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Added 11 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 11 mins ago
T
Senior Business Process Analyst
TD
Dieppe, NB · Toronto, ON
- Full-time
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Added 11 mins ago
D
Senior Financial Analyst, Practice Business Partner
dentalcorp
Toronto, ON · Support Centre - Toronto Office
- Full-time
…is an exciting opportunity to make a meaningful impact. As a Senior Financial Analyst, Practice Business Partner, you will act as a trusted financial partner to practice managers and…
Added 11 mins ago
B
Investment Analyst, Fixed Income & Credit Strategies, Burgundy Asset Management
BMO
Toronto, ON
- Full-time
We are seeking a highly motivated and detail-oriented Fixed Income & Credit Investment Analyst to join Burgundy’s investment team. The successful candidate will play a key role in…
Added 25 mins ago
SH
Senior Financial Analyst
SE Health
Markham, ON
- Contract
The Senior Financial Analyst plays a critical role in supporting strategic decision-making through advanced financial analysis, pricing reviews, forecasting, and financial modeling. This…
Added 26 mins ago
PS
Senior Analyst, Total Fund Solutions
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Reporting to the Director, Total Fund Solutions, the Senior Analyst will support and advise our business stakeholders such as the Total Fund Management, Risk and Performance teams and…
Added 26 mins ago
Senior Quality Assurance Analyst
CAA Club Group
Mississauga, ON
Pay-for-performance and best-in-class recognition programs, and
Added 41 mins ago
FB
Financial Analyst - Holding Companies
fgf brands
Toronto, ON · North York, ON
- Other
SummaryThe Financial Analyst – Group Companies, will provide overall financial support in making informed strategic decisions & financial/business analysis. This role is ideal for an early…
Added 1 hour ago
C
Ping Engineer: IT Support Analyst
Cyderes
Canada
- Contract
We are seeking an experienced Senior IT Support Analyst with strong hands-on expertise in PingFederate and Ping Identity technologies. This role will focus on supporting, administering, and…
Added 1 hour ago
BC
ACQUISITION ANALYST - REAL ESTATE
BST Canada Ltd
Toronto, ON
- Full-time
As the portfolio grows, BST Canada is seeking an Acquisition Analyst – Real Estate to support investment analysis, financial modelling, due diligence and strategic decision-making.
Added 1 hour ago
CI
Financial analyst
Canadian Investment Regulatory Organization
Toronto, ON
- $75,712 to $85,000 CAD / year
- Full-time
- Hybrid
Provide investment advice and recommendations to clients, senior company officials, pension fund managers, securities agents and associates
Added 1 hour ago
Senior Application System Analyst
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS
…join our team! We currently have a full-time opportunity for a Senior Application System Analyst. This role is based out of our office located in Stellarton;…
Added 2 hours ago
OC
Accounting Analyst/Consultant
OERP Canada
Toronto, ON
- Full-time
Bridge Finance and Technology as an Accounting Analyst/Consultant
Added 3 hours ago
T
Senior Business Information Management Analyst (HR Data Management)
TD
Toronto, ON · Montreal, QC
- Full-time
HR is modernizing how it manages and uses data across operations, reporting, analytics and approved AI use cases. The Senior Business Information Management Analyst combines HR business…
Added 3 hours ago
PH
Senior Business Analyst, PHIS
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Reporting to the Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts and methods and…
Added 5 hours ago
RB
Senior Cyber Security Network Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Network Security Analyst will support leadership and utilize organizational change management practices, including operational processes and tools to support business-as-usual…
Added 5 hours ago
AI
Financial Analyst, Intern
Allianz Insurance
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 6 hours ago
Finance Analyst, Asset and Liability Management
Affinity Credit Union
Saskatoon, SK
Affinity is looking for a Financial Analyst, Asset and Liability Management to join our progressive and growing Accounting and Finance team. This position provides analytical and…
Added 8 hours ago
AP
Financial Analyst, Intern
Allianz Partners
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 9 hours ago
FN
Senior Analyst, Policy
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As the Senior Policy Analyst you will undertake strategic and policy-based research, analysis, planning and writing in areas aligned with the FNHA’s Regional priorities, mandate and…
Added 13 hours ago
F
Senior / Lead Estimator - Mining & Metals
Fluor
Vancouver, BC
- Full-time
Added 14 hours ago
B
Senior Analyst, Investor Relations
Bombardier
Dorval, QC
- Full-time
Requisition 16144 Senior Analyst, Investor Relations
Added 15 hours ago
RP
Senior Financial Analyst, Financial Planning & Projects
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Financial Analyst to join their Finance team. Reporting to the Finance Manager, this position offers the opportunity to play a critical role in financial…
Added 15 hours ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- Full-time
We are recruiting for a Senior Financial Analyst to join a well-established organization in Toronto. This role provides financial leadership across Operational Finance and G&A, partnering…
Added 15 hours ago
LB
Senior Analyst, Asset and Liability Management
Laurentian Bank
Montreal, QC
- Full-time
The senior analyst’s main responsibilities include interest rate risk modelling, as well as producing and conducting detailed analyses of various risk reports. The incumbent will be…

Wiraa

Data Analyst, Sr.

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

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More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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