 mins ago
Senior Project Manager (12-Month Contract)
Atlas Corp.
Vancouver, BC
…practices, and contribute to the ongoing maturity of project delivery across Seaspan. This role supports the Transformation PMO's mandate of increasing delivery consistency, transparency,…
Added 33 mins ago
E
Manager, Product Strategy & Operations
eBay
Toronto, ON
- Full-time
At eBay, we offer an outstanding chance to lead and innovate within our Services & Experience portfolio, spanning ads, shipping, payments, monetization, compliance, and risk. As the…
Added 33 mins ago
S
Senior Architect
Stantec
Vancouver, BC
- Full-time
Experience with various delivery models including Modified Design Build, Design Build, and/or Integrated Project Delivery would be an asset.
Added 33 mins ago
Director of Engineering - Dome Productions
Bell
Toronto, ON
The Director of Engineering is responsible for the strategic leadership, technical direction, operational performance, and ongoing evolution of Dome Productions' engineering organization.…

Wipro

ServiceNow Implementation Architect

Mississauga, ON, Canada

The expected compensation for this role ranges from CAD 110000 to CAD 160000 . · Full-time

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Job details

Pay: The expected compensation for this role ranges from CAD 110000 to CAD 160000 .
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Experience: >10 YEARS
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

Job Description

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What You Will Do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What You Bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How We Will Judge Success

Designs the team builds without rework.
Customers who trust the team's technical advice.
Fewer blockers and escalations on the team.

Mandatory Skills: Servicenow-Development

Experience: >10 YEARS

The expected compensation for this role ranges from CAD 110000 to CAD 160000 .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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More about this job

Responsibilities

Lead the technical and process design for ServiceNow implementations, serving as the customer's primary technical contact and setting standards for architecture, integrations, security, testing, and releases. Guide developers through design reviews and complex debugging, define appropriate platform AI approaches, and produce implementation documents and diagrams for customer approval.

Requirements

Requires more than 10 years of ServiceNow development experience, a development background, and experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB. Required certifications are CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification; integration architecture, offshore team leadership, and clear customer communication are also required.

Skills

ServiceNow Architecture
ServiceNow Development
ITSM
ITOM
CMDB
CSDM
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Security and ACL Design
Technical Leadership
AI Platform Strategy

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Development
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Source-To-Pay
Project and Demand Intake
Legal Service Delivery
HR Service Flows
Finance Service Flows
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
SSO
Now Assist
AI Agents
MCP
Certified System Administrator
Certified Implementation Specialist in ITSM
Certified Application Developer
Certified Technical Architect
Scoped Applications

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