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Added 13 mins ago
Production Manager - Aviva AutoCare Centre
Aviva
Cambridge, ON · Toronto, ON
We are seeking an experienced and passionate Production Manager to lead our Cambridge, Ontario operation. This is an opportunity for a proven collision repair leader to make a meaningful…
Added 13 mins ago
KC
Senior Tax Analyst
Klohn Crippen Berger
Vancouver, BC
- Full-time
Lead the monthly and quarterly excise, commodity and indirect tax compliance process, including VAT, GST/HST, PST and US sales and use tax returns, together with applicable reconciliations…
Added 13 mins ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for a Senior Mobile Developer to work from our Mississauga location reporting to Manager, Custom…
Added 13 mins ago
Vertical Account Manager, Industrial Automation, Automotive
Siemens
Oakville, ON
Contract Negotiation: Lead and support contract negotiations, ensuring favorable terms and conditions for Siemens while meeting customer requirements.
Added 13 mins ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
…high-impact technical decisions, own complex system designs, and lead initiatives that span teams and domains. Your work will translate business needs into scalable, resilient full-stack…
Added 13 mins ago
Director, Engineering
Scotiabank
Toronto, ON
…compliance teams to define strategy, manager execution, and lead the change from legacy systems to our future-state…
Added 13 mins ago
VC
Project Manager, Professional Services
Valsoft Corporation
Remote, Canada
- $90,000 to $105,000 CAD / year
- Remote
Lead client implementations from start to finish
Added 13 mins ago
Associate Director, Strategic Pursuits, Managed Services
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Quebec, QC · Saskatoon, SK · Waterloo, ON · Calgary, AB
Lead and support strategic Managed Services pursuits and business development opportunities across sectors and service offerings
Added 13 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 13 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 13 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 13 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 13 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 13 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 13 mins ago
Staff Technical Program Manager
Kaseya Careers
Vancouver, BC
We are seeking an experienced Staff Technical Program Manager to lead large-scale, cross-functional programs across Kaseya's Data and AI Platform organization.
Added 27 mins ago
C(
Analyst, Sales & Trading
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Added 27 mins ago
C(
Senior Analyst, Sales & Trading
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Added 27 mins ago
D&
Product Manager
Dye & Durham Corporation
Toronto, ON
- Full-time
Lead the product development lifecycle from concept and planning through delivery, enhancement, and retirement.
Added 27 mins ago
C(
Associate, Sales & Trading
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Added 27 mins ago
QM
Gestionnaire immobilier / Property Manager
Quantum Management Services Ltd.
Montreal, QC
- $90,000 USD / year
- Full-time
Added 28 mins ago
D
Director, National Logistics
Dynacare
Brampton, ON
- Full-time
Lead a team of logistics operations managers and support team to develop their leadership and performance.
Added 28 mins ago
Shop Foreperson
Aecon
Redcliff, AB
…building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in…
Added 28 mins ago
Marketing Insights & Reporting Analyst
Kensington
Toronto, ON
Support marketing & Agent Sales measurement initiatives including lead reporting, funnel analysis, conversion tracking, attribution, and campaign performance measurement.
Added 28 mins ago
M
RQ11475 - Software Developer - CRM - Senior
Maarut
Toronto, ON
- Contract
Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
Added 40 mins ago
EI
Highway Engineer
Egis in Canada
Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
Lead project teams in the design delivery of freeways, urban roadways, rural highways, interchanges, and intersections.

Wiraa

Data Analyst, Sr.

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

Apply About employer

More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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