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NE
Licensed Electrician 309A
NetZero Electric
Cambridge, ON
- $35 to $45 CAD / hour
- Full-time
- On-site
Licensed Electrician ? Join the Net Zero Electric Team* *Net Zero Electric* is growing, and we're looking for a skilled, motivated *Licensed Electrician* to join our team. Our work spans…
Added 3 mins ago
SA
Licensed Hair Stylist
Shear Amazment & Luminous Spa Inc
Waterloo, ON
- $18 to $35.61 CAD / hour
- Full-time
- On-site
Become part of our team! Shear Amazement & Luminous Spa was created in a small suite originally as just hair services by the owner and has grown into a much larger company! It started out…
Added 5 mins ago
IN
heavy equipment operator
Islington Nurseries Ltd.
Cambridge, ON
- From $30 CAD / hour
- Full-time
- On-site
…are seeking a motivated Heavy Equipment Operator to join this team. with opportunity to lead. *Responsibilities:* * Operate Heavy Equipment * Yard and equipment maintenance * Loading dump…
Added 5 mins ago
IP
assistant store manager
IGA Peachland
Peachland, BC
- $60,000 to $75,000 CAD / year
- Full-time
- On-site
…for the efficiency of the operation of the store. You will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard…
Added 6 mins ago
Maintenance Manager
Bunge
Hamilton, ON
Bunge has an exciting opportunity available for Maintenance Manager. In this role you will be part of a global team working on challenging, meaningful projects impacting core business…
Added 6 mins ago
RC
Cyber Security Analyst
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
…care for all. The Royal College partners and collaborates to lead the evolution of specialty medical education and standards; support specialist physicians, learners and teams to…
Added 6 mins ago
EH
Automotive Detailer - Car Washer - Uxbridge
Enterprise Holdings
Uxbridge, ON
- $18.25 CAD / hour
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $18.25 / hour and is located at 259 TORONTO ST…
Added 6 mins ago
Flight Centre Travel Group - Power Platform & AI Solutions Specialist - Toronto, ON
Flight Centre
ON
Join our Digital Workplace team and help drive digital transformation across Flight Centre Travel Group through innovative automation, business applications, and AI-enabled solutions. In…
Added 6 mins ago
RH
Director of Care (DOC)
Rural Healthcare Innovations: Dundas Manor
Winchester, ON
- Full-time
Dundas Manor is seeking an experienced and passionate Director of Care (DOC) to join our Leadership Team. This full-time leadership role is accountable to the Administrator for the overall…
Added 6 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Collingwood, ON
- $55,000 to $60,000 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 6 mins ago
B
Senior .Net Developer
Bertelsmann-Jobs
Mississauga, ON
- $90,000 to $105,000 USD / year
- Full-time
…around the world every day. How do we do it? With our global team of 17,000 colleagues at 87 locations in over 17 countries and our special spirit: We're on it! As a strategic growth…
Added 6 mins ago
UH
Registered Nurse -  Cystoscopy
University Health Network
Toronto, ON
- Part-time
As a member of the UHN and the Nursing Multi-disciplinary Team, the REGISTERED NURSE practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements…
Added 6 mins ago
RB
Senior Director, Program Delivery
Royal Bank of Canada
Toronto, ON
- Full-time
Build and lead a high-performing team of program managers and delivery leads responsible for executing AI solution programs.
Added 7 mins ago
LC
line cook
Lola's Cluck + Oink
Calgary, AB
- $16 to $19 CAD / hour
- Full-time
- On-site
…passion. ## Job Summary We are seeking a dedicated Kitchen Team Member to join our team. The ideal candidate will have experience with Filipino cuisine and an excellent work ethic to often…
Added 7 mins ago
IM
warehouse associate
Impro Mississauga
Mississauga, ON
- From $20 CAD / hour
- Full-time
- On-site
Join Our Team! ? Warehouse Associate * We?re a leading national commercial insulation distributor, and we?re looking for enthusiastic, reliable team members to join our *second shift…
Added 9 mins ago
AC
ECE- Early Childhood Educator
Adventurers Child Care Centre
Dartmouth, NS
- $25.61 to $32.19 CAD / hour
- Full-time
- On-site
…passionate and dedicated Early Childhood Educator to join our team. The ideal candidate will have a strong background in early childhood education and a commitment to fostering a nurturing…
Added 9 mins ago
H
account executive
helloDarwin
Toronto, ON
- $70,000 to $175,000 CAD / year
- Full-time
- Hybrid
…credits and other government funding. Based in Montreal, our team of 50 has supported SMEs since 2017. Our platform tracks more than 5,000 federal, provincial and municipal programs, which…
Added 20 mins ago
GC
Director, Commercial Division
Glass Canada Limited
London, ON
- Full-time
As a member of the Senior Leadership Team, you will lead a dynamic and experienced team across Estimating, Project Management, Drafting, Fabrication, and Installation. You will foster a…
Added 20 mins ago
CL
FINANCE DIRECTOR
Collège LaSalle, Montréal
Montréal-Ouest, QC
- Full-time
…(CFO), you play a key strategic role within the management team. As a true business partner, you actively contribute to the organization's financial performance, while ensuring effective…
Added 20 mins ago
ET
Sales Development Associate Intern
Enabled Talent
Sudbury, ON · Greater Sudbury, ON
- Full-time
…focus on prospect research, outbound and inbound engagement, lead qualification, relationship building and scheduling introductory meetings and product…
Added 20 mins ago
D|
Senior Project Manager - Product Development and Launch (Fixed Term Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
3+ years of people management and/or leadership experience, with the ability to lead, coach and develop team members.
Added 20 mins ago
HH
Fredericton Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1155951
Horizon Health Network
Oromocto, NB
- Full-time
Ability to work independently and in teams; to lead and drive change.
Added 20 mins ago
DA
Executive Director
Development and Peace - Caritas Canada | Développement et Paix - Caritas Canada
Canada
- Part-time
…consistent with its mission. This is a unique opportunity to lead a national democratic movement and a professional international solidarity organization at a pivotal moment in its…
Added 20 mins ago
WM
Leadership Development Facilitators
Watershed Management Consulting
ON · Ontario, Canada
- Full-time
Lead case studies, simulations, reflective discussions and experiential learning activities.
Added 20 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Collingwood, ON
- $55,000 to $60,000 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.

Wiraa

Data Analyst, Sr.

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

Apply About employer

More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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