Retail - Assistant Store Manager

Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 25 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 38 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.

We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.

Our Store Managers are encouraged to see their world through the eyes of an entrepreneur and focus on leading a team to deliver a superior and consistent customer experience

Why Work for Us?

• Competitive compensation
• Comprehensive health and dental plan
• Great Employee Referral Program
• Opportunities to grow and develop your career
• Great culture, with a diverse and inclusive Workplace
• Employee discounts across Rogers & Fido services
• Monthly birthday recognition, acknowledgement and celebrations
• Opportunity to give back to the community through volunteering / participating in company events

In this role you will:

• Maximize store profitability by overseeing all financial operations, including inventory control, cash flow reporting and preparing for audits
• Be a continuous learner and be willing to share innovative techniques and approaches to support with employee training, sales /marketing, and business improvement ideas
• Develop and retain high-performing sales team members who easily build strong rapport and meaningful connections with our customers
• Bring positive energy to work everyday to motivate the team in delivering a superior customer service experience while acting as a role model to resolve customer escalations
• Monitor key performance indicators and provide tailored advice to team members on how to improve their sales / customer service techniques
• Support team dynamics by providing continuous feedback and coaching to shape employees performances and help them realize their potential to move forward in their career journey

You are someone who:

• Has a clear mission and purpose – want to lead and inspire a team to succeed and to be passionate about their customers
• Elevates and enhances you team’s energy through thoughtful and empathetic leadership
• Embraces changes and constantly looks for ways to do things better
• Wants to continue to grow as a leader – personal and professional development is at your core
• Inspires your team to build the skills and experience they need to reach their next career opportunity

This description highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

WDNA is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, sexual orientation or gender identity. For qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.