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Added 11 mins ago
B
Hardware Technician Manager
BinSentry
Kitchener, ON
- Full-time
What is an Electronics Technician Team Lead expected to do?
Added 25 mins ago
NS
Medical Device Reprocessing Technician - Medical Device Reprocessing Department
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
…the operating room and various areas of the hospital. The MDR Technician is responsible for the reprocessing of flexible endoscopes within the Medical Device Reprocessing Area, the…
Added 26 mins ago
OC
SCADA Technician
Oxford County
Woodstock, ON
- Full-time
POSITION: SCADA Technician (Competition #2026-113)
Added 26 mins ago
C
Information Technology Field Engineer
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Longueuil, QC
- Contract
Title: IT Field Service Technician/Bilingual (English/French)
Added 26 mins ago
CH
Hydro Vac Technician
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Sarnia, ON
- Full-time
Our Daylighting team in Sarnia, ON is looking for a Hydro Vac Technician to join our safety conscious team! This position is responsible for assisting our Hydro Vac Operators on a variety…
Added 1 hour ago
Medical Device Reprocessing Technician - Medical Device Reprocessing Department
Nova Scotia Health and IWK Health
North Sydney, NS · Big Glace Bay, NS · Sydney, NS · Glace Bay, Nova
…the operating room and various areas of the hospital. The MDR Technician is responsible for the reprocessing of flexible endoscopes within the Medical Device Reprocessing Area, the…
Added 2 hours ago
AT
Reefer Technician
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Moncton, NB
- Full-time
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Intermediate Technician - RF
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Sainte-Anne-de-Bellevue, QC
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The intermediate technician - RF is the first level of skilled work. He/she may require supervision from more experienced technicians or technical/engineering staff. The Intermediate…
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Assembly Technician (Contract)
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Bolton, ON
- Full-time
Conduct in‑process inspections of assembled systems, including air, water, oil, and hydraulic circuits, and /or Electrical circuits to verify correct routing, terminations, connections, and…
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HT
Maintenance Technician
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- Full-time
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Added 2 hours ago
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Junior CAD PCB Technician
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
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Added 2 hours ago
CS
Bilingual Datacenter Technician
Compucom Staffing
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- Full-time
Our client has a brand new opportunity for a qualified Bilingual Datacenter Technician to join their team onsite in St. Laurent, QC. The ideal candidate must possess reliable transportation.
Added 2 hours ago
CA
Appraiser II, Field
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Communicating with all stakeholders and building relationships throughout the claims process to discuss and approve the repair with vendors & clients to ensure safe, quality repairs are…
Added 3 hours ago
TO
Pharmacy Technician 2
The Ottawa Hospital
Ottawa, ON
- Full-time
Licensed as a registered Pharmacy Technician (R.Ph.T) with an unrestricted Part A license by the Ontario College of Pharmacists (OCP);
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Registered Veterinary Technician (RVT)
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Associate Faculty - Welding
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Added 5 hours ago
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Interpret, process, and correlate inline inspection data.
Added 7 hours ago
A
Warehouse Assistant
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The Warehouse Technician 2 will support the warehouse functions within the lab.
Added 8 hours ago
UO
Senior Instructor, Clinical Simulation Laboratory, Nursing
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Ottawa, ON
- Part-time
…outcomes of the course. Coordinates and works with the lab technician to identify and plan for the appropriate supplies and equipment for the labs they are responsible for. Provides…
Added 8 hours ago
D
Technician, Management information
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- Full-time
As a management information technician, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze and…
Added 8 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Added 8 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Conduct in‑process inspections of assembled systems, including air, water, oil, and hydraulic circuits, and /or Electrical circuits to verify correct routing, terminations, connections, and…
Added 8 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…

Wood Automotive Group

Service Dispatcher

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for Service Dispatcher to join the Advantage Ford team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

Reporting to the Service Manager, the successful candidate will be a highly motivated individual that will arrange work assignments and repair order flow to boost efficiency and maximize benefit of technician’s skill level, pay scale and workload to make smart decisions when deciding which jobs will go to which technicians.

Responsibilities

Maintain balance in the work distribution process and ensures ongoing communication between service advisors, parts counter personnel, technicians and management to maximize the use of our available resources in the shop.
Implements and maintains an effective dispatch system
Prioritizes and controls all comebacks to ensure proper and prompt attention
Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
Prioritize production above passing out repair orders.
Review completed repair orders to ensure they fully describe reason for visit, diagnosis, and time/materials used for repair work.
Monitor status of service orders, and notify service advisor/customer of any necessary adjustments to time/cost estimates.
Keep repair log up-to-date to DMS
Relay job status information to service manager
Open/close repair orders.
Use courteous professional demeanor to serve customers and team members
Commit to a high standard of customer satisfaction.

Requirements

Min 1+ year of service writing experience or sales experience preferred but not required
A valid driver's license and a good driving record, per company standards
An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
Professional personal appearance
Excellent oral and written communication abilities
Process and detail oriented with developed organizational skills
Confident in ability to work under pressure and prioritize
Keep work area clean and orderly
Complete other duties as assigned
PBS Experience an asset

Some Of The Rewards Of Joining Our Team

Exceptional benefits package
Pension Plan with employer contributions – free money!
Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
Corporate rates at YMCA and Goodlife Fitness
Group social events and company perks.

Our Unique Culture

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted

APPLY NOW

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More about this job

Responsibilities

Dispatch repair work to technicians based on skills, workload, and efficiency, while maintaining communication among service advisors, parts staff, technicians, and management. Monitor repair order status and documentation, prioritize comebacks and production, and communicate changes to service advisors or customers.

Requirements

At least one year of service writing or sales experience is preferred but not required, along with a valid driver's license and a good driving record. Candidates should be energetic, professional, organized, detail-oriented, and able to communicate effectively, prioritize tasks, and work under pressure; PBS experience is an asset.

Skills

Work Dispatching
Workload Distribution
Repair Order Management
Production Prioritization
Customer Service
Team Communication
Leadership
Training And Coaching
Organization
Attention To Detail
Time And Cost Estimation
Automotive Service Writing
Problem Solving
Working Under Pressure
Written Communication
Oral Communication

Benefits

Exceptional Benefits Package
Pension Plan With Employer Contributions
Employee Assistance Program
Financial Advisory Services
Nutritional Counselling
Legal Advisory Services
Counselling Services
Fitness Program
Corporate Fitness Membership Rates
Group Social Events
Company Perks

Visa sponsorship

Not detected in the job text

Keywords

Automotive Dealership
Service Dispatch
Service Department
Technician Workload
Repair Orders
Dispatch System
Comebacks
Service Advisors
Parts Counter
Repair Order Documentation
Complaint, Cause, And Correction
Punch Time
Job Status Monitoring
Time And Cost Estimates
Dealer Management System
PBS
Customer Satisfaction
Service Writing
Sales Experience
Automotive Industry
Valid Driver's License
Driving Record
Work Prioritization
Team Communication

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