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Added 6 mins ago
FO
Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity,…
Added 6 mins ago
A
Staff Software Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
- Full-time
You'll lead high-impact initiatives that directly influence how petabyte-scale data is managed, observed, and optimized across hybrid and cloud ecosystems. You'll collaborate with industry…
Added 6 mins ago
PG
AVP Third Party Risk Management
Peoples Group
Vancouver, BC
- Full-time
The AVP prepares regular reporting for senior management and Board committees, partners closely with Technology on the development and maintenance of the TPRM system, and works…
Added 6 mins ago
TI
Jr.Application Architect/Lead Developer-Contact Center
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff's Client has a current vacancy for " Application Architect/Lead Developer”
Added 6 mins ago
R
Integrated Account Lead
Radio-Canada
Toronto, ON
- Full-time
The Media Solutions Group is looking for a Multi-Platform Integrated Account Lead with a focus on digital. The Integrated Account Lead will be responsible for generating, leading, and…
Added 6 mins ago
RL
Lead, Manufacturing Engineer
Rocket Lab
Toronto, ON
- Full-time
Analyze and resolve manufacturing discrepancies and non-conformances. Where necessary, lead root cause analyses and implement corrective actions.
Added 6 mins ago
NH
LEAD, MEDICAL LABORATORY TECHNOLOGIST
Northern Health - BC
Fort St. James, BC
- Full-time
Added 6 mins ago
ME
Vice President Finance
MNP Executive Search & Professional Recruitment
Burlington, ON
- Full-time
Lead the annual budgeting, forecasting, and strategic planning processes while monitoring financial performance against established objectives.
Added 6 mins ago
G
Spécialiste en systèmes de fabrication / Manufacturing Systems Specialist
Genetec
Montreal, QC
- Full-time
Added 6 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
…is seeking a Sr Software Engineer to implement the strategic technology vision by building an effective platform that supports the needs of EDC now and in the future. This role is…
Added 6 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
…is seeking a Sr Software Engineer to implement the strategic technology vision by building an effective platform that supports the needs of EDC now and in the future. This role is…
Added 6 mins ago
DS
SAP SuccessFactors Solution Architect
Delta System & Software, Inc.
Canada
- Contract
…Architect with 15+ years of SAP HCM/SuccessFactors experience to lead the Employee Central, Time Management and Employee Central Payroll workstream for a global template rollout and country…
Added 6 mins ago
E
Senior Advisor - Operational and Closure Readiness
eTeam
Montreal, QC
- $75 to $90 CAD / hour
- Contract
…critical step in transformation journey, moving from outdated technology (ECC6) to a new, digitally enabled lean core platform (S/4) and application…
Added 6 mins ago
SS
Chief People and Culture Officer
Summit Search Group
Toronto, ON
- Full-time
Define and lead a multi-year global people strategy aligned with the organization’s mission, values, and growth priorities.
Added 6 mins ago
C
Senior Cloud / AI Developer - Train Control , OT
CN
Quebec, QC
- Full-time
…telecom, Industrial IoT, software development, application, and technology solutions, systems and services. The role ensures that all business requirements are met by team members and…
Added 6 mins ago
C
Senior Business System Analyst
CGI
Toronto, ON
- Full-time
Lead impact assessments for FED and SWIFT releases, including deferred releases, new standards, and regulatory changes such as the SR 2026 Deferred Release and future SWIFT updates.
Added 6 mins ago
NG
Finance Business Systems Analyst
NFI Group Inc.
Winnipeg, MB
- Full-time
Join a highly visible Finance Business Systems team that sits at the intersection of Finance, Tax, Technology, Analytics, AI, and Business Transformation. Our team supports enterprise…
Added 6 mins ago
TV
Technical Business Development Director
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
…researchers, or physicists - and are able to provide guidance on their technology…
Added 6 mins ago
TV
Director of Product Strategy and Commercialization
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
…researchers, or physicists - and are able to provide guidance on their technology…
Added 6 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
…is seeking a Sr Software Engineer to implement the strategic technology vision by building an effective platform that supports the needs of EDC now and in the future. This role is…
Added 6 mins ago
C
Business Planning Analyst
Confidential
Montreal, QC
- Full-time
Maintain planning parameters including lead times, safety stock levels, reorder points, and bill-of-material accuracy.
Added 6 mins ago
V
Python Developer with core Banking and payment
VySystems
Toronto, ON
- Full-time
Influence software architecture and lead design decisions for the Platform, with particular focus on payments and money-movement systems.
Added 6 mins ago
RD
SAP QA Test Lead
Randstad Digital
Toronto, ON
- Contract
Added 6 mins ago
CI
Data Governance Manager -- AMADC5965947
Compunnel Inc.
Toronto, ON
- $55 to $70 CAD / hour
- Contract
Lead Data Governance roadmaps, programs, and enterprise technology initiatives.
Added 6 mins ago
S&
Senior Producer
SGS & Co
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
Lead production estimating, budgeting, forecasting, and financial tracking in partnership with finance and client service teams.

