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Added 11 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Conducts business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional…
Added 11 mins ago
O
Sr. Practice Consultant-Public Cloud
OnX
Toronto, ON
- Full-time
The Senior Practice Consultant – Data & AI serves as a trusted multicloud architect and solution lead within OnX's Data & AI practice, guiding clients through the design and delivery of…
Added 11 mins ago
S
Business Consultant
Swoon
Toronto, ON
- $40 to $52 CAD / hour
- Contract
…financial governance, operational givernance, coordination, lead process development and documentation, financial management, and reporting across multiple workstreams. This role is…
Added 11 mins ago
VL
Business Analyst
VStream Labs Inc.
Toronto, ON
- $70 to $75 CAD / hour
- Contract
VStream Labs Inc. is hiring an experienced Business Analyst for a Toronto-based contract opportunity. You will lead requirements discovery, translate complex business needs into practical…
Added 11 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Conducts business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional…
Added 11 mins ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The role will support the modernization of FRI IMS, including the implementation of centralized data storage using Databricks and Azure Storage, public-facing data exchange capabilities,…
Added 11 mins ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…functional and non-functional testing, supporting UAT, validating data integrity, performing performance testing, and collaborating closely with technical and business teams to ensure…
Added 11 mins ago
IB
Senior Manager, Admissions and Enrolment
International Business University
Toronto, ON
- Full-time
Lead the modernization and digital transformation of admissions, enrolment, and student records systems to improve efficiency, automation, data integrity, and service delivery.
Added 11 mins ago
Y
Microsoft Fabric & Airflow Engineer
Yochana
Brampton, ON
- Contract
Lead the offshore engineering pod, providing mentorship and guidance to team members.
Added 11 mins ago
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SENIOR OPERATING MODEL AND CONTINOUS IMPROVEMENT CONSULTANT (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…redesign how work gets done - leveraging automation, advanced analytics, and emerging AI capabilities. The mandate is not incremental improvement, but end-to-end process reinvention,…
Added 11 mins ago
PM
Strategist
Panoply Media
Montreal, QC
- Full-time
…Transportation, CPG, Finance, and Home Restoration, we create data-driven storytelling that…
Added 11 mins ago
LI
Finance Operations Manager (AP)
Livingston International
Toronto, ON
- Full-time
Monitor work-in-progress accounts and reconcile accounts, ensuring data accuracy and integrity.
Added 11 mins ago
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Manager, Digital Marketing Delivery - Tangerine
Tangerine
Toronto, ON
- Full-time
The successful candidate will possess data driven decision making skills, with strong understanding of channel and digital marketing best practice, along with experience working in a sales…
Added 11 mins ago
QP
Manager, Marketing and Communications
QuadReal Property Group
Toronto, ON
- Full-time
…campaign priorities and define the KPIs that measure them, then lead planning and execution against those…
Added 11 mins ago
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Maketing Manager
GluteNull
Port Coquitlam, BC
- Full-time
Candidates should possess skills in marketing analytics, including data interpretation, reporting, and optimization of campaigns.
Added 11 mins ago
QP
Manager, Marketing and Communications
QuadReal Property Group
Vancouver, BC
- Full-time
…campaign priorities and define the KPIs that measure them, then lead planning and execution against those…
Added 13 mins ago
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Ingénieur de rotation
CAE
Montreal, QC
- Full-time
…tackle complex challenges, collaborate across functions, and lead advancements that shape the future of our…
Added 13 mins ago
B
Senior Manager-PM Quality Assurance
BMO
Toronto, ON · YNG
- Full-time
This is a high-impact Individual Contributor role where you'll lead the development and execution of QA strategy across mobile, web, API, database, and data platforms. Partnering closely…
Added 13 mins ago
Data Analyst
Sapsol Technologies Inc
Longueuil, QC
Support the Data Analytics Lead in building and maintaining Power BI dashboards and reports
Added 13 mins ago
Application Architect Core HR
Scotiabank
Toronto, ON
…engineering teams to define and implement solutions. You’ll lead by example, mentor future architects, and champion best practices that drive agility, resilience, and excellence across the…
Added 13 mins ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
…Salesforce Financial Services Cloud (FSC), Marketing Cloud, Data 360 (Formerly Data Cloud), Agentforce, and AI-enabled ways of…
Added 28 mins ago
MN
Construction Technology Platform Manager - Material Planning & Purchasing
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
…priorities across Operations, Construction Technology, IT, Finance, Analytics, Manufacturing, and project teams, and ensures the domain produces consistent execution and reliable…
Added 28 mins ago
MN
Construction Technology Platform Manager - Pipeline & Pursuits
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
Gather requirements from Business Development, Pursuits, Estimating, Operations, Finance, IT, Data, Analytics, and executive stakeholders, then communicate priorities, trade-offs, and…
Added 28 mins ago
MN
Construction Technology Platform Manager - Quality & Safety
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
Gather requirements from Safety, Quality, Commissioning, Operations, project teams, IT, Data, Analytics, Manufacturing, and executive stakeholders, then communicate priorities, trade-offs,…
Added 28 mins ago
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Senior Director, Associate Experience & Talent
Walmart
Mississauga, ON
- Full-time
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Wiraa

Data Analyst, Sr.

Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

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More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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