Business Analyst II

About The Company

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary. We offer flexible work arrangements and a hybrid work model, the possibility to purchase up to 5 extra days off per year, and multiple benefits to support physical and mental wellbeing, including telemedicine and a Wellness account. Our share plan and other savings opportunities allow you to earn up to 12% of your salary or more, including guaranteed income for life through our defined benefit pension plan.

We provide an annual bonus target based on base salary, with potential payouts up to double the target, subject to personal and company performance. As part of our commitment to Win As A Team, we share our success through our annual bonus plan and Employee Share Purchase Plan (ESPP), where Intact matches 50% of your net shares. Our pension offerings provide flexibility and long-term security beyond your career.

The salary range for this role is $74,800 to $91,400 based on a 35-hour workweek and various candidate profiles. Salary will be determined by experience, skills, qualifications, anticipated contribution, and internal equity. We encourage candidates outside this range to apply.

About The Role

We are seeking a Business Analyst II, OPL to join our growing team. In this role, you will obtain requirements from business units using techniques such as interviews and work sessions, analyze information from various sources, and provide detailed recommendations to users. You will document requirements using defined templates and act as an intermediary between IT, users, and managers across different hierarchical levels.

Your responsibilities will include ensuring effective communication between business units, technology teams, and support teams, facilitating working sessions with subject matter experts, and driving improvements in productivity while reducing risks and costs through thorough analysis. You will identify the need for change and assess and communicate its impact to stakeholders.

Qualifications

• Minimum of 2 years of relevant experience in project management and defect management
• Knowledge of Contact PL, Maestro, Contact 360, Jira, and Confluence tools is an asset
• Highly developed analytical skills facilitating problem solving
• Demonstrated ability to cope with change effectively
• Initiative and autonomy in work approach
• Strong time and priority management skills
• Good communication skills, both oral and written
• Knowledge of Agile Methodology is an asset
• No Canadian work experience required; must be eligible to work in Canada
• Bilingualism required for candidates located in Quebec due to regular interaction with English-speaking colleagues
  
  

Responsibilities

• Obtain and analyze business requirements through interviews and work sessions
• Document requirements using standardized templates
• Act as a liaison between IT, business users, and management
• Facilitate collaboration and working sessions with experts from different fields
• Ensure alignment and communication across business units, technology, and support teams
• Identify opportunities to improve productivity and reduce risks and costs
• Assess and communicate the impact of proposed changes
  
  

Benefits

• Flexible work arrangements and hybrid work model
• Option to purchase up to 5 additional days off per year
• Comprehensive physical and mental wellbeing benefits, including telemedicine and Wellness account
• Employee Share Purchase Plan with Intact matching 50% of net shares
• Annual performance-based bonus with potential to earn up to double the target
• Defined benefit pension plan offering guaranteed income for life
• Supportive workplace culture focused on career growth and development
  
  

Equal Opportunity

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included, and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet, and travel across the land currently called Canada, originally inhabited by First Nations, Métis, and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace accommodations. A copy of applicable policies is available on request. If you require specific adjustments to make the recruitment process more accessible, please let us know when we reach out about a job opportunity. We will work with you to meet your needs.

Please note that Intact does not provide sponsorship or immigration-related support. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.