Thermal Spa Manager

Wodr is a private thermal spa. Couples book appointment-only sessions with a sauna, warm and cold tubs all to themselves, refreshed between every booking. We're opening on a downtown Edmonton rooftop and hiring the manager who will open and lead it, reporting to the General Manager of Wodr.

You'll join before we open, working alongside us as we launch the site and hire its founding team. The role blends leading the team with hands-on time in the spas and with guests. Part of your onboarding takes place in BC, where you'll spend hands-on time in every part of the guest and spa attendant experience.

What you'll do

• Work alongside our team as we launch, and set up the systems the site will open with
• Hire, onboard, train and schedule a team of 20-30 spa attendants, adjusting to demand
• Coach team members and lead regular performance reviews
• Keep standard operating procedures followed on every shift
• Own sanitation, guest safety and the reset between every booking
• Keep the circuit running with minimal downtime
• Lead a calm, personal, unscripted guest experience, and resolve concerns quickly
• Manage the site budget, inventory, labour and P&L
• Partner with head office on launch, marketing and guest feedback

What you bring

• 3+ years leading teams
• Spa, wellness, boutique hospitality or fine dining experience an asset
• Strong scheduling, budgeting and P&L skills
• Clear communication and quick problem-solving
• A genuine interest in wellness or hospitality
• High standards and an ambition to be the best
• A deep sense of care that inspires others
• Availability for evenings, weekends and holidays as needed

Our values: Considered Detail · Unreasonable Generosity · Quiet Conviction