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Added 27 mins ago
HI
Consultant, Employee Benefits
HUB International
Burnaby, BC · Vancouver, BC
- Full-time
Review all client facing materials authored by the Client Service Manager and Analyst teams
Added 1 hour ago
SP
Analyst/Sr. Analyst, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 2 hours ago
AI
Financial Analyst, Intern
Allianz Insurance
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 5 hours ago
AP
Financial Analyst, Intern
Allianz Partners
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 8 hours ago
SI
Senior Analyst, Integrated Business Planning (IBP)
Saputo Inc.
Georgetown, ON
- Full-time
Saputo is seeking a Senior Analyst in the Integrated Business Planning (IBP) team for an existing 18 month contract opportunity within our organization. As a Senior Analyst, you will work…
Added 10 hours ago
G
Architecte en information commerciale / Business Information Architect
Genetec
Montreal, QC
- Full-time
Added 10 hours ago
WC
Analyst, Walmart Services - Seller Enablement
Walmart Canada
Mississauga, ON
- Full-time
…business development support, and operational coordination. The Analyst will help ensure sellers understand the benefits of WFS, are effectively onboarded, and have the tools, processes,…
Added 11 hours ago
A
Data Engineer Analyst
Avanade
Toronto, ON
- Full-time
Support passionate project teams developing customer solutions through exploratory data analysis.
Added 11 hours ago
W
Analyst, Walmart Services - Seller Enablement
Walmart
Mississauga, ON
- Full-time
…business development support, and operational coordination. The Analyst will help ensure sellers understand the benefits of WFS, are effectively onboarded, and have the tools, processes,…
Added 12 hours ago
RP
Senior Financial Analyst, Financial Planning & Projects
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Financial Analyst to join their Finance team. Reporting to the Finance Manager, this position offers the opportunity to play a critical role in financial…
Added 12 hours ago
LB
Senior Analyst, Asset and Liability Management
Laurentian Bank
Montreal, QC
- Full-time
The senior analyst’s main responsibilities include interest rate risk modelling, as well as producing and conducting detailed analyses of various risk reports. The incumbent will be…
Added 13 hours ago
AS
Technical Product Manager - Digital Channel Applications
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Use data analysis, customer insights, and user feedback to inform prioritization, validate decisions, and measure outcomes. Use data driven decision making in all aspects of the channel…
Added 13 hours ago
C
Analyst, Corporate Finance and M&A-EN
CAE
Montreal, QC
- Full-time
Strategic Project Analysis: Dive deep into the factors influencing commercial and financial decisions, uncovering insights that will contribute to the strategic decision-making process.
Added 13 hours ago
C
Experienced Analyst, Corporate Finance and M&A-EN
CAE
Montreal, QC
- Full-time
Strategic Project Analysis: Dive deep into the factors influencing commercial and financial decisions, uncovering insights that will contribute to the strategic decision-making process.
Added 13 hours ago
SP
Sr. Analyst, Product and Pricing Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
Added 13 hours ago
S
Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 13 hours ago
T
Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 14 hours ago
Finance Analyst, Commercial Canada
Riverside Natural Foods Ltd.
Toronto, ON
The Finance Analyst, Commercial Canada supports profitable sales growth by turning financial and market data into insights that guide business decisions.
Added 14 hours ago
AC
Initial Provisioning Analyst
Air Canada
Dorval, QC
- Full-time
…lifecycle by translating data and planning tool outputs into clear insights and…
Added 14 hours ago
M
Senior Analyst, Customer Performance, Brand-1
Mastercard
Toronto, ON
- Full-time
Senior Analyst, Customer Performance, Brand-1BRAM Operations and Enablement, Senior Analyst
Added 14 hours ago
Senior Financial Analyst - Payroll Accounting
TELUS
Calgary, AB · Edmonton, AB · Burnaby, BC · Vancouver, BC · Toronto, ON · Montreal, QC
Ready to drive innovation and efficiency to support awesome customer experiences?
Added 14 hours ago
RN
Finance Analyst, Commercial Canada
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Finance Analyst, Commercial Canada supports profitable sales growth by turning financial and market data into insights that guide business decisions.
Added 15 hours ago
C
Experienced Analyst, Corporate Finance and M&A
CAE
Montreal, QC
- Full-time
Strategic Project Analysis: Dive deep into the factors influencing commercial and financial decisions, uncovering insights that will contribute to the strategic decision-making process.
Added 15 hours ago
A
Business Intelligence Analyst
Autodesk
Montreal, QC
- Full-time
You'll join the WWM Business Insights & Analytics team that supports Autodesk's go-to-market and digital businesses. We turn subscription, sales, marketing and customer data into answers…
Added 15 hours ago
IG
Campaign Analyst
Insight Global
Toronto, ON
- Contract
Familiarity with customer data platforms (CDPs) and marketing automation tools

Wiraa

Data Analyst, Sr.

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

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More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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