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Wolseley Group

Représentant(e) des relations financières à la clientèle/Customer Financial Relationship Representative

Laval, QC, Canada

Full-time

Apply on wolseley.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Work location: Poste en mode hybride : 3 jours au bureau et 2 jours en télétravail
Posting language: English · French
Posted: Nov 10, 2026

Original job description

English section of this bilingual listing.

In this role you are responsible for the collections and client services service support to Wolseley Canada’s customer accounts.

Hybrid position: 3 days in the office and 2 days working from home.

What you will do:

Resolving delinquent accounts by collecting overdue payments
Encourage and promote our self-service website: Wolseley Express
Handling high-volume inbound calls from customers with invoicing and payment inquiries
Perform, track, and documents collections activities
Handle and resolve inquiries from customers, branch staff, etc. through phone and/or email
Research and solve disputes within policy parameters
Resolve invoicing issues causing payment delays, and promote electronic invoicing
Resolve customer discrepancies such as: cash discount charge-backs, terms disputes, skipped invoices, unauthorized deductions and misapplied payments
Identify and escalate accounts that require third party or legal actions
Reconciliation of client accounts as required
Monitor and manage “shipment on hold/notification display” screen within authorized limits

What you will bring:

Minimum of 3-5 years of Credit/Collections experience; proven track record of prior collections success
CCP designation or in pursuit of obtaining CCP designation is an asset
Experience working in a customer service role
Strong verbal and written communication and negotiation skills
Professional and courteous demeanor
Ability to work independently
Microsoft Office experience preferred (i.e. – Word, Excel, and Outlook)
Attention to detail and accuracy
Ability to exercise judgment
Effective listening skills
Excellent organizational, time management and interpersonal skills

Notre engagement envers vous

Read the full bilingual original

Chez Wolseley Canada, notre avantage concurrentiel réside dans les connaissances et les perspectives que l’on retrouve dans tous les coins de l’organisation. Ici, vous établirez des relations solides et soutiendrez les secteurs essentiels qui touchent la vie des Canadiens. Chaque jour, nous nous présentons avec intention et fierté; à l’égard de nous-mêmes, de nos associés et de nos clients. Vous disposerez d’une base solide pour essayer de nouvelles choses, découvrir de nouvelles possibilités, vous lancer des défis et faire évoluer votre carrière. Est-ce que cela ressemble à un endroit où vous aimeriez travailler?

Wolseley Canada est le premier distributeur en gros de produits de plomberie, de CVAC/R, d’aqueduc et du secteur industriel au pays. Lorsque vous travaillez ici, vous profitez d’un réseau de possibilités à un endroit où vous êtes apprécié et où les normes sont plus élevées.

Rejoignez les pros!

Pourquoi vous allez adorer travailler ici

Culture d’entreprise axée sur la sécurité et l’inclusion

Avantages sociaux complets avec primes entièrement payées par l’entreprise pour la couverture de base dès le premier jour

Régime d’épargne-retraite concurrentiel comprenant un REER et un régime de retraite à cotisations déterminées, avec une contrepartie de l’employeur pouvant atteindre 5,25 % dès le premier jour

Vacances payées, congés de maladie et jour de congé payé à votre anniversaire de naissance

Prime annuelle et possibilités de participation aux bénéfices

Rabais pour les employés sur des produits de plomberie, de CVAC/R et industriels de premier plan

Remboursement des frais de scolarité et occasions de perfectionnement de carrière continu
Programme de recommandations par les employés et initiatives de reconnaissance

Représentant(e) des relations financières à la clientèle

Dans ce rôle, vous êtes responsable du soutien aux services de recouvrement et de service à la clientèle pour les comptes clients de Wolseley Canada.

Poste en mode hybride : 3 jours au bureau et 2 jours en télétravail.

Ce que vous ferez:

Résoudre les comptes en souffrance en percevant les paiements en retard
Encourager et promouvoir notre site Web libre-service : Wolseley Express
Traiter un volume élevé d'appels entrants de clients ayant des questions sur la facturation et les paiements
Effectuer, suivre et documenter les activités de recouvrement
Traiter et résoudre les demandes de renseignements des clients, du personnel des succursales, par téléphone ou par courriel.
Rechercher et résoudre les litiges dans le cadre des paramètres de la politique
Résoudre les problèmes de facturation entraînant des retards de paiement et promouvoir la facturation électronique.
Résoudre les divergences avec les clients, telles que les rétro facturations d'escomptes, les litiges sur les conditions, les factures omises, les déductions non autorisées et les paiements mal appliqués.
Identifier et transmettre les comptes qui nécessitent des actions de tiers ou des actions en justice.
Rapprochement des comptes clients, le cas échéant
Surveiller et gérer l'écran " expédition en attente/affichage de notification" dans les limites autorisées.

