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Added 7 mins ago
W
Parts Representative
Wajax
Acheson, AB
- Full-time
Wajax led e-learning, and product training through industry leading manufacturers.
Added 7 mins ago
Scientific Leader, CMC Biosimilars
Apotex
Toronto, ON · North York, ON
…of choice for the Americas for pharmaceutical licensing and product…
Added 7 mins ago
1
Director, Product - Residential Customer
1-800-GOT-JUNK?
Vancouver, BC
- Full-time
The Director of Product - Residential Customer, leads the unified product strategy and strategic execution of 1-800-GOT-JUNK? across key areas including residential product offerings and…
Added 7 mins ago
W
Mill Manager
Weyerhaeuser
Grande Prairie, AB
- Full-time
…culture, leading in a high-performance work system, controlling product cost and inventory, and developing future leaders. This is a non-union facility with approximately 200…
Added 7 mins ago
C
Head of Partnerships
CanadaVisa
Remote, Canada
- Full-time
- Remote
You’ll work directly with the CEO on strategy, commercial priorities and team growth, and closely with product and engineering, Growth, Brand and our legal services colleagues. You’ll bring…
Added 7 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
Added 7 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Toronto, ON
- From $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 7 mins ago
UI
Automotive Parts Specialist
UAP Inc.
New Minas, NS
- $19.15 to $22.25 CAD / hour
- Full-time
Provide product expertise and relevant parts recommendations as required
Added 7 mins ago
IG
Sales Support & Communications Coordinator
Informa Group Plc.
Toronto, ON
- Full-time
Facilitate day-to-day administrative tasks such as exhibitor account management and updates, reviewing account and product updates in Salesforce CRM system
Added 19 mins ago
ZA
Experienced Lease Manager - Martin Grove Volkswagen (26270)
Zanchin Automotive Group
Vaughan, ON
- Full-time
Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
Added 19 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
Added 19 mins ago
UI
Automotive Parts Specialist
UAP Inc.
New Minas, NS
- $19.15 to $22.25 CAD / hour
- Full-time
Provide product expertise and relevant parts recommendations as required
Added 19 mins ago
TT
Frontend Developer
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
- $50 to $60 CAD / hour
- Contract
Working under the supervision of the Manager, Application Portfolios, the UI/UX Developer will be responsible for implementing the approved website redesign and building new customer-facing…
Added 19 mins ago
BH
Senior Product Manager
Blair Health
Toronto, ON
- Full-time
We're entering a phase of rapid growth and looking for an exceptional product manager to help build the products that will define Blair's future.
Added 19 mins ago
QT
Senior Technical Product Manager
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
We are seeking a hands-on, technically capable Senior Technical Product Manager to drive the modernization and continued evolution of a proprietary cloud-based ERP platform.
Added 19 mins ago
IG
Manager Enterprise Application
Insight Global
Toronto, ON · North York, ON
- $150,000 to $190,000 CAD / year
- Full-time
-Advanced degree or professional certification in technology, business, product, project, or portfolio management
Added 19 mins ago
PT
Manager Product Management
Pleora Technologies
Ottawa, ON · Kanata, ON
- Full-time
Pleora is seeking a strategic, market-focused product leader to lead its Product Management organization and product portfolio.
Added 19 mins ago
V
Independent Sales Representative – Outdoor Specialty Channel (US and Canada)
VALLON
Blind Channel, BC
- Full-time
…thrives on storytelling - able to translate the brand’s heritage, product performance, and margin advantages into compelling pitches that convert. Finally, this person should operate with…
Added 19 mins ago
TC
Salesforce Revenue Cloud Architect
Tata Consultancy Services
ON · Ontario, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Design product catalog, pricing strategies, discounting, approvals, and billing models.
Added 19 mins ago
C
Head of Partnerships
CanadaVisa
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
You’ll work directly with the CEO on strategy, commercial priorities and team growth, and closely with product and engineering, Growth, Brand and our legal services colleagues. You’ll bring…
Added 19 mins ago
CI
National Account Manager - Retail
Canadian Industries Limited
Vaughan, ON
- Full-time
Coordinate customer programs including product launches, promotional activities, assortment and planogram changes, merchandising initiatives and retail readiness.
Added 19 mins ago
S
Meat - Meat Cutter
Sobeys
Emerald Park, SK
- Full-time
Added 19 mins ago
KD
Warehouse Associate I
Keurig Dr Pepper Canada
Coquitlam, BC
- $41,900 to $56,056 CAD / year
- Full-time
Coordinating inventory, routing, delivery, and product handling to meet delivery schedules;
Added 19 mins ago
PC
Line Cook / Chef de Partie
Parq Casino
Vancouver, BC
- $22 to $23 CAD / hour
- Full-time
Regularly inspecting food and supplies to ensure proper product rotation and safe food preparation and storage standards are maintained
Added 19 mins ago
KG
Senior Java Low Latency Developer
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time
Position: Senior Java Low Latency Developer (Payments & Trading Platforms)

Wiraa

Data Analyst, Sr.

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

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More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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