Internal Service Coordinator
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 1+ year experience in the service department / dealership setting
- Posting language
- English
- Posted
Original job description
Okotoks Ford Lincoln is now accepting resumes for an Internal Service Coordinator to join our team!
The Internal Coordinator is responsible for working closely with the Service and Sales teams to manage the delivery process of all vehicles in addition to acting as a liaison between Parts, Service and Sales to ensure all departments understand time frames and responsibility related to the delivery process and meeting delivery times. Handling duties pertaining to Pre-owned vehicle inventory administration is also required.
About The Role
Reporting to the Service Manager, the successful candidate will be highly motivated individual that will arrange work assignments and repair order flow to boost efficiency and maximize benefit of technician’s skill level and workload to ensure our valued guests have the best experience. In addition, coordinate new and used vehicle deliveries.
Responsibilities
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.
APPLY NOW
Apply with Indeed
The Internal Coordinator is responsible for working closely with the Service and Sales teams to manage the delivery process of all vehicles in addition to acting as a liaison between Parts, Service and Sales to ensure all departments understand time frames and responsibility related to the delivery process and meeting delivery times. Handling duties pertaining to Pre-owned vehicle inventory administration is also required.
About The Role
Reporting to the Service Manager, the successful candidate will be highly motivated individual that will arrange work assignments and repair order flow to boost efficiency and maximize benefit of technician’s skill level and workload to ensure our valued guests have the best experience. In addition, coordinate new and used vehicle deliveries.
Responsibilities
- Maintain balance by leveraging our dispatch system for work distribution process and ensures ongoing communication between service advisors, parts counter personnel, technicians and management to maximize the use of our available resources in the shop.
- Implements and maintains an effective dispatch system ( PBS )
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
- Review completed repair orders to ensure they fully describe reason for visit, diagnosis, and time/materials used for repair work.
- Monitor status of service orders, and notify service advisor/customer of any necessary adjustments to time/cost estimates.
- Keep repair log up-to-date to DMS
- Relay job status information to service management
- Coordinate New / Used vehicle sales deliveries with accessory, detail and sublet when required.
- Use courteous professional demeanor to serve customers and team members
- Commit to a high standard of customer satisfaction.
- Minimum 1+ year experience in the service department / dealership setting
- A valid driver's license and a good driving record, per company standards
- An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
- Professional personal appearance
- Excellent oral and written communication abilities
- Process and detail oriented with developed organizational skills
- Confident in ability to work under pressure and prioritize
- Keep work area clean and orderly
- Complete other duties as assigned
- PBS Experience an asset
- Exceptional benefits package
- Pension Plan with employer contributions – free money!
- Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
- Corporate rates at YMCA and Goodlife Fitness
- Group social events and company perks.
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.
APPLY NOW
Apply with Indeed
More about this job
Responsibilities
Coordinate service work assignments and repair order flow, balancing technician workloads and communicating job status across service advisors, parts staff, technicians, management, and customers. Coordinate new and used vehicle deliveries, administer pre-owned inventory tasks, and ensure repair documentation, estimates, and delivery timelines are accurate and up to date.
Requirements
Applicants need at least one year of experience in a dealership or service department, a valid driver's license, and a good driving record. The role also requires strong communication and organizational skills, attention to detail, a professional demeanor, motivation, and the ability to prioritize and work under pressure; PBS experience is an asset.
Skills
- Service Dispatch
- Repair Order Administration
- Workload Distribution
- Customer Service
- Vehicle Delivery Coordination
- Pre-Owned Vehicle Inventory Administration
- Time and Cost Estimate Monitoring
- Documentation and Recordkeeping
- Communication
- Organization
- Prioritization
- Attention to Detail
- Working Under Pressure
- PBS Dispatch System
- Dealer Management System
Benefits
- Exceptional Benefits Package
- Pension Plan With Employer Contributions
- Employee Assistance Program
- Financial Advisory Services
- Nutritional Counselling
- Legal Advisory Services
- Counselling Services
- Fitness Program
- Corporate Fitness Membership Rates
- Group Social Events
- Company Perks
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Logistics
- Sales
- Management & Leadership
Keywords
- Automotive Dealership
- Service Department
- Service Dispatch
- PBS
- Dealer Management System
- Repair Orders
- Technician Workload
- Work Distribution
- Comeback Repairs
- Service Advisors
- Parts Counter
- Service Management
- Pre-Owned Vehicle Inventory
- New Vehicle Deliveries
- Used Vehicle Deliveries
- Accessory Coordination
- Vehicle Detailing
- Sublet Work
- Customer Satisfaction
- Repair Documentation
- Time Estimates
- Cost Estimates
- Driving Record