Ce que vous apporterez:

Minimum de 3 à 5 ans d'expérience dans le domaine du crédit/recouvrement ; antécédents prouvés de succès en matière de recouvrement.
La désignation CCP ou la poursuite de l'obtention de la désignation CCP est un atout.
Expérience de travail dans un rôle de service à la clientèle
Excellentes aptitudes à la communication verbale et écrite et à la négociation
Capacité à travailler de façon autonome
Expérience de Microsoft Office de préférence (Word, Excel et Outlook).
Souci du détail et de la précision
Capacité à faire preuve de jugement
Capacité d'écoute efficace
Excellent sens de l'organisation, de la gestion du temps et des relations interpersonnelles

______________________________________________________________________________

Customer Financial Relationship Representative

In this role you are responsible for the collections and client services service support to Wolseley Canada’s customer accounts.

Hybrid position: 3 days in the office and 2 days working from home.

What you will do:

Resolving delinquent accounts by collecting overdue payments
Encourage and promote our self-service website: Wolseley Express
Handling high-volume inbound calls from customers with invoicing and payment inquiries
Perform, track, and documents collections activities
Handle and resolve inquiries from customers, branch staff, etc. through phone and/or email
Research and solve disputes within policy parameters
Resolve invoicing issues causing payment delays, and promote electronic invoicing
Resolve customer discrepancies such as: cash discount charge-backs, terms disputes, skipped invoices, unauthorized deductions and misapplied payments
Identify and escalate accounts that require third party or legal actions
Reconciliation of client accounts as required
Monitor and manage “shipment on hold/notification display” screen within authorized limits

What you will bring:

Minimum of 3-5 years of Credit/Collections experience; proven track record of prior collections success
CCP designation or in pursuit of obtaining CCP designation is an asset
Experience working in a customer service role
Strong verbal and written communication and negotiation skills
Professional and courteous demeanor
Ability to work independently
Microsoft Office experience preferred (i.e. – Word, Excel, and Outlook)
Attention to detail and accuracy
Ability to exercise judgment
Effective listening skills
Excellent organizational, time management and interpersonal skills

Notre engagement envers vous

Wolseley Canada est fière d’être un employeur garantissant l’égalité des chances, qui valorise la diversité dans les parcours et les perspectives. Nous nous engageons à suivre un processus de recrutement inclusif et accessible, et prenons des mesures d’adaptation sur demande aux candidats participant à toutes les étapes du processus de recrutement et de sélection.

Êtes-vous prêt à façonner l’avenir?

Joignez-vous à l’équipe de Wolseley Canada et franchissez une nouvelle étape dans votre carrière. Postulez dès aujourd’hui pour devenir un partenaire de confiance dans le cadre de notre mission visant à garantir l’excellence et l’innovation dans le domaine des infrastructures au Canada.

Remarques : Wolseley utilise des outils assistés par intelligence artificielle pour faciliter la présélection des candidats. Le genre masculin est utilisé comme générique, dans le seul but de ne pas alourdir le texte.

Lorsqu’une fourchette salariale est indiquée, la plage de rémunération totale mentionnée pour ce poste correspond à la rémunération totale potentielle, qui peut inclure le salaire de base, les primes, les commissions et/ou d’autres composantes financières, s’il y a lieu. Le salaire offert sera établi en fonction de facteurs tels que les conditions du marché, l’équité interne, l’expérience du candidat, ainsi que ses compétences et aptitudes en lien avec le poste.

L’admissibilité aux avantages sociaux varie en fonction du statut d’emploi et de la durée du contrat. Les postes permanents à temps plein donnent droit à l’ensemble des avantages sociaux. Les postes à durée déterminée peuvent donner droit à une couverture de soins de santé et de soins dentaires, selon les conditions du contrat. Les postes sous contrat de courte durée ne donnent pas droit aux avantages sociaux offerts par l’entreprise.

Ce poste exige la vérification du casier judiciaire. Un casier judiciaire en vertu du Code criminel et/ou d’autres infractions à une loi fédérale ne signifie pas automatiquement que vous n’êtes pas admissible à ce poste.

Apply on wolseley.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The representative is responsible for managing collections and providing customer service support for client accounts. Key tasks include resolving delinquent accounts, handling high-volume billing inquiries, and reconciling customer accounts.

Requirements

Candidates must have 3 to 5 years of experience in credit and collections with a proven track record of success. Strong communication, negotiation, and Microsoft Office skills are required, while a CCP designation is considered an asset.

Skills

Credit
Collections
Customer service
Negotiation
Communication
Microsoft Office
Word
Excel
Outlook
Attention to detail
Accuracy
Judgment
Active listening
Time management
Interpersonal skills
Account reconciliation

Benefits

Comprehensive health benefits
Company-paid basic coverage
Retirement savings plan
RRSP
Employer matching
Paid vacation
Paid sick leave
Paid birthday leave
Annual bonus
Profit sharing
Employee discount
Tuition reimbursement
Career development opportunities
Employee referral program
Recognition initiatives

Visa sponsorship

Not detected in the job text

Keywords

Credit
Collections
Customer Service
Invoicing
Account Reconciliation
Wolseley Express
Electronic Invoicing
Dispute Resolution
CCP Designation
Microsoft Office
Word
Excel
Outlook
Negotiation
Financial Relations
Delinquent Accounts
Payment Processing
B2B
Wholesale Distribution
Plumbing
HVAC
Industrial Products
Time Management
Interpersonal Skills
Data Accuracy

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Work requirements

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