Human Resource Business Partner

About The Company

Samsic Assistance Canada Inc. is a vital part of the global Samsic Group, a renowned leader in aviation services, facility management, and customer experience spanning over 30 countries. With a strong presence across Canada, Samsic Assistance operates in all five major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. Headquartered in Montréal, Québec, the company is dedicated to delivering safe, reliable, and high-quality ground handling services that support the success of airline partners and ensure the smooth operation of airports nationwide. As a dynamic, people-focused organization, Samsic emphasizes operational excellence, innovation, and teamwork, fostering a culture of growth and sustainability. The organization prides itself on the support of its dedicated workforce, which is instrumental in achieving collective success. Samsic Assistance Canada offers competitive compensation packages, an engaging work environment, and ample opportunities for career advancement, making it an excellent place for professionals seeking growth in the aviation and ground handling industry.

About The Role

The Human Resource Business Partner at Samsic Assistance Canada Inc. will serve as a strategic HR partner supporting the VP, Talent and People. This role is integral to providing comprehensive HR and labor relations support across five Canadian airport stations, requiring a nuanced understanding of unionized environments, collective agreement administration, and Canadian employment legislation. The successful candidate will be responsible for offering practical, business-focused HR advice to managers and supervisors, ensuring compliance with federal and provincial employment laws, and navigating multiple collective agreements. This position offers a unique opportunity to influence workforce strategies, lead internal employee relations investigations, and support labor relations initiatives that foster a high-performance organizational culture. Working across multiple provinces, the HR Business Partner will collaborate closely with senior HR leadership to coach managers, support talent acquisition, and promote employee engagement initiatives. The role demands a proactive, detail-oriented professional capable of managing complex HR processes in a fast-paced aviation environment, with a focus on operational excellence and employee satisfaction.

Qualifications

• Bachelor's Degree in Human Resource Management, Industrial Relations, or an equivalent field
• Minimum of 2 years of progressive HR experience
• Professional experience working in a unionized environment
• Experience providing HR support across multiple locations and provinces in Canada
• Bilingual proficiency in English and French
• Strong knowledge of Canadian employment standards, labor laws, human rights, and occupational health and safety legislation
• Previous experience within the aviation industry or related environments such as airports, airlines, ground handling, or passenger services (strongly preferred)
• Ability to interpret legislation and collective agreements, translating requirements into practical guidance
• Proficiency with HRIS systems, especially ADP and Planet Online, is highly desirable
• Advanced skills in Microsoft Office Suite, particularly Excel (pivot tables, macros, mail merge)
• CHRP designation completed or in progress is considered an asset
• Excellent communication skills, both written and oral, in English; French is required
• Ability to thrive in a fast-paced environment, managing multiple priorities effectively under pressure
  
  

Responsibilities

• Provide guidance and support to managers on interpreting and applying collective agreements and employment legislation
• Assist in the administration, communication, and implementation of collective agreements and amendments
• Ensure workplace practices align with contractual and legislative requirements across multiple provinces
• Offer day-to-day HR support, coaching, and counseling to managers and supervisors regarding employment terms and policies
• Conduct objective, compliant investigations into employee relations matters and facilitate conflict resolution
• Support training initiatives for frontline managers on conflict management, progressive discipline, and investigation procedures
• Assist with talent acquisition efforts, including full-cycle recruitment and onboarding processes
• Manage onboarding workflows, including data entry, contract generation, and addressing onboarding queries
• Develop and deploy HR tools to enhance employee engagement, satisfaction, and organizational culture
• Collaborate with ADP and Planet Online representatives to optimize HR systems, automate processes, and ensure data accuracy
• Maintain confidentiality and accuracy of employee records in compliance with data protection laws
• Support worker’s compensation claims, occupational health and safety tracking, and benefits enrollment in collaboration with administrative teams and HR management
• Participate in HR programs, employee recognition events, and organizational initiatives to promote a positive work environment
  
  

Benefits

• Competitive salary packages
• Hybrid work environment with flexibility
• Opportunities for career growth and professional development
• Engaging and inclusive work culture
• Comprehensive benefits package (health, dental, disability, etc.)
• Supportive team environment focused on operational excellence and innovation
  
  

Equal Opportunity

Samsic Assistance Canada Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We make hiring decisions based on business needs and the qualifications of candidates, without regard to race, gender, age, religion, national origin, disability, or any other protected characteristic. We encourage applications from all qualified individuals, including women, visible minorities, and those who can contribute to our diversity initiatives. We are dedicated to providing accessible recruitment processes and accommodations for applicants with disabilities. If you require any accommodations during the application or interview process, please contact us to discuss your needs.