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Added 6 mins ago
CM
Financial Analyst
Critical Mass
Toronto, ON
- Full-time
This is a position within the finance department. The financial analyst team responsible for the accounting and financial duties required to support the needs of Critical Mass' defined…
Added 6 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 37 mins ago
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Analyst, Transaction Services
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As an Analyst, Transaction Services, you will be a foundational part of our Transaction Services team. You will run transactions from handshake to closing, provide exceptional support to…
Added 52 mins ago
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Financial Modeling & Planning Analyst, Ecommerce
BRP
Montreal, QC
- Full-time
We are looking for a Financial Modeling & Planning Analyst to support the financial modeling and planning needs of our Ecommerce business. The Analyst will report to the Global Finance…
Added 1 hour ago
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General Financial Analyst
SkyAlyne
Ottawa, ON
- $38 to $45 CAD / hour
- Contract
The General Financial Analyst provides expertise in financial analysis and day-to-day reporting operations. The responsibilities for this role will focus on revenue recognition, financial…
Added 2 hours ago
Pricing and Yield Analyst
Flair Airlines Ltd.
Toronto, ON
Join the Product & Yield Management team at Flair Vacations as a Pricing and Yield Analyst. Reporting to the Senior Director, Product & Yield Management and working closely with the…
Added 2 hours ago
Senior Analyst, Secondary Nostro Funding, GTB Payment Operations
Scotiabank
Toronto, ON · Scarborough, ON
Executes secondary Nostro cash management operations, monitors account balances to meet EOD targets and works to maximize interest revenue on idle cash
Added 3 hours ago
CR
Interim Senior Financial Analyst FP&A
Clarity Recruitment
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
The role is currently a blend of FP&A support and recurring revenue reporting, and the mandate is expanding toward dedicated FP&A as sales compensation ownership moves from the commercial…
Added 4 hours ago
JH
Director, Strategic Advisory
J.S. Held LLC
Toronto, ON
- Full-time
Certified Public Accountant (CPA); Certified Insolvency and Restructuring Advisor (CIRA), Chartered Financial Analyst (CFA); Certified Fraud Examiner (CFE), and/or Certified Turnaround…
Added 6 hours ago
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Data Analyst, Sr.
Wiraa
Canada
- Full-time
We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing…
Added 8 hours ago
YO
Financial Analyst, Funded Programs
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
Reporting to the Controller, the Financial Analyst, Funded Programs is responsible for the financial administration, analysis, and reporting of contracts and contribution agreements funded…
Added 8 hours ago
MT
Senior Financial Analyst, Business Insights
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…and grow - every day.We are recruiting for a Senior Financial Analyst, Business Insights to join our team in our Toronto office. The successful candidate must have a minimum of 3 years of…
Added 12 hours ago
AG
Senior Financial Analyst
Adelphi Group
Toronto, ON
- Full-time
Manage the revenue and expenses for clients and their projects
Added 12 hours ago
AG
Senior Financial Planning & Analysis Analyst
Adelphi Group
Toronto, ON
- Full-time
The role of Senior Financial Planning & Analysis Analyst handles the planning and monthly financial management process for one Omnicom Media agency. The role is responsible for identifying,…
Added 12 hours ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
As a Business Analyst, you will lead reporting and analysis for a wide range of campaigns, from Always On to Product Launches, to big Brand campaigns. With guidance from the rest of the…
Added 12 hours ago
AG
Revenue Operations Analyst
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 12 hours ago
通
Sr. Financial Analyst - Market Strategy & Revenue Management, Cereal
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
The Sr. Financial Analyst – Market Strategy & Revenue Management (MSRM) position at General Mills Canada Corporation is accountable for financial management, oversight, and Market Strategy…
Added 15 hours ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 15 hours ago
TC
Risk Management Analyst
The CSL Group Inc.
Montreal, QC
- Full-time
The Risk Management Analyst is responsible for supporting corporate risk, insurance, and claims management, including risk assessments, business continuity planning, insurance renewals,…
Added 16 hours ago
SG
Financial Analyst, Enterprise FP&A
S&P Global Mobility
London, ON
- Full-time
Consolidate forecasts across business units and corporate functions and analyze changes in revenue, EBITDA, margins, operating expenses, and other key financial metrics, including…
Added 18 hours ago
IE
Financial Analyst
ILSC Education Group
Toronto, ON
- Full-time
The Financial Analyst supports the Finance and Accounting team by preparing financial reports, performing data analysis, assisting with reconciliations, and supporting budgeting and…
Added 19 hours ago
P
Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Oakville, ON · Montreal, QC
- Full-time
…trusted weather news and information. As our Marketing Research Analyst, you will execute hands-on research initiatives across our consumer portfolio, serving as a key resource for Consumer…
Added 19 hours ago
CO
Budget Analyst
City of Barrie
Barrie, ON
- Full-time
…services: accounting services, corporate finance, procurement and revenue management. The department's main deliverables include the audited financial statements, coordinating the annual…
Added 19 hours ago
P
Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Montreal, QC
- Full-time
…trusted weather news and information. As our Marketing Research Analyst, you will execute hands-on research initiatives across our consumer portfolio, serving as a key resource for Consumer…
Added 19 hours ago
P
Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Oakville, ON
- Full-time
…trusted weather news and information. As our Marketing Research Analyst, you will execute hands-on research initiatives across our consumer portfolio, serving as a key resource for Consumer…

Wiraa

Data Analyst, Sr.

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

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More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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