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Added 7 mins ago
Solutions Analyst, Support
Teifi Digital
Vancouver, BC
…technical context across a portfolio of established accounts, lead discovery on incoming requests, structure work into sprint-ready tickets, and partner with engineering to ship iterative…
Added 7 mins ago
SI
Senior Director, Revenue Management
Saputo Inc.
Georgetown, ON · Vaughan, ON · Montreal, QC
- Full-time
Co-lead North American net sales and customer margin planning with Sales Operations and Finance, including consolidated, country, channel, customer, category, and product views.
Added 20 mins ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
As Sr. Product Manager, Fund Management, you will own the product vision, roadmap, and delivery for this squad. You will collaborate with other teams to decide what gets built and in what…
Added 20 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 20 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 20 mins ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Lead engineering design as part of the product development process by focusing on systems level and concept design. Translating product definition into high quality, reliable and…
Added 20 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process.The Test Engineering…
Added 20 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 20 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Plan, organize and lead a design team for new product development with adherence to Product Development Process, Husky Standards and Stage Gate. Responsibilities include estimating effort…
Added 20 mins ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process. The Test Engineering…
Added 20 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 20 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 20 mins ago
HT
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 20 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Lead end-to-end innovation and engineering initiatives, from concept ideation and prototyping through proof-of-concept validation, product development, and commercialization.
Added 20 mins ago
F
Android Developer
FORM
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
We're looking for an Android Developer to play a proactive role in the design, development, and release of FORM's Android app. Reporting to the Mobile Team Lead, you'll contribute across…
Added 20 mins ago
S
Directeur des opérations/Directrice des opérations
St-Amour
Montreal, QC
- $130,000 to $170,000 CAD / year
- Full-time
…Director of Operations to oversee the management, performance, and development of two facilities located in the Greater Montreal…
Added 20 mins ago
HF
Director, Retail Operations & Facilities
Habitat for Humanity Edmonton
AB · Edmonton, AB
- Full-time
…throughout Northern Alberta. The successful candidate will lead multi-site retail operations, support revenue growth, steward financial performance, oversee facilities responsibilities, and…
Added 20 mins ago
H
Senior Product Development Technologist
Hays
AB · Greater Edmonton Metropolitan Area
- Full-time
…high-quality homes. Through a fully integrated approach to land development, design, and construction, the organization has built a strong reputation for innovation, craftsmanship, and…
Added 22 mins ago
T
Account Manager II
TD
Yorkton, SK
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 mins ago
T
Account Manager I
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 mins ago
T
Senior Specialized Finance Analyst – TDS Finance Capital and Liquidity Management
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 mins ago
C
Food Store Manager - Erickson Food Store
Co-op
Erickson, MB
- Full-time
Lead recruitment, onboarding, scheduling, coaching, performance management, and employee development initiatives while promoting a positive and engaged team culture.
Added 22 mins ago
B
Planificateur Financier
BMO
Hawkesbury, ON
- Full-time
Takes a lead in proactively engaging with new and existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.
Added 22 mins ago
L
Talent Acquisition Partner
Liferaft
Remote, Canada
- Remote
…acquisition expert, owning hiring across GTM, Engineering, Product & Innovation, and G&A. Your mandate is clear: bring exceptional people into Liferaft who continually raise the talent bar…
Added 37 mins ago
AS
Technical Product Manager - Digital Channel Applications
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Oversee product development stages, including idea generation, design, development, testing, and launch.

Wiraa

Data Analyst, Sr.

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

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More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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