Closed listing

Wiraa

Data Analyst, Sr.

Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Experience: Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

About The Company

SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on innovation and user-centric design, SurveyMonkey offers powerful tools that cater to a wide range of use cases including customer experience, employee engagement, market research, and more. As a global organization, we foster a collaborative and inclusive environment where curiosity and diverse perspectives drive our success. Our commitment to excellence and continuous improvement ensures that we remain at the forefront of the survey technology industry, empowering businesses to make data-driven decisions that foster growth and success.

About The Role

We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing insightful reports, and providing strategic recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional teams including Finance, Sales Operations, and Systems. Your expertise will help drive operational efficiency, inform strategic planning, and support the overall growth of our Customer Success team. This position offers a unique opportunity to influence key business decisions through data-driven insights and to work in a collaborative environment that values innovation and continuous learning.

Qualifications

Minimum of 5+ years of experience in Customer Success, Sales, or Marketing Operations within a SaaS environment.
Deep understanding of Customer Success metrics such as Net and Gross Retention, revenue, bookings, and product usage.
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Experience with AI data tools is considered a strong plus.
Proven ability to navigate complex datasets and uncover actionable insights.
Excellent communication skills with the ability to present data findings clearly and persuasively.
Strong collaborative skills, capable of working effectively across teams and time zones.
Experience in designing and maintaining scalable reporting tools and dashboards.

Responsibilities

Lead forecast reporting for pipeline meetings and provide strategic analysis to Customer Success leadership to support operational planning.
Design, develop, and maintain scalable reporting tools and dashboards to monitor operational efficiency and key business metrics.
Analyze complex data sets to identify issues, trends, and opportunities, creating compelling narratives that inform strategic decision-making.
Leverage Salesforce, Gainsight, and Gong to generate performance analytics aligned with Customer Success metrics.
Collaborate with Finance, Sales Operations, and Systems teams to optimize and deploy effective Customer Success business processes.
Provide insights and recommendations to improve customer retention, engagement, and overall satisfaction.
Stay updated on industry best practices and emerging data tools to continuously enhance reporting capabilities.

Benefits

Competitive salary and performance-based incentives.
Flexible hybrid work environment with up to one day per week working from an office.
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and holiday leave.
Opportunities for professional development and continuous learning.
Inclusive workplace culture that values diversity and innovation.
Employee wellness programs and resources to support work-life balance.

Equal Opportunity

SurveyMonkey is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate the unique differences of our employees because they drive curiosity, innovation, and business success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities to ensure equal access to employment opportunities.

About employer

More about this job

Responsibilities

Lead pipeline forecast reporting and provide strategic analysis to Customer Success leadership, while building and maintaining scalable dashboards to track operational efficiency and business metrics. Analyze data to identify trends and opportunities, generate performance analytics using Salesforce, Gainsight, and Gong, and collaborate with Finance, Sales Operations, and Systems to improve processes and customer outcomes.

Requirements

Requires at least five years of experience in Customer Success, Sales, or Marketing Operations in a SaaS environment, along with a strong understanding of retention, revenue, bookings, and product usage metrics. Candidates should have advanced Excel, BI, Salesforce, and Gainsight skills, experience creating scalable reporting tools, and strong analytical, communication, and collaboration abilities; experience with AI data tools is a plus.

Skills

Data Analysis
Forecasting
Customer Success Metrics
Business Intelligence
Excel
Salesforce
Gainsight
Gong
Dashboard Design
Reporting
Data Visualization
Strategic Analysis
Customer Retention
Cross-Functional Collaboration
Communication
AI Data Tools

Benefits

Performance-Based Incentives
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Leave
Professional Development
Employee Wellness Programs
Work-Life Balance Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Data Analysis
Forecasting
Pipeline Reporting
Net Retention
Gross Retention
Revenue
Bookings
Product Usage
Excel
Business Intelligence
Salesforce
Gainsight
Gong
AI Data Tools
Dashboards
Scalable Reporting
Operational Efficiency
Strategic Planning
Customer Retention
Customer Engagement
Customer Satisfaction
Finance
Sales Operations
Systems
Cross-Functional Collaboration

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