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Added 11 mins ago
A
HEAD OF CREATIVE DEVELOPMENT
Allesoma
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
The ideal candidate is a conceptual heavyweight - able to translate business problems into resonant creative ideas that scale across channels, formats, and markets. They are a visionary…
Added 11 mins ago
AI
Software Architect
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Work closely with development teams to ensure alignment between business requirements and technical architecture.
Added 11 mins ago
M
Team Lead - Yorkdale Shopping Centre, Toronto
Moncler
Toronto, ON · North York, ON
- Full-time
Communicate and inspire the team on retail strategy and relevant business information (leading morning briefings, trainings as needed).
Added 11 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11518
Added 11 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11619
Added 11 mins ago
EI
Assistant Lead Foundations Engineer
Egis in Canada
Hamilton, ON
- $105,000 to $155,000 CAD / year
- Contract
…certifications, experience, skills, geographic location, performance, and business or organizational…
Added 11 mins ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11531
Added 11 mins ago
SS
License Owner, Toronto
Stranger Soccer
Toronto, ON
- Full-time
An entrepreneurial mindset and desire to build a business
Added 11 mins ago
SM
RQ11541 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11541
Added 11 mins ago
S
Business Consultant
Swoon
Toronto, ON
- $40 to $52 CAD / hour
- Contract
Job Title: Business Consultant - Intermediate (50% PCO and 50% Business Effectiveness)
Added 11 mins ago
RS
Head of Sales
Red Seal Fire Protection
Windsor, ON
- Full-time
- About $31 million a year of work in our regions, across roughly 5,700 larger business sites plus apartment and condo buildings. We hold about 12% of it.
Added 11 mins ago
VL
Business Analyst
VStream Labs Inc.
Toronto, ON
- $70 to $75 CAD / hour
- Contract
VStream Labs Inc. is hiring an experienced Business Analyst for a Toronto-based contract opportunity. You will lead requirements discovery, translate complex business needs into practical…
Added 11 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11612
Added 11 mins ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10989
Added 11 mins ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11622
Added 11 mins ago
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Chief of Staff
Equinix
Toronto, ON
- Full-time
Responsible for multiple resources to deliver large scale global cross functional business transformation programs. Builds strategic relationships with stakeholders and government and…
Added 11 mins ago
IB
Senior Manager, Admissions and Enrolment
International Business University
Toronto, ON
- Full-time
Bachelor's degree required; Master's degree preferred in Education, Administration, Business, or a related field.
Added 11 mins ago
TT
Full Stack Java Analyst - Investment Banking
Tech Talent International
Montreal, QC
- $75,000 to $80,000 CAD / year
- Full-time
Collaborate with Business Analysts, stakeholders, and end users to gather requirements and obtain approvals.
Added 11 mins ago
GS
Business Analyst
Gala Solutions
Montreal, QC
- Contract
is seeking a consultant to join the Technology Finance Business Management team. The successful candidate will support technology finance initiatives by delivering financial analysis,…
Added 11 mins ago
NS
2627-200 - Faculty, Related Subjects - Burridge Campus
Nova Scotia Community College - NSCC
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Temporary
…courses. Other secondary areas may include Environment and Ethics, Business Ethics and practices, and sustainability related topics. This includes in person and online…
Added 11 mins ago
MH
Human Resources Advisor
Medicine Hat College
Medicine Hat, AB
- Full-time
A certificate in Human Resources, Business Administration or related field.
Added 11 mins ago
TC
Forward deployed Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
We are seeking a highly skilled Forward Deployed Engineer to work closely with business stakeholders and engineering teams to design, build, and deploy AI-powered data solutions. The ideal…
Added 11 mins ago
SM
RQ11539 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11539
Added 11 mins ago
SM
RQ11538 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11538
Added 11 mins ago
IG
Senior Civil Engineer
Insight Global
Peterborough, ON
- Full-time
…projects while mentoring junior team members and contributing to business growth…

Wiraa

Data Analyst, Sr.

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

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More